10/07/2010 02:35:08PM System: "Welcome to
English Support for Betsson"
10/07/2010 02:35:08PM URL Shown: "
https://www.betsson.com/en/customer-service/"
10/07/2010 02:35:15PM Session Started with Agent (Support 2)
10/07/2010 02:35:15PM Alexandr: "10 freespin on secret code"
10/07/2010 02:35:17PM Agent (Support 2): "Hello Alexandr, welcome to Betsson Support, my name is Christoph"
10/07/2010 02:35:30PM Alexandr: "Hi"
10/07/2010 02:35:49PM Alexandr: "can you credit freespin in my account"
10/07/2010 02:36:01PM Alexandr: "i got email from you"
10/07/2010 02:36:07PM Agent (Support 2): "when did you get that email?"
10/07/2010 02:36:18PM Alexandr: "sec"
10/07/2010 02:36:39PM Alexandr: "33 min ago)"
10/07/2010 02:37:07PM Agent (Support 2): "ok"
10/07/2010 02:37:20PM Agent (Support 2): "please forward us that email to
support-en@betsson.com. Then we can check that for you"
10/07/2010 02:38:05PM Alexandr: "done"
10/07/2010 02:38:10PM Alexandr: "check inbox"
10/07/2010 02:38:58PM Agent (Support 2): "It will take 10-15 minutes until we receive it. Once we have receive it we will forward it to our casinodeparment. Then we will send you an answer. This will be done today"
10/07/2010 02:40:44PM Alexandr: "why link in email didnt work?"
10/07/2010 02:41:13PM Agent (Support 2): "We have to investigate that"
10/07/2010 02:41:33PM Agent (Support 2): "you should normally receive the freespins when you login to your account and click on the game"
10/07/2010 02:41:40PM Agent (Support 2): "I dont know what link you mean"
10/07/2010 02:41:45PM Alexandr: "im not"
10/07/2010 02:41:57PM Alexandr: "thats strange"
10/07/2010 02:42:23PM Agent (Support 2): "I dont understand what you try to tell me"
10/07/2010 02:43:27PM Alexandr: "i just try to understand why you send link that didnt work"
10/07/2010 02:44:06PM Agent (Support 2): "I dont know what link you mean"
10/07/2010 02:44:09PM Agent (Support 2): "please specify"
10/07/2010 02:44:16PM Alexandr: "
http://link.betsson.com/mail/RLS?mid=652783640&guid=16wNBp&lid=4857687"
10/07/2010 02:44:33PM Alexandr: "link to freespins in email"
10/07/2010 02:44:52PM Agent (Support 2): "the link is working"
10/07/2010 02:45:04PM Agent (Support 2): "you get directed directly to the secret code game"
10/07/2010 02:45:24PM Agent (Support 2): "But you get the bonus when you play the game"
10/07/2010 02:45:27PM Agent (Support 2): "and not because of the link"
10/07/2010 02:45:34PM Agent (Support 2): "but we will check why you did not get the bonus"
10/07/2010 02:45:37PM Agent (Support 2): "do you understand?"
10/07/2010 02:46:04PM Alexandr: "now yes"
10/07/2010 02:47:04PM Alexandr: "i just think that link is somehow activate freespin in my account.."
10/07/2010 02:47:10PM Alexandr: "))"
10/07/2010 02:47:26PM Agent (Support 2): "that is not the case. It just directs you the game"
10/07/2010 02:47:31PM Agent (Support 2): "But we will check that for you"
10/07/2010 02:47:46PM Agent (Support 2): "When we have received an answer for you we will send you an email. Is that ok for you?"
10/07/2010 02:48:49PM Alexandr: "do i have choise?.."
10/07/2010 02:48:56PM Alexandr: ")"
10/07/2010 02:49:04PM Agent (Support 2): "

"
10/07/2010 02:49:15PM Agent (Support 2): "we will check that"
10/07/2010 02:49:19PM Alexandr: "ok"
10/07/2010 02:49:23PM Agent (Support 2): "Can I help you with something else in the meanwhile?"
10/07/2010 02:49:33PM Alexandr: "thanx and goodbye"
10/07/2010 02:49:38PM Alexandr: "

"
10/07/2010 02:49:51PM Session Ended
This is not a first time when i receved email with freespin from betson, and didnt find it when log in my account. Then ask CS credit fs. to me. they told me to resend email to they promotion center. I send it, and don't get any answer not freespin..