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Author Topic: Online Vegas exclusive N/D from here  (Read 2848 times)
Delightly
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« on: February 28, 2009, 07:14:41 PM »
Here exclusive code from LCB is listed -
http://www.latestcasinobonuses.com/casinos/online-vegas-casino.html

Listed in casino rules :  "Only one Real Account is allowed per player, ,  and
the bonus is available only once per household, address, e-mail address,
credit card number, bank account, and environments where computers are
shared . This bonus can only be claimed once. "

WELL,   I never claimed - EAOV1209 -  in my acct ,(I have 1 acct. and my 
husband has a new acct.) So husband called (since no one ever is on live chat) to
claim EAOV1209 into his account - they said it would be credited in 15 mins. 
He waited over an hour , it never showed up so he called back , they said no
because IP has multiple accts.
  I never claimed this bonus so he should have gotten it even though we 
have same IP. I use tower he uses his laptop.

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« Reply #1 on: February 28, 2009, 08:25:40 PM »
Not much we can do here i am afriad as the casinos use these checks to stop people creating multiple accounts and so some honest users get caught in the x-fire.... But be on the look out for the new Go Casino $20 free from the same group... we should have the exclusive very soon.
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Delightly
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« Reply #2 on: February 28, 2009, 08:40:08 PM »
Thank you for the reply.
Quote
i am afriad as the casinos use these checks to stop people creating multiple accounts
But this is not the problem , in their rules it says "the bonus is only allowed only once per household, address, e-mail address,credit card number, bank account, and environments where computers are shared" .
It was only trying to be claimed that one time , never before by either of us.
 I had a customer service person in live chat give me wrong info before and called on the phone , ended up talking with the supervisor Shelly who was nice and she admitted that I had been told wrong. So I am wondering if he needs to talk to some one else . When he gets home from work I guess he should call and find out the real Terms and Conditions.
« Last Edit: February 28, 2009, 09:12:19 PM by Delightly » Logged
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« Reply #3 on: March 01, 2009, 01:13:40 AM »
Your right... with any luck they sort it out for you without too much more headache Smiley
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shonebg82
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« Reply #4 on: May 21, 2009, 06:49:20 AM »
I registered account and contacted live chat:

OnlineVegas: Thank you for selecting Online Vegas Casino Live Support; My name is Bruno, how may I assist you today...?
OV0016438574: I have registered a new account through www.latestcasinobonuses.com ,I would like to get no deposit bonus,code is EAOV1209
OnlineVegas: ok let me check your account
OnlineVegas: one second please
OV0016438574: ok
OnlineVegas: unfortunately, i can't give you that bonus, because i can see that you have several accounts in diferents country
OnlineVegas: and one of then is actually blocked because Yugoslavia is banned from playing at the casino
OV0016438574: No I dont,I am from Serbia and I dont have multiple accounts

After that I waited 20 min but I didnt get any answer !!!
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Zuga
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« Reply #5 on: May 21, 2009, 08:14:25 AM »
Hi shonebg82,

Im like yourself from Serbia. You can not choose Serbia from the list of countries during the registration process , only Yugoslavia. 

Now we both know that Yugoslavia doesnt exist anymore , they certainly need to update their records, and funny enough Yugoslavia is banned country.


Part of my chat transcript


OnlineVegas: Thank you for selecting Online Vegas Casino Live Support; My name is Bruno, how may I assist you today...?
*********: Hi, i understand that Yugoslavia is banned country... is that a fact?
OnlineVegas: yes unfortunatelly it is
*********: The thing is that Yugoslavia doesnt exist as a country any more
*********: have you considered updating your records
*********: now there are two countries Serbia and Montenegro
OnlineVegas: give me a second and i will consult it :-D
*********: and players coming from either Serbia or Montenegro have no choice but to choose Yugoslavia during the registration process, as thats the only thing available
*********: players like myslef
OnlineVegas: ok i just consult about it
*********: yes
OnlineVegas: but unfortunately even when your country name is not Yugoslavia anymore your still in the same place even though it have a different name
*********: but now there are two countries, not one
OnlineVegas: yes i understand that but me as a customer care agent, i cant do anything, i'm very sorry, i wish i could
*********: ok, thanx for your help, and please do me a favour and forward message to your management about updating your list of countries
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