Online Casino

Luke.. we have all been there.. i am one that isn't legit
at alot of these casinos, i abuse the chips constantly
That is bad.. double chipping then trying to cash-out
is all voided, you cannot cash-out on double chipping
the only thing you can do is just enjoy the free chip.. it's free real
account money, but if you win and make playthrough.. sorry
but you are out of luck...
Double chipping makes it your own fault NOT the casinos, they
have to protect themselves as well as you protect you.
Terms and conditions explains it, when you pop that second
free chip in a row.. any winnings are just done and voided
for cash-out..

What you can do, is before you play a chip.. talk to chat
find out if you are eligible to recieve winnings on the freebie
you are about to play, check your history look and see if
the last one was a free one.

Ingrid here is doing an "amesty" for her casinos, which if you accept
it you got to stay clean, (no double chipping) you have to make a deposit
but she is wiping out all bad history of doubling and other accounts
You start fresh.. you can ask her if you will be eligible for that.

Luke, i'm trying to tell you that it is IMPOSSIBLE to try to cash-out
on accounts that have used multiple chips, and it is in the casinos right
to do deny it, but then again it was only a free chip, not your real money.

The threads in here have shown us if all is done right you
can cash-out on free chips, so if you've done all the right things
it is POSSIBLE to cash-out on a freebie.

Luke i understand you, and as me just a player, free chipper
not really understanding terms and conditons, you will absolutley
feel you are in the right and be upset.
But now that i have learned and know better, now that
i understand the terms, i had to admit it was my own fault
You know what to do now..

Luke goto cashier, one of the tabs has "account history"
put the dates in then click it's either send or view i forget

I am now for the first time kicked out from a casino.
I am called a bonus abuser at Cirrus Casino.

Short story:

I have a withdrawal request for 250$ from the 250$ free chip that is shown here at LCB. I had almost 1600$ when the playthrough was done and then I made the request. This was aug 7.
Today I asked live chat how itīs going.
The chat girl Linda tells me that I have redeemed several free chips in a row(but I havent). I then told her that I havenīt and that I can see it here. I also told her that I have read the T&C and that I had followed those rules.

She then went replaced by "Ralph" and he tells me that I am getting my deposit money back and they will close my account.

The reason: I didnīt deposit enough money between the free chips..

This means that I have deposit between every free chip BUT they want me to pay more.

Yes, itīs true.

They are sending me emails about bonuses almost every day. I thing I have 50 emails about bonuses from them since june.

One of the latest has a funny subject : Cirrus wants you to win.

 

WELL, IN THAT CASE YOU REALLY SHOULD PAY ME!

I have print screens of the things I have written here about the conversations.

Luke: Go to cashier and there you choose transaction history.

EDIT: I saw now that you already got help LUKE..

Hello Ingrid!   

First of all, you seem to have a good representative for the whole "Virtual Group". I have to tell you that I have deposit a lot more at your group than I have received. While you can answer for Cirrus I can use the whole Virtual group as an example. Right?

Of course your free chips is not only meant as a way to thank loyal players. Itīs also a way to keep the players hangin at the casino. All this is good for the casino and the players. You can call it a win-win situation.

What you call "hit the jackpot" is not that fun when playing with free chips, they have usually a quite low "max cashout"..This means that the casino doesnīt "gamble" to much with the free chips. Free chips is a good thing but cannot compare to real money. This means that no one are waiting for free chips to hit the jackpot.

The casinos has advantages when it comes to winnings compared to the player. This is, of course, as it should be. The players has different ways to minimize the advantage the casino has. One of them is many casinos bonuses for example.

When the player wins and tries to make withdrawals the casino checks everything the player has done just to "not approve" the withdrawal.

To prevent this the player has to read all the rules(this is of course ok) and he also has to guess what is ok and whatīs not. This is not ok.

As I wrote above I have deposit a lot more at your casino group than I have received. I made earlier this summer a HUGE mistake. I made a deposit of 100$ at a casino at the virtual group and received a great bonus of 590$(I believe it was this amount).

I played slots and made the wagering requirements(over 17700$) and had a lot of money at the account.
Unfortunately I thaught that I could use my winnings on roulette...

Everything was void.

