My name is Christine and I am the forum representative for SpinandWin
First of all, I would like to thank all of you for sharing your concerns, feedback and experiences with us. We have taken all the points raised into consideration and have responded accordingly.
Let me go through the points discussed in the thread step by step.
1. Credit Card
copies sent to receive 20 free
During the registration process, players are asked to provide their credit card details to be able to receive the 20 free. For most players that CC registration gets approved by the system within seconds and the 20 free is credited automatically. Sometimes, the verification process of the credit card fails for one reason or another. We then give the player another chance to receive the free bonus by registering the respective card directly in the cashier and then ask them to send us a copy of the credit card registered (blanking out the 2 four digits in the middle of the card) as well as an ID. This just helps us to verify the card which the system was not able to do. We aim to get through these pretty quickly and players should not be kept waiting long. If the documents are deemed genuine, the players receive the 20 free without delay.
2. Complaints in regards to Micro-transaction
First of all I would like to assure you that we do not debit or credit any player accounts without their permission. The micro-transaction is simply an authorisation to test whether the card and the bank account
attached to it, is genuine. In the case of user JazmynShannon, no actual debit was attempted but due to the bank not being able to authorise the pre-authorisation amount, the bank decided to inform the customer.
The pre-authorisation amount is currently £1.
3. Terms & Conditions are incomplete and do not mention points 1 & 2
We have taken your concerns very seriously and have now added more details in the terms & conditions. You can find these directly in the 20 free promotion terms in point 3: https://www.spinandwin.com/promotions/20-free/
Registration and verification of your credit card is one of the prerequisites in order to receive the free 20. When registering your credit card during the account registration process, verification is done by submitting a pre-authorization amount to the card registered. Please note that this amount will be £1. This is not a charge on your card and the pre-authorization will disappear within 2-5 days.
Should your card fail the pre-authorization stage, we will need to verify you in a different way in order for you not to miss out on the free bonus. That is why we need to trouble you for copies of your identification. Please understand that whilst we are sure you are a genuine player wanting to enjoy the free bonus, these procedures have been set in place due to some unscrupulous people who are out to abuse this offer. That is why we need to go through this verification process in order to ensure that it is strictly one bonus per customer is awarded.
In addition to this we will be adding a much clearer process, (with images), to show players exactly how the process works and how to securely send through documentation.
4. Payout Percentages are very low
Currently SpinandWin.com offers players slot games as well as card and table games
from three different providers: Microgaming, Sheriff Gaming
. All three of them are Alderney approved and so is SpinandWin.com.
All three game providers have their pre-defined payout percentages which have been published on our game page for each and every single game. We cannot modify the payout percentages as suggested by user Just1Million.
I hope I could answer all the questions raised. If you need further clarifications or would like to discuss SpinandWin.com related topics, please always feel free to contact me.