you'll have to go to help at each casino and ask if you are eligible to receive the free chips. Some accounts are not, for various reasons. If they tell you you aren't eligible they should explain why and what you can do to become bonus eligible, if anything. Good luck!
They may not tell you why...I was simply told that Rival's automatic software had deemed me ineligible, and for most Rivals, I am no longer eligible for promotions of any kind! Never mind that I had deposited regularly, and hadn't withdrawn any money.
Dendera says they don't have to
tell me why.Vegas Regal
is one of only 2-3 that still offer me bonuses, so in the future, when I play at Rivals, you can guess where I will play, even when I don't want to play with a bonus!