i found this casino yesterday, first impressions wasnt too bad, they even accepted my expired provissional and im aproved now, so if i did deposit here i could withdraw.

dunno how long withdraws take from here but if anyone else knows, please post and let us know, thanks and gl all

LuckyRJ

crazy support, weird casino ! wants a picture of your card? never heard of this before !
AgentYannick says, Welcome to our Online Casino support and this is Yannick at your service, how may I help you?
Customerkarl-robert says, i have waited all day for that 20 no deposit offer what was supposed to be credited automatically.
Customerkarl-robert says, what is the problem, i have sent you documents , registered a card , still nothing .
AgentYannick says, For security reasons, can you please confirm your Username, Date of Birth and residential address?
Customerkarl-robert says, **************************************
Customerkarl-robert says, ***********************************
AgentYannick says, Thank you for confirming these details
AgentYannick says, we helo
AgentYannick says, could see that you have already registered your account
AgentYannick says, and sent your picture ID
AgentYannick says, the bonus has not been credited
AgentYannick says, as you have not completed the registration process
AgentYannick says, we are still awaiting for the Front and Back of the card
Customerkarl-robert says, i have sent that and a costumer support operator told me that they received it !
AgentYannick says, we have only received your picture ID
AgentYannick says, not front and vack of the card
Customerkarl-robert says, nobody told me to send that
Customerkarl-robert says, nowhere else that i ned, why here?
AgentYannick says, this is our policy
Customerkarl-robert says, can you show me where that's written in T&C that i have to send it?
Customerkarl-robert says, i have already verified my identity
AgentYannick says, hold on please
AgentYannick says, please refer to the below link":
AgentYannick says, http://www.spinandwin.com/promotions/20-free/
AgentYannick says, click on Terms and conditions
AgentYannick says, 1.This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details.
AgentYannick says, so far you have not completed the registration process
Customerkarl-robert says, i have registered a card
Customerkarl-robert says, and i have signed up and i did register a card while signing up in the first place
Customerkarl-robert says, after that you asked me to send in my ID
Customerkarl-robert says, i did that
Customerkarl-robert says, then you said you received it
Customerkarl-robert says, and after that another support operator told me that i will get the bonus in 1 hour.
AgentYannick says, we only received an ID
AgentYannick says, not the front and back copy of the card
AgentYannick says, and without these
AgentYannick says, the bonus will not be credited
Customerkarl-robert says, but there is nothing mentioned about sending my card pictures
AgentYannick says, as all players are abiding to this policy
Customerkarl-robert says, all players?
AgentYannick says, 15.Management decision is final 1.We reserve the right to change these terms and conditions at any time.
AgentYannick says, yes all players who are completing the registration process
AgentYannick says, are being credited with the bonus
Customerkarl-robert says, do you want to eat your own words? i came to this casino because atleast 5 people had a good and a positive feed back for this casino, they signed up and got their bonus immideatly after creating their accounts !
Customerkarl-robert says, why am i treated differently ?
Customerkarl-robert says, do you want negative feedback?
AgentYannick says, you are not treated differently
Customerkarl-robert says, why are you treating me different than the others.

02/16/2012 09:06:04PM   Session Started with Agent (Michael A)
02/16/2012 09:06:04PM   *******: "Promotions / Bonuses"
02/16/2012 09:06:26PM   Agent (Michael A): "Hello! Welcome to Live Help! How can I assist you?"
02/16/2012 09:07:09PM   *******: "hi there, i signed up up yesterday, whay is my sign up bonus not credited???"
02/16/2012 09:10:01PM   *******: "hello??"
02/16/2012 09:10:22PM   Agent (Michael A): "hello"
02/16/2012 09:10:23PM   Agent (Michael A): "sorry about thta"
02/16/2012 09:10:25PM   Agent (Michael A): "May i please have your first and last name as well as date of birth.."
02/16/2012 09:10:59PM   **********************************************
02/16/2012 09:11:28PM   Agent (Michael A): "thank you"
02/16/2012 09:15:41PM   Agent (Michael A): "hun"
02/16/2012 09:15:50PM   Agent (Michael A): "did you try to enter in a card just now"
02/16/2012 09:16:11PM   ************: "no, when i registered"
02/16/2012 09:16:40PM   Agent (Michael A): "sorry from netherlands you can not use credit cards"
02/16/2012 09:17:14PM   Agent (Michael A): "you can only use a netteller"
02/16/2012 09:17:18PM   Agent (Michael A): "account"
02/16/2012 09:17:23PM   ****: "so that means i cannot use my credit card?"
02/16/2012 09:17:48PM   ****: "so i cannot get the 20 no deposit bonus??"
02/16/2012 09:19:05PM   Agent (Michael A): "you can use neteller"
02/16/2012 09:19:40PM   ****: "yes ok, but can i get the 20 no deposit bonus??"
02/16/2012 09:21:54PM   Agent (Michael A): "if yuou hjave a neteller account and you send us your copy of your ID and your ulitliy bill"
02/16/2012 09:22:41PM   ****: "and then i would receive the 20 no deposit bonus??"
02/16/2012 09:23:54PM   Agent (Michael A): "once we have confirmed the docs"
02/16/2012 09:25:55PM   ****: "i do have a neteller account, but i won't send it, reason: this is bullshit: nothing about this is in your T&C, that stated, if you confirm your creditcard details you will get instantly credidted with 20. i don't want to play or deposit at a casino"
02/16/2012 09:26:23PM   Agent (Michael A): "as your card was declined by the system we need to run verification"
02/16/2012 09:26:28PM   ****: "who has its T&C so badly in order"
02/16/2012 09:27:02PM   ****: "thank you very much, please remove my account, ill take my business elsewhere"
02/16/2012 09:27:06PM   ****: "bye bye"
02/16/2012 09:27:25PM   Agent (Michael A): "we respect your decision"
02/16/2012 09:27:28PM   Session Ended

