When you would like to share your username here on the fora, or by email, we would be more than happy to look into your account.
I would also like to take the opportunity to inform you that we process payout requests normally within 48 hours. Depending on the VIP state and KYC state, they will be wired to your bank account. So please do not hesitate to contact our support team via email or by chat, and we will be more than happy to answer your question in concrete.
Has not received the prize !