This was an example of things I could have prevent. This was a mistake from me. The correct thing would have been to withdraw everything and then deposit to bet on roulette.
Itīs also en example of how a casino does everything just to prevent winnings if they could see a mistake. This mistake was done after the wagering requirements was done.

But when it comes to guessings, itīs just wrong. I have read a lot of bad examples and after the thing with my roulette session I mentioned above I am very careful. I often ask live support what I can do and what I cannot do.

But, this thing about to low deposits I canīt understand.

Where is the limit? Many casinos has minimum deposit limits.

I see this as yet another example of how casinos can increase their advantage compared to the player in a way thatīs really bad.

And 24 hours after my account was blocked Cirrus Casino have sent me emails with 70$ Free Chip for depositing customers.   

Now the poor people who reads this really are gtting bored, this is my letter to the RTG dispute system:

Hello!

I apologize if this is hard to understand due to my "bad english" but I have tried to do it right.

Cirrus Casino has closed my account and they donīt want to pay me my winnings. They call me a bonus/free chip abuser.

I have read the T&C at Cirrus Casino and I have followed all the rules.

I am one person and I have one account. I have not acted fraudulent.

They have a free chip system that tells you that you cannot redeem two(or more) free chip coupons in a row.

This means that you have to be a depositing customer to use the free chip coupons.

I have deposit between the free chips.

I redeemed a free coupon of 250$ august 7.

MAX cashout was 250$ and the chip itself isnīt cashable. The wagering requirements was 20 times the bonus amount.

I had over 1500 on my account when I met the wagering requirements. At that moment the bonus amount and the winnings over 250$ went automatically removed and it said 250$ withdrawable.

I made a withdrawal request and waited. Yesterday I asked the live chat how itīs going with my withdrawal request.

Chat girl Linda told me: "I truly apologize but since you abused the free chip system by redeeming several free chips in a row".

This is a lie. Later she suddenly was replaced by "Ralph" as a chat person.

Ralph tells me that I have abused the system and therefor they are removing my winnings and closing my account.

They tells me that they will give me my deposit back to neteller and after that they will close my account.

They lied again. They closed it before I had my money back. They probably ended the conversation( itīs said "Chat session ended! This may be a technical error")

A popup came that said that my account was deactivated.

Now their main reason to why they donīt like me as a customer: I am depositing to little money. Chat person "Ralph" told me that. I even have print screen on that.
 
Now I have to ask you as a RTG-staff:

Do I have to be really rich to use RTG-bonus system? I deposit the same amount that I can buy milk, bread and margarine to my children here in Sweden.

I have deposit larger amounts and lower amounts at RTG Casinos and even inside same group (Virtual). I am a depositing player.

It seems very strange to me that I can play several hundred times on Cirrus Casinos slots for the amount they tells me is to low...

I wasnīt rude in my conversation either.


Now a couple of questions more(remember the one above this):


1. Why did they close my account? ( I followed the rules and I wasnīt rude, they could have given me the explonation without lies and after that compensated me in a way I canīt think of now. Maybe given me a lower amount than 250$ and tells me that they have to change their system. This is like I am not welcome as a customer because I am poor. Think like this: A man who only buys one cheep magazine every week at the shop suddenly cannot go into the store!!!)

2. Why donīt they have a minimum deposit limit for the free chips?(Between) Other RTG Casinos have that.

3. Why canīt they see that I have followed the rules and if they see that they have made mistakes by offering free chips they have to pay the players and after that stop giving free chips?

4. Does this mean that I have deposit at several RTG casinos without having the opportunity to win? Did I deposit "for no use"?

5. I maybe receive the deposit back at Cirrus Casino but what happens with all the other deposits I have made at other RTG Casinos? (In the Virtual Group)

6. All other players that have deposit lower amounts at Cirrus Casino, do they get their deposit money back?


Now what I want and suggestions:


1. Even if I really want my 250(yes, "my" because i followed the rules) I can be a little satisfied with a lower amount(not too low..). This means that I didnīt win for no use. Yes, itīs fun to win. I felt happy when I managed to make the playthrough and win, but as you can see itīs even worse to see that they cheated me.

2. I want my account to open again. Even if Iīm not going to deposit for a while or ever I donīt want to be treated as a thief or a fraudulent man. I would feel better if it opens, in that way I feel like an honest man again.


