I went to live support and tried to claim both and they said "New Players ONLY"

I was told by support this is a deposit bonus...

Just got this email from Online Vegas Casino:

Surprise! Get a Free Cash Bonus

Everyone loves a surprise, especially when it's FREE CASH! Contact Customer Support to find out just how much. 

Nov. 22 Surprise Bonus Free cash bonus, no deposit necessary. OV256

I got $5 when I went to live chat.  I wonder if it's just for Online, or maybe at Go and Crazy too....

Check your emails...

Let us prove our commitment to your satisfaction by offering you $10 absolutely free to come back and play with us.

(they will send you a personal code...)

GL

although I am a depositing player at OV, I did not get the mentioned bonus...I guess I have not deposited enough???

You are now chatting with 'Mario'

Mario: Thank you for contacting customer care , how may I assist you?

you: sorry I lost my code i had the free surprise code pop up on my online vegas account and misplace my paper...one moment please

Mario: Sure, no problem, I'll be here

you: OV0035540002 Charles Severance cjseverance@netzero.com ovf007...i think is the code could you check please

you: I am very sorry I just had it and my 4 yr old came to the table and started coloring my pages...lol

Mario: hahaha, no problem Charles, I'll go ahead and check your account, be right back.

you: Another thing is I never get any emails from online vegas how do i activate those?

Mario: Sorry to keep you waiting, unfortunately your account is not eligible for this bonus as it's reserved for new customer that have never received a bonus or made a deposit to tr out our casino.

you: well I got the surprise pop up though maybe i had numbers wrong it just popped up again ovf006

Mario: It's the same case with that bonus, there's no free no deposit bonuses available if you have already received another bonus.

you: I know this is a surprise bonus for depositers as I have an email from Crazy Slots to watch for this and when i recieved it like 4 days ago the other guy told me it was only available to depositers so today I deposited and it just popped up again

Mario: It's not a depositors bonus, you can see the details for the depositors bonuses on the promo tab at our web page.

you: Ok well I will not argue with you as the other fellow told me opposite so i put money in and now when it comes up I cannot get it?...Seems awful funny to me that Crazy Slots gave me the bonus and I deposit there. So what you rae telling me is if you give your casino no money...then you get bonuses...if you Deposit....basically you're screwed and available for no free bonuses?

Mario: If you check on the mentioned tab you'll see that you will in fact received bonuses over your deposits, on our welcome bonuses are for 100% or more, which means you'll receive more money than the one you could receive with the free bonuses.

you: So then all your previous promos....say such as pick a door ...for example....was only for non depositers?

Mario: Well, those are surprise bonuses. Those bonuses do apply for depositing customers but they aren't available all the time as the 2 other codes you just gave me.

you: That is what the code I just gave you was a "surprise bonus" OVF006 that is what showed up on my page as a $10 surprise bonus. Oh well have a good one I will put my money elsewhere!