Hi guys,

This is a sister casino to Windows and King Solomons casino.

This is long - but so worth the read... I've never stumbled on such a dodgy set up anywhere else at any online casino..

My advice is to AVOID! If this is the drama involved with getting an advertised $20 bonus - I'd hate to see how attempting a withdrawal would go!!!!


Connected to cim.playersupport.org
System says, Session ID: 318108
jo says, Initial Question/Comment: Multiple Enquiries
System says, Dean has joined this session!
System says, Connected with Dean
Dean says, Hello
Dean says, How may I help you?
jo says, Hi...
jo says, i very much hope so!
jo says, I signed up to spinwin this morning following a link from the 'latestcasinobonuses' site...
jo says, I registered my account and then read through the site etc -
jo says, i clicked on the $20 no deposit required offer box and entered my details in there - including my Mastercard number
jo says, and then i waited a little while as it says in the offer box that registration is easy, then credited automatically
jo says, after half an hour or so - and a decent coffee to sort my hangover out - still no $20 in my account so i came onto chat
jo says, I was speaking with 'Yannick'
jo says, I asked how long i could expect to wait etc - only to be told that i hadnt registered a card or sent in the documentation / photo ID etc
Dean says, Allow me a moment please
Dean says, I'll transfer youto Yannick
System says, You are being transferred to another Agent. Please stand by...
System says, Dean has left this session!
System says, Connected with Unknown
Unknown says, hello
Unknown says, Yannick here
Unknown says, how may I assist you?
jo says, ahh, Yannick - excellent!
jo says, I just spoke with you regarding the $20 no deposit required offer
Unknown says, yes
Unknown says, could see that you already registered a credi card in the cashier
Unknown says, and awaiting you to complete the registration process
jo says, well, thats what i'm back here to ask about
jo says, i've read the general terms and conditions.... and the terms of that particular promo
Unknown says, yes
jo says, and it seems that if what you are saying is correct - there is a serious issue with the wording/advertising for that promo within the promos page on your site
Unknown says, as per the terms and Conditions
Unknown says, 15.Management decision is final 1.We reserve the right to change these terms and conditions at any time.
jo says, and there it is!!!!
Unknown says, and we are just abiding to the Online gambling legislation request
Unknown says, whereby they imposed Online Casino the KYC legislation
jo says, brilliant! I'm a new registration, following a clear offer on the site
Unknown says, due to high volume of online Fraud
jo says, i'm not applying for a withdrawal - in fact i haven't been registered for an hour yet!
Unknown says, you are not the only one
Unknown says, all players benefiting from this offer
Unknown says, are sending teir documents
Unknown says, the KYC leguislation does not apply for withdrawal only
Unknown says, as per the Online gambling Regulation
Unknown says, we are just abiding to the rules
jo says, so where is that 'rule' or 'condition' in the terms and conditions of that promotion - there are 16 other specific terms
Unknown says, We reserve the right to change these terms and conditions at any time
Unknown says, the last one
Unknown says, also the 1st T&C's :
Unknown says, This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details
Unknown says, complete the registration process
Unknown says, that is sending the required documentation
Unknown says, also, in order, to made the credit
Unknown says, we need to make sure this is the right customer
Unknown says, the Know your customer legislation is to be applied as per the legislation
Unknown says, and we are to verify player details before starting any business
Unknown says, with the customers
jo says, I did complete the registration process - as required upon the sign up process when i entered all those details.. oh you have made me smile! Start business? Its a promotional offer you are advertising - to "test out the casino"
Unknown says, it is a free bonus offer
jo says, with some wagering req and withdrawal restrictions
Unknown says, should you want to be credited with the bonus
Unknown says, yes, each bonus is attached to their own terms and conditions
Unknown says, yes, even when playing with us , it is start of a business
Unknown says, as described in the Online gambling Legislation
Unknown says, Anything else I may assist you?
jo says, why would the KYC...KFC - whoever they are - require such strict imposition of legislation for a "bonus offer of $20"
