The "new" Ruby Slots let me sign up and did say my username was already used so I changed the username and sign up went smoothly. Got the bonus and played for quite a while, then closed it to come back later to play some more. Today I tried to sign in and I was not allowed so I went to chat. They took my bonus away and told me it was 2 free chips in a row. Here is the chat:
Please wait for a Ruby Slots agent to respond.
Thank you for using our LiveChat Service. This is 'Ian'. Please verify
your Email and Phone Number so that I can assist you.
SyKaDeLiKReLiK: Hi Ian, I just signed up for a new account a couple
days ago and now it says I am not allowed to log in and to contact
Ian: Thank you for the information.
Ian: Please allow me a few moments to check your account. I will be
back as soon as possible.
SyKaDeLiKReLiK: ok thank you
Your chat transcript will be sent to firstname.lastname@example.org
at the end of
Ian: Please be informed that it is not allowed to redeem multiple
freechips in a row and it seems that our Security Department blocked
Ian: In order to reopen it, you just need to make a deposit
SyKaDeLiKReLiK: I only signed up 2 days ago and used the one chip
that was offered thru my forum.
SyKaDeLiKReLiK: I have not used multiple chips.
Ian: According to your account (VIP acct name here) yes
SyKaDeLiKReLiK: And I had $119 left working toward the playthrough
Ian: but one moment please
SyKaDeLiKReLiK: Ok, but let me tell you that kattboots is at another
casino. The forum instructions said open a new account here and it is
not like signing up for multiple accounts
SyKaDeLiKReLiK: This is a quote from the forum: 1) Players CAN sign up
new accounts at ruby slots even if you had an account at VIP. I have
been told this will not been seen as making multiple accounts.
Ian: It use to be Vip lounge casino now it is Ruby Casino
SyKaDeLiKReLiK: Yes, but please see the instructions I got from the
Ian: Our manager just reopened the account (VIP Acct Name here)
Ian: Please keep using that account and do not create more accounts
Ian: I can offer you these two codes for your deposit.
Ian: These codes are good for slots and some table games
Ian: 400% Match bonus
Ian: All Allowed Games
Ian: 30X Playthrough Keno
Ian: 60X for Blackjack
& Video Poker
Ian: 10X Max Cash-Out
Ian: Minimum deposit. $30 or More
Ian: 160% BONUS
Ian: All Allowed Games
Ian: Except Blackjack
Ian: NO Playthrough
Ian: NO Max Cash-Out
Ian: Deposit $30 or More
Ian: Please keep in mind, that it is not allowed to play Baccarat
, Sic Bo
, War or Roulette
with any of our codes. Any winnings
generated by playing in any of the aforementioned games will be null
SyKaDeLiKReLiK: Oh, ok that is fine. So, will you guys close the
SyKaDeLiKReLiK account for me?
SyKaDeLiKReLiK: And please confirm that I can't continue with my free
chip because I had a chip before at VIP Lounge?
Ian: Your account SyKaDeLiKReLiK has been closed
Ian: Unfortunately, your last transaction was a free chip and claiming
two free chips in a row is not allowed by our terms and conditions, just
as creating multiple accounts. Therefore, your next transaction must be
a deposit in order to keep your freechip rights.
SyKaDeLiKReLiK: Ok, so what you are saying is that it is just ongoing
from VIP Lounge and a free chip there?
Ian: VIP Lounge does not exist anymore
Ian: Not is it Ruby Casino
SyKaDeLiKReLiK: Right, but I never had a chip at Ruby until I signed up
the other day. So how is it 2 chips in a row?
SyKaDeLiKReLiK: I want to get this right so I can let them know on my
forum so more people don't go thru this following the instructions there
Ian: It used to be Vip Lounge casino now it is Ruby
Ian: We keep the same records and accounts
Ian: the only thing that changed was the name
SyKaDeLiKReLiK: Ok, I will let the forum know so others don't face
SyKaDeLiKReLiK: Thank you for your help Ian. Have a nice day.
So, it is the same old VIP Lounge and I ain't bloody likely to deposit my money with them after this.