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so, i have a question that casinojack sort of just answered...still a bit confused though...if the free chips are for new customers only, then why do we keep seeing depositing players say they used one? I have tried more than once after deposits to use a free chip to no avail?? And is he saying that now we should use the same account at both again?? I tried that too and it didn't work? Help!?! lol

I'm thinking about canceling my account after this conversation. Not that I'm mad or anything. Having this one free chip policy kinda sucks. Here's my transcript you guys decide

info: Please wait for a site operator to respond.
info: You are now chatting with 'Rosie'
info: Your Issue ID for this chat is LTK151035547758X
Rosie: Welcome to Casino33 !       How may I assist you today?
Paul: Hello Rosie I just have a quick question,
Paul: once I claimed a free chip from Casino33, I won;t be able to claim another one ever again?
Rosie: it’s Casino policy only one free chip per account and you have already redeemed and played your welcome free chip.
Paul: ah i see
Rosie: May I have your name and username please?
Paul: it's ***********
Paul: and my name is ********
Rosie: I can give 400% if you make a deposit
Paul: yeah I'll do that later. I just wanted to know your policy.
Paul: thank you for checking

Hi Smartstylist~  It's true that other RTG casinos permit many 'free chip' redemptions; HOWEVER, they will not pay on these free chips if you have not made a deposit in-between, so what's the point in using them? Also, they frequently have ridiculous play-through terms.  In addition, with the majority of these free chips you can only cash-out 2x the chip amount.  I'd rather deposit a minimum of 25 dollars, use a deposit match bonus w/ relatively low playthrough, and be confident that the casino will pay.  33 is reputable in this regard.  If it's practice play you're interested in, you can always choose the play for fun option.
I've been playing on-line casinos for years, & 33 & Playfair r breaths of fresh air, believe me

I haven't seen this case...We do an en of month thanks you chip, the first week of the month. If you give me your LoginId I will fast track it for you..

Sir, everyone of you posts here has been a complaint but you keep coming back. I will be willing to help you if you Pm me your login ID.

Too all above:

We try our best. I am here most of the time, and I think i respond pretty quick. I have not seen one issue of anyone not getting paid, or being paid late. We still have some kinks to iron out, and if we are not for you, I understand, and I wish you well. But hopefully you give us a chance to be your casino.

This is almost the exact conversation I had with Rosie earlier 2day.

What is it with casinos taking away free chips from depositing members anyway. We should b rewarded, not penalized.
Every time I deposited, it seemed like a constant struggle just 2 stay afloat.I can't stand havin' 2 put up with crappy payouts like that. It's very draining & extremely disappointing. I don't think I will b making anymore deposits there in the near future.

Casinojack...I would like to add that I don't want u 2 think I am unappreciative, b'cuz I am, but even the ROGUEST of all ROGUES offer free chips 4 their depositing members.