First off I apologize for raining on everyones parade but I feel you should read this.
Well before everyone gets to excited about the free chips you should read my post. I have a review of Cleos that you should read in addition to this post.
Since my review of this site from 8/26/13 I mentioned I was no longer going to play at Cleos. Well you know how that goes. I did continue to spend about $100-200 per month. Just wanted to see if anything had changed with the odds and playtime.
From 8/26/13 until 3/3/14 nothing had changed. Everytime I made a deposit it was always the same my playtime lasted only 30-45 minutes and that was just wagering 25-50 cents per bet.
On 3/3/14 I finally got through the play through with $350 . I tried to get up a litte higher but Cleos was not having that. My money was only going down so I cashed out at $300.
On 3/3/14 I sent the W9 right away and they had all my other paperwork from previous payouts. They sent me a reply 2 hours later letting me kmow that if they needed anything else they would contact me.
Well according to Cleo there payout time is 10 business days which was true when I got paid before. Over the past six months I have read several complaints from players that they were having a problem with getting paid in a timely matter. Well now I know what they are talking about.
I requested my payout on 3/3 on 3/12 8 business days later I received an e-mail , When I got the e-mail I thought it was going to be a tracking number for my FedX check. Well to my surprise it was not instead it was an e-mail requesting a copy of the credit card
I had been using for a year.
I was so mad because I knew it was just a stall tactic to delay my payment. Just exactly like the complaints I had read mentioned. I responded right away by sending them a copy of the original e-mail that had all the attachments of credit cards and verification forms from my first payout.
Once again they respond with a simple e-mail saying thank you (no apology) for the document.
So now it is Friday 3/14 and I get another e-mail from Cleo. Now 10 business have past. Of course right away I think finally the tracking number. No this time they tell me they will not process my payout unless I spend my VS credits first. I couldn't believe it I was trying to save up my credits to get my wife something nice. Whats really hard to believe is I only had 1600 credits
Well at this point I do not know how long it will take to get my money plus my account is blocked and I cant play because I have a payment pending.
Well good luck to you and I hope they don't pull this garbage with you.