3. I want Cirrus Casino to explain how much money a customer has to deposit between free chips. This they can write in their T&C. You at RTG really have to make the Casinos do this. You have wonderful games, you can have many customers and make winnings without robbing them off with lies and stupid behaviour.



I have a couple of print screens of the conversation with both Linda and Ralph at the live chat. This was written between 10.45 and 11.54 at august 16 here in Sweden and when I began to write there was no money from Cirrus Casino at my neteller account.

Once again: I am an honest man who does not use rude language or making bad threats.

Regards

XXXXXXXXXX XXXXXXX

Puh! Sorry for all this writing..

I tried this no deposit bonus at cool cat and went through the $8000 playthrough. The casino took $3000 from my account leaving me with $392. I tried to withdraw this but they said I had another account and used the $100 bonus explosion code. If this was the case they should of only took the $100 back at the most. My account is bm2929 and the way I see it they stole $3400 from me. They said the other account could of been made at wildvegas etc. they shouldn't of let me make another account if it was going to mess up my main account somewhere else.

my username is bm2929     i was just hung up on...then on live support nathan said you know what have a great day...im banning all your accounts. my phone number is 15026090933. im outraged at the customer service etc. i run some gamiong advice websites...that ive had down for awhile...winitall.com etc.   i havent used them in yrs but im going on a mission to reveal how rude they are. thanks for looking into it.

This proves that the cs is terrible....You say I was immediately cut off from nathan in live chat. Well heres a 14 minute conversation with him. I like how he ends it............
Customer Service Chat Transcript
General Info
Chat start time  Aug 21, 2009 5:20:15 PM EST
Chat end time  Aug 21, 2009 5:34:55 PM EST
Duration (actual chatting time)  00:14:39
Operator  Nathan



