RJ everything is possible, don't be so sure.

I'll be playing cleopatra when I get my £20 bonus Ive scooped 100s out that slot machine just to the old 5linesX2 forget the other lines unless you have a very large stake put speed at medium and sounds off when it speeds up and you see the mummys heads put ur stake up to 5X5 hope this advice helps others !

Dude U give your card details away to every casino you join what diff does it make sending a picture? just hide the sort code and account number with a white bit of paper and then ur safe its just to confirm its not fraud,club gold asked for this form of ID too and they are legit!

Club gold didnt ask me to hide the sort code and account number with a paper to confirm my id

I made 35 on cleo then it just ate 30 from the 20 but yeah would agree didn't you notice that cleo on there doesn't spin the same way as on Virgin games,Betvictor etc etc?

Hi guys,

My name is Christine and I am the forum representative for SpinandWin.

First of all, I would like to thank all of you for sharing your concerns, feedback and experiences with us. We have taken all the points raised into consideration and have responded accordingly.

Let me go through the points discussed in the thread step by step.

1.   Credit Card copies sent to receive 20 free

During the registration process, players are asked to provide their credit card details to be able to receive the 20 free. For most players that CC registration gets approved by the system within seconds and the 20 free is credited automatically. Sometimes, the verification process of the credit card fails for one reason or another. We then give the player another chance to receive the free bonus by registering the respective card directly in the cashier and then ask them to send us a copy of the credit card registered (blanking out the 2 four digits in the middle of the card) as well as an ID. This just helps us to verify the card which the system was not able to do. We aim to get through these pretty quickly and players should not be kept waiting long. If the documents are deemed genuine, the players receive the 20 free without delay.

2.   Complaints in regards to Micro-transaction

First of all I would like to assure you that we do not debit or credit any player accounts without their permission. The micro-transaction is simply an authorisation to test whether the card and the bank account attached to it, is genuine. In the case of user JazmynShannon, no actual debit was attempted but due to the bank not being able to authorise the pre-authorisation amount, the bank decided to inform the customer.

The pre-authorisation amount is currently £1.

3.   Terms & Conditions are incomplete and do not mention points 1 & 2

We have taken your concerns very seriously and have now added more details in the terms & conditions. You can find these directly in the 20 free promotion terms in point 3: https://www.spinandwin.com/promotions/20-free/

Registration and verification of your credit card is one of the prerequisites in order to receive the free 20. When registering your credit card during the account registration process, verification is done by submitting a pre-authorization amount to the card registered. Please note that this amount will be £1. This is not a charge on your card and the pre-authorization will disappear within 2-5 days.

Should your card fail the pre-authorization stage, we will need to verify you in a different way in order for you not to miss out on the free bonus. That is why we need to trouble you for copies of your identification. Please understand that whilst we are sure you are a genuine player wanting to enjoy the free bonus, these procedures have been set in place due to some unscrupulous people who are out to abuse this offer. That is why we need to go through this verification process in order to ensure that it is strictly one bonus per customer is awarded.

In addition to this we will be adding a much clearer process, (with images), to show players exactly how the process works and how to securely send through documentation.

4.   Payout Percentages are very low

Currently SpinandWin.com offers players slot games as well as card and table games from three different providers: Microgaming, Sheriff Gaming and IGT. All three of them are Alderney approved and so is SpinandWin.com.

All three game providers have their pre-defined payout percentages which have been published on our game page for each and every single game. We cannot modify the payout percentages as suggested by user Just1Million.

I hope I could answer all the questions raised. If you need further clarifications or would like to discuss SpinandWin.com related topics, please always feel free to contact me.

Regards
Christine

well done Marcus281,

gl with withdraw

LuckyRJ

Thanks, yep the rep was excellent,

a very fast payout.

expecting my money in the bank tonight (since its been processed already).

A good casino worth checking out really, excellent they have a helpful rep here, fair games, fast payouts, highly recommended and I will be back to deposit more there!!!