i emailed them yesterday and they said i would get it within 24hrs and today i loged on and it wasnt there so i contacted live support
Please wait for a site operator to respond.
You are now chatting with 'Support'
Support: Hello how may I help you?
you: hi i would like to claim the free 10 to try out the casino
Support: You can claim it from here
Support: May I please have your player ID to credit your account?
Support: One moment please
Support: Your account is credited! Thank you for choosing JackpotsHeaven
.com and Good Luck!!