Chat Transcript
info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
info: Thank you for using our LiveChat Service. This is 'Nathan'. How can I help you?
bm2929: the live person just ended my conversation
bm2929: i cashed out for 372...and apparently i had another account where i used a 100 coupon so they declined my 372 withdraw
Nathan: You might got disconnected.
Nathan: Username please?
bm2929: bm2929
bm2929: if i had another account it was by accident.....i dont even think i made it at coolcat.... take the 100 away if anything
Nathan: The transaction was denied as you are already informed because of the similarities with another account.
bm2929: and the guy i talked to on the phone hung up on me....told me to make a real deposit etc......he was rude...why would i make a real deposit...all online reviews show coolcat of being the most fraudulent
Nathan: Ok then why should we Pay you anything?
Nathan: You are violating our rules and standard policies.
bm2929: because i played through the amount....why did it let me make another account...i cant keep up with all the accounts i make
Nathan: You should.
bm2929: and if i make a real deposit ill get the same response
bm2929: the 100explosion was for wild vegas
Nathan: You are not entitle to apply for any new coupon codes un less that you make deposit.
bm2929: theres not 1 positive review anywhere about your casino...there was no max cash out rule etc posted anywhere...look at these reviews from latestcasinobonuses.com
bm2929: Member Comments tsaunaz - 8/5/09: Coolcat casino scam. I made a couple of deposits and played through some bonuses and requested a withdrawal. After 2 weeks, my account history said that my withdrawal was manager approved. After another week I chatted with their online support and was told that this was not the case and my winnings were taken away. They redeposited my original amount with no comments whatsoever. After a week of waiting for the "overnight" check, I chatted with online support once again. They then gave me the information that my winnings were taken away and that all the rules about the bonuses and withdrawal requirements are on their website. The only problem is when clicking on the link for specific rules about specific deposits, it says that the page is not available and none of the information provides any more specifics. The casino host was very rude and just kept referring me back to the non-existent rules about the bonuses. I would not suggest that anyone play at this casino until the rules are made available and account history shows more specific information. dsingl - 1/6/09: I have played at other online casinos and received my winnings quite promply but at Coolcat I have been waiting since April 20, 2009 I keep getting the excuse thing and still have not reived my winnings. They are giving online casinos a bad rep. Surely there is a gaming commission that set rules? So take my advice Do not play there if you are playing to win judi99 - 29/6/09: I won a small amount and it's been 2 weeks, and still nothing. I received phonecalls almost every night offering a no max playthrough no max cashout coupon offer. As of two weeks ago that all stopped and now I can't log in to the web site or any of their other sites. Sounds and feels like i'am not going to see my money so stay away from cool cat. A good casino to go to is Gold Club Vip. Last year I won 5 JACKPOTS and was funded on all of them within a week and a half max. Hopefully the bad casinos will just go away. georgesbrat - 11/8/09: I requested a $1100 withdrawal on 7/13. It is now 8/11 & finally got an email telling me they approved $750 & it would be another couple of weeks for them to wire transfer it to me!!!! When I inquired abount the difference in amounts, was told they make you repay any bonuses received if you win. You don't have to repay the bonus if you lose!!! Cool cat casino is a joke if you are from USA !!!! joshac - 12/8/09: Hi georgesbrat, sounds like you took a non-cashable bonus but the delay in getting back to you is not acceptable. ruffitupz - 12/8/09: Another victims of cool cat casino.... Won $200 of the n/d $400 bonus... withdrew $200 and I sent in documents. Rep tells me to wait 2 days before confirming... Logged on after two days to confirm and noticed they denied my winnings claiming i had two free chips. I went to account and noticed a bonus chip redeemed after a day of my withdrawal request. Can't believe they posted a bs bonus redeem history so that they dont have to pay. I told cashier rep that it was bs and i didnt log on that whole day but she kept telling me two free chips and wins are voidable. STAY away from this casino. prism aff mngr - 17/8/09: Hi ruffitupz, I don't know if you're aware of this, but Wild Vegas is a skin of Cool Cat, they are the same casino. What happened was that you have an account in Cool Cat, where you requested your withdrawal and another one in Wild Vegas, with a different username (if you don't remember what it is, let me know and I can send it to you by PM). On the 11th, you logged into Wild Vegas but instead of using your WV account to log in, you used your same Cool Cat account. So you redeemed and played the second bonus without realizing you were actually using your Cool Cat account, in the WV skin. I asked the grievance group to review your situation and asked them if an exception could be made in your case, they agreed so your withdrawal has been re-requested for you. This is a one time exception because I wanted you and other players to know about this type of situation. Please everybody, be careful. We allow two accounts in the same casino when they are opened through different skins, that is the case of Cool Cat / Wild Vegas or Prism / Slots of Vegas, but PLEASE make sure you log in with the username that belongs to that casino, so you can avoid this type of situations. Let me know if you have any questions Ingrid cknight - 21/8/09: I have played at Cool Cat and Wild Vegas using the no dep bonus with different usernames. How on earth am I supposed to know that this is one and the same casino? It wasn't a problem anyway as I lost my bonuses on the slots so quick it's just not funny! Come to think of it, over the last six years I have never won at any RTG casinos. bm29 - 21/8/09: I tried this no deposit bonus and went through the $8000 playthrough. The casino took $3000 from my account leaving me with $392. I tried to withdraw this but they said I had another account and used the $100 bonus explosion code. If this was the case they should of only took the $100 back at the most. My account is bm2929 and the way I see it they stole $3400 from me. They said the other account could of been made at wildvegas etc. they shouldn't of let me make another account if it was going to mess up my main account somewhere else.
Nathan: You know what, have a great Day, I have just submitted all usernames related to you to be permanently banned from the Casino.
Nathan: Thank you.
info: Chat session has ended. This may have been a technical error.
 
Thought there was no conversation with him?

Hi Bm29,

I apologize, I found two of your chats, I thought the one that got cut off with Nathan was the one you were referring to.

Basically the rules are very clear: you are not allowed to have more than one account, both your accounts are in Cool Cat and both free chips are promoted for Cool Cat, at no point did you log into Wild Vegas.  You are also not allowed to redeem two free chips in a row, the one where you made winnings was your second free chip.  These rules are very clear to real players here in this forum and they understand them and respect them.


I agree with Nathan: it is your responsibility to "keep up with all the accounts you make" as you put it.  You are also saying to Nathan that you have no intention of making a deposit with us because you consider our casino to be fraudulent, so to be honest I do not see why we would be interested in having you as a player or giving you more free chips, this is a business.

Unfortunately players like you are part of the reason why real players have to wait for their withdrawals to be sent.  And I'm sure Nathan had other players, legitimate ones, to attend to, so I understand why he would terminate your chat and let you know that your other accounts would be closed.

Sincerely,

Ingrid