here's a transcript from my conversation with live chat. shed some light to their free chips policy.
info: Thank you for using our LiveChat Service. This is 'Megan'. How can I help you?
Megan: Welcome to
Planet 7 Casino! How can I assist you today?
PaulsPlanet77: hi megan, I would like to know if my withdrawal was not approved
Megan: hello
PaulsPlanet77: hi
Megan: let me check the notes in your account
PaulsPlanet77: thanks
Megan: may I have the user name , please
PaulsPlanet77: sure
PaulsPlanet77: it's PaulsPlanet77
Megan: I am sorry it was cancel by our withdrawal dept
PaulsPlanet77: is it because of to many free chips?
Megan: correct
Megan: Unfortunately you are not entitled to cash out since you have redeemed more than one
no deposit bonus. This is against
casino rules, since we only allow
Megan: one no deposit sign up bonus
PaulsPlanet77: oh ok
PaulsPlanet77: so lets say I make a deposit can i make a withdrawal on my winnings?
Megan: no , I am sorry
Megan: free chips have to be used in between deposits
PaulsPlanet77: ok, what I didn't mean to say withdraw my current winnings but winnings in the future?
Megan: if you play by the casino rules
Megan: you don't have to worry
PaulsPlanet77: ok i guess that's quite fair. so, if I deposit tonight win I can withdraw? and my past usage of to many free chips won't affect that?
Megan: correct
PaulsPlanet77: good to know. I appreciate you taking the time
Megan: my pleasure
PaulsPlanet77: have a good night