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Author Topic: Tropica Casino N/D  (Read 45491 times)
Rubyblue
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« Reply #15 on: October 08, 2009, 11:16:43 PM »
Oh my...now I've heard some, uh, interesting responses by casino support but this is a first for me.
Read it & snort  Huh?


All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 23seconds. An operator will be with you shortly.
You are now chatting with 'Albert'
Albert: Welcome to Tropica Casino Live Support. How may I assist you?
Ruby: Hi. I'd like the offered 10ND credited, please. It's advertised clearly on your home page
Ruby: And may I assume that's non-progressive slots only?
Albert: May I have your Login name and email address please?
Ruby: rebersold coyotescat67@yahoo.com
Ruby: exscuse, it may be rebersol
Ruby: sorry, your login page cuts off the last letter Smiley
Albert: One moment please.
Ruby: ty
Albert: I will be right with you.
Ruby: ty
Albert: Your patience is appreciated.  I will be with you shortly.
Albert: Thank you for holding.
Albert: I'm sorry to inform you that this account is not eligible for promotions due to links to too many multiple duplicate accounts and/or customers within the Rival powered casinos. As per the user agreement, only one account or customer per casino per household/computer/IP address is allowed to claim promotions.
Albert: If any promotion becomes available for this account it would be automatically allocated at your casino cashier and emailed right away.
Ruby: Huh? I don't have dupe accounts--you can't with Rival
Albert: We're sorry but this account has been flagged by our casino security system as not eligible for certain promotions due to links to too many multiple duplicate accounts and/or customers within the Rival powered casinos sharing the same household, computer and/or IP address.
Ruby: Lol! So you're telling me that because I like Rival I can't play here? That's insane!
Albert: If any promotion becomes available for this account it would be automatically allocated at your casino cashier and emailed right away.
Ruby: Right. Thanks Albert, I'll go ahead & forward this to the forum since so many of us like Rival. Hysterical
Albert: You are very welcome.
Albert: Is there anything else I can help you with?
Ruby: No, Albert, I'm sure you
Ruby: are very busy turning down other Rival players. heh
 
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ethereal
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« Reply #16 on: October 09, 2009, 02:05:54 AM »
I got the "you have been flagged as ineligible for promotions and we refuse to tell you why" line... no $10 for me and no deposits for them, oh well...
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JCORMANE
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« Reply #17 on: October 09, 2009, 02:27:02 AM »
"Amy: Okay, thanks.  I reserve the right not to gamble at any casino.  And I will be exercising that right with your casino."

AmySpear...great comeback!  I got "no promotions available" also...and have no idea why.  Oh well, they must need the $10 more than I do.
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Duwayne
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« Reply #18 on: October 09, 2009, 05:30:20 AM »
Hi Guys,

I'd like to thank those that have downloaded and played at Tropica Casino for their support. Please accept my apologies for those they could not receive the free bonus due to receiving bonuses on other rival casinos. As we launched this week, I only noticed the strictness of that rule that Rival imposes. I'm busy sorting that out with them and trying to get that rule relaxed to real bonus abusers.

In the meanwhile, I'd be happy to manually credit those players that were blocked due to receiving bonuses on other Rival brands.

Please post your login name and currency here and I'll keep checking it and credit the accounts that qualify.

Kind regards,
Duwayne

Tropica Marketing Manager
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Ronferr
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« Reply #19 on: October 09, 2009, 08:04:47 AM »
My login Name is Ronferr and I got no Bonus.
Thanks
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jedistar
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« Reply #20 on: October 09, 2009, 09:40:00 AM »
my username is sparrestar and i got no bonus, curruncy dollars!
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amyspear
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« Reply #21 on: October 09, 2009, 12:22:43 PM »
my username is amyspear and I got no bonus, currency is US dollars please, thank you.
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Hello, my name is Amy and I'm a gambling addict...Oops, wrong board.  Smiley
TheRunn3R
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« Reply #22 on: October 09, 2009, 01:00:00 PM »
my username is deetje and currency is Euro, ty
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enjoy the fun till the last spin!!
amyspear
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« Reply #23 on: October 09, 2009, 01:13:56 PM »
I just checked my account and the 10 was in there.  Thanks Duwayne!  I went thru the 10 in literally 3 minutes, but it was there!

Smiley
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Hello, my name is Amy and I'm a gambling addict...Oops, wrong board.  Smiley
rilla01
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« Reply #24 on: October 09, 2009, 02:13:09 PM »
rilla01 and currency is us dollars
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kelly2469
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« Reply #25 on: October 09, 2009, 02:53:19 PM »
kelly2469,us dollars please.
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Rubyblue
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« Reply #26 on: October 09, 2009, 03:55:45 PM »
Hi. My user is rebersol, US $$, & I received no credit.
Thanks
rubyblue
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josie46
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« Reply #27 on: October 09, 2009, 04:37:09 PM »
hi i keep watching for the other rival. i think a lot of the micros. will open new rivals. because they are really coming aboard for us. cliants. i could be wrong , just my thoughts,  ty, josie46
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Ladysuss
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« Reply #28 on: October 09, 2009, 06:04:27 PM »
Hi ladysuss here  US $ is the currency  ty for assisting
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mlemire
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« Reply #29 on: October 09, 2009, 06:34:51 PM »
mlemire. usd. thank you.
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