These casinos are mostly the same, a bunch of a*****es I have never in my life came across a bigger bunch of annoying idiots in my life, they all lie, they all theive your money,and they just make up stories to suit themselves,i honestly dont know why we put up with it all.(they must be on some kinda bonus for annoying people)but
you could lodge a complaint with CDS Central Dispute Systems, I know that they have challenged quite a lot of  RTG casinos before, and they got me 300 from cirrus (another Bunch) they would not answer emails from me.and my withdrawal looked bleak.
If you want the email address for CDS just let me know.any way goodluck