Bonus was not listed in cashier, so I talked to support and they credited it.
I love these Rival casinos.
Thanks

you need to deposit at least 25 to wdraw

I doubt I will ever deposit at this place. Support is not very knowledgeable. I will admit that I missed the part about having to deposit $25 before a withdrawal is allowed when I read the terms.



The following is a record of your online chat.

General Info
Chat start time     Jan 2, 2012 11:11:41 PM EST
Chat end time     Jan 2, 2012 11:45:04 PM EST
Duration (actual chatting time)     00:33:23
Operator     Henry

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Henry'
Henry: hi
Henry: how may i help you please ?
heather bruner: hello..
heather bruner: i just signed up for an account and claimed the free $10. I have met playthrough and see the most I can withdraw is $25. How am I supposed to withdraw this when it evidently does not meet minimum for wire?
Henry: please check terms and conditions of the promotion.
heather bruner: I did
heather bruner: Are you seeing something different than I am?
Henry: and first you make a minimum deposit of $ 25 and complete the wagering requirement after that y6ou can withdraw your money
heather bruner: So what is the wagering requirement of the $25 that I deposit?
heather bruner: And then what is the max that I am allowed to withdraw?
heather bruner: It seems the promotion is misleading. It says get $10 free (no deposit necessary) but there is a deposit necessary if you want to withdraw anything.
Henry: if you make a deposit of $ 25 you can get 500% bonus + $ 25 as your withdrawable balance so you have total  balance is $175
heather bruner: If I deposit, I do not want another bonus to have to make playthrough on.
heather bruner: So without a bonus on my deposit, what is the playthrough required and max I can cashout?
Henry: let me cehck please wait.
heather bruner: k
Henry: cashout is 4x deposit + bonus money  and play through is 40x
heather bruner: There is still a playthrough of 40x even without me taking a bonus on my deposit?
heather bruner: Even after I have made playthrough on the $10??
info: Your chat transcript will be sent to h_bruner@yahoo.com at the end of your chat.
Henry: if you make a deposit of $ 25 and have your bonus is $ 25 as your withdrawable money
Henry: if you make a deposit of $ 25 so you have $ 50 in your account for play
heather bruner: Ok..thanks for the info but I don't think I'll be depositing here. 40x playthrough for just a deposit, with no bonus taken, is ridiculous to me. I've already met playthrough on the other. I don't see why I have to do it all over again.
Henry: sorry but you have bonus money is 25
heather bruner: But if I have met playthrough, I don't understand how that 25 is still considered bonus money?? Please explain that to me.
Henry: you are withdrawable $ 25 that money is add as your bonus money in your account after making withdrawal
heather bruner: Your terms for the 10 do not state anything like that. 10 free, no deposit necessary, must make a $25 deposit for fraud and verification purposes to cash out the $25.
heather bruner: According to your terms, it sounds like I only deposit the $25 to verify my identity so I am able to cash out the $25 I am allowed from the $10 free chip.
Henry: please wait a moment let me conform with my manager
heather bruner: Ok
Henry: sorry for misunderstanding
Henry: if you make a withdrawal you don't have only 10x wagering
Henry: you have only 10x wagering**
heather bruner: Ok and then does the 4x max still apply?
heather bruner: For the withdrawal?
Henry: yes
heather bruner: And what is the minimum withdrawal for wire? Are there any wire fees?
Henry: so you are going to deposit ?
heather bruner: And what is the minimum withdrawal for wire? Are there any wire fees?
Henry: $ 100
heather bruner: Any fees?
Henry: no
heather bruner: So if I deposit $25, that gives me $50 to play with. My playthrough is 10x the whole $50 or just 10x the $25 I deposit?
heather bruner: And the 4x max withdrawal, is that 4x the whole $50 ($200) or just the $25 ($100) I deposit?
Henry: sorry to say but i arrange a call back to you after 8 hours that time my manager will be here he will explain you each and everything
heather bruner: Ok..thanks
info: Your chat transcript will be sent to h_bruner@yahoo.com at the end of your chat.

lol @ the live chat transcript, Henry claims to check something with his manager who promptly disappears not to be seen for another 8 hours.