jo says, Try SpinandWin.com absolutely free with our exclusive £20 NO DEPOSIT required welcome bonus. Complete the quick and easy online registration form and your account will be credited automatically
Unknown says, http://www.spinandwin.com/promotions/20-free/
Unknown says, I guess in New Zealand there is a goverment and laws
Unknown says, so in the Online Casino industry
Unknown says, there is also some specific laws
Unknown says, that we need to follow
Unknown says, imposed by an International authority
Unknown says, to eliminate Online fraud
Unknown says, so, in short
jo says, hmmm... so are those particular 'laws' a secret?
Unknown says, should you wish to be credited with the bonus
Unknown says, you will have to send the docs
Unknown says, as all players are doing
Unknown says, the law is not secret
Unknown says, every Online player can accessed it
Unknown says, even Banks made use of the KYC Legislation
jo says, so you are fully aware that the SpinWin T&C's - and the terms of this promo are missing those vital laws you are referring to?
Unknown says, none of them are missing
jo says, theres no link to a third party site
Unknown says, we have been in business for more than 10 years
Unknown says, it's players duty to know the Online Gambling legislation
Unknown says, as we are not to post any third party's link
jo says, that explains the law you are quoting as the reason i am being required to send in docs and photo id?
jo says, :|)
Unknown says, simply the KYC legislation
Unknown says, and it is clearly stated on the terms and Conditions of the free 20 bonus
jo says, which clause does it say that? what number?
Unknown says, number 1 and the last one
Unknown says, complete the registration process
Unknown says, also, stated on the KYC Legislation
Unknown says, imposed by the Online gambling Legislation
Unknown says, Anything else I may assist you?
jo says, you are a customer services rep
Unknown says, yes
Unknown says, I am
Unknown says, currently assisting you
jo says, clearly not assisting, more like entertaining
jo says, This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details.
jo says, thats clause 1
jo says, i've done that
Unknown says, whoc complete the registration
Unknown says, seems that this conversation is going nowhere
Unknown says, so
Unknown says, in short to be credited with the bonus
Unknown says, you need to send the requested documents
jo says, but the last clause basically says "too bad if you did or not, i'm not going to be helpful"
Unknown says, that's ok
Unknown says, it's up to you to send or not the documents
jo says, i wont be sending any documents yannick/unknown rep
Unknown says, our terms and onditions clearly states it
Unknown says, and many players are abiding to it
Unknown says, ok
Unknown says, thank you for your time
jo says, i'll be posting this whole dialogue on the website that i found the promo offer for spinwin
System says, The session has ended!

AVOID THIS CASINO...They request Banking account, Credit card BEFORE we request any withdraw, and not before deposit. They should TRUST PLAYER, give there stupid 20$. " We will verify your account, your banking info, your credit and THEN You will get 20$ after we took all your money...I Ask to close my account, not worthy to get a cheap 20$

I will not send my personal info to get 20$

Do not register in this casino! This casino is a big joke!

Here are my chat sessions:

02/16/2012 03:12:18PM    andreas: "Promotions / Bonuses"
02/16/2012 03:12:28PM    andreas: "hi"
02/16/2012 03:12:39PM    Agent (Michael A): "Hello! Welcome to Live Help! How can I assist you?"
02/16/2012 03:12:57PM    andreas: "how can i claim my 20free no deposit"
02/16/2012 03:14:17PM    Agent (Michael A): "thank you let me have a look"
02/16/2012 03:17:36PM    Agent (Michael A): "right"
02/16/2012 03:17:39PM    Agent (Michael A): "you wil have to register"
02/16/2012 03:17:47PM    Agent (Michael A): "your card with the system"
02/16/2012 03:17:50PM    Agent (Michael A): "to claim the bonu s"
02/16/2012 03:18:25PM    andreas: "i have register my card at the sign up"
02/16/2012 03:21:03PM    Agent (Michael A): "let me have a look"
02/16/2012 03:23:30PM    andreas: "i have register my card again at the cashier"
02/16/2012 03:23:51PM    Agent (Michael A): "ok one moment more please"
02/16/2012 03:28:24PM    Agent (Michael A): "ok what will happen"
02/16/2012 03:28:34PM    Agent (Michael A): "is verification will be done and you will be contacted within 24 hours"
02/16/2012 03:30:46PM    andreas: "ok, thanks"
--------------------------------------------------------------------------------------------------------------------
2 days later:


02/18/2012 07:25:18AM    Agent (Kyle): "Welcome to live help! Kyle at your service, how can we assist you today. "
02/18/2012 07:25:21AM    andreas: "hi"
02/18/2012 07:26:19AM    Agent (Kyle): "hello Andreas"
02/18/2012 07:26:43AM    andreas: "this is my Chat Session Transcript from thursday:"
02/18/2012 07:27:23AM    andreas: "Your session ID for this incident is 317390."
02/18/2012 07:27:56AM    andreas: "02/16/2012 03:30:05PM Agent (Michael A): "we will email on"
02/16/2012 03:30:12PM Agent (Michael A): "you within 24 hours""
02/18/2012 07:28:22AM    andreas: "but i have received no emails"
02/18/2012 07:28:28AM    Agent (Kyle): "ohhh ok"
02/18/2012 07:28:37AM    Agent (Kyle): "let me check on that for you"
02/18/2012 07:30:39AM    Agent (Kyle): "bear with me a moment please"
02/18/2012 07:34:21AM    Agent (Kyle): "a few more secs pls"
02/18/2012 07:34:55AM    andreas: "ok"
02/18/2012 07:36:19AM    Agent (Kyle): "thanks for waiting"
02/18/2012 07:37:10AM    Agent (Kyle): "really sorry for the delay"
02/18/2012 07:37:33AM    Agent (Kyle): "and we would also like to apologise"
02/18/2012 07:37:42AM    Agent (Kyle): "for the email"
02/18/2012 07:38:37AM    Agent (Kyle): "what you will need to do is"
02/18/2012 07:38:54AM    Agent (Kyle): "what we will best advise you to do is"
02/18/2012 07:40:03AM    Agent (Kyle): "please send us a the front and back copy of your card"
02/18/2012 07:40:20AM    Agent (Kyle): "and a photo ID"
02/18/2012 07:41:36AM    Agent (Kyle): "to support@spinandwin.com"
02/18/2012 07:42:23AM    andreas: "your site says: £20 Free Casino Bonus
Try SpinandWin.com absolutely free with our exclusive £20 NO DEPOSIT required welcome bonus."
02/18/2012 07:42:51AM    andreas: "i have 2 times registered my credit card"
02/18/2012 07:44:38AM    andreas: "and now suddenly such a carnival. that's a joke!"
02/18/2012 07:44:54AM    Agent (Kyle): "we uderstand your pojnt"
02/18/2012 07:44:56AM    Agent (Kyle): "point"
02/18/2012 07:45:27AM    andreas: "you will cheating me."
02/18/2012 07:45:35AM    Agent (Kyle): "but you will need to complete the verication process"
02/18/2012 07:45:46AM    Agent (Kyle): "verifications*"
02/18/2012 07:46:05AM    Agent (Kyle): "for you to receive your free 20 bonus"
02/18/2012 07:46:29AM    andreas: "£20 Free Casino Bonus

Try SpinandWin.com absolutely free with our exclusive £20 NO DEPOSIT required welcome bonus.
Complete the quick and easy online registration form and your account will be credited automatically
Play Now"
02/18/2012 07:48:28AM    andreas: "Terms and conditions

1. This promotion is only eligible for players who complete the registration process on SpinandWin.com and register their debit/credit card details."
02/18/2012 07:48:39AM    Agent (Kyle): "we understand that"
02/18/2012 07:49:32AM    Agent (Kyle): "rest assured that once you have sent the required documents"
02/18/2012 07:50:36AM    Agent (Kyle): "and cross checked"
02/18/2012 07:50:52AM    Agent (Kyle): "your bonus will be credited"
02/18/2012 07:50:58AM    Agent (Kyle): "into your account"
02/18/2012 07:51:23AM    Agent (Kyle): "ok"
02/18/2012 07:53:16AM    andreas: "You are scammers! In all known to me Casino Forums, i publish this matter! Shame on you!"
------------------------------------------------------------------------------------------

Wasted time!