Hi,Johnjenn...
First, let me clarify you that the support email address you got there is correct.
support@casinodesk.com
Support@RoyalVegas.com
After I read the chat log, I got little confused about your name(s) and that could triggered the problem I think but I am not sure.
When I log into my account, the first page prompt 'my promotions available' and when I received the email for that $5 plus three deposit offers, it also showed on the casino lobby. If you received the email, instead of sending, just forward it to them.
john: yet i received an email with this included pfCase:1171229, pfTicket:6364957 This means that they received your email and trying to letting you know that support are working on your case and soon respond to you...so when you talk to the chat, this doesn't proof of you got the bonus offer.
I am not trying to letting you down or anything but I have been a member at Fortune Lounge Casinos for the last three years and I think, they have the best, quick, top notch support system and chat support that I have ever seen or dealt with even when I had the similar issues as yours in the past... All you need to do, and the best way is to forward your original bonus offer email(s), and I guarantee you that they will credit your account!!!
Example:
To claim your $5 gift:
1. Simply, log in to your Royal Vegas account number.
2. Once you have logged in free money will be credited to your account.
3. Use your $5 gift to play on your favorite games. Enjoy!
To claim your bonus offers:
1. Log in to your Royal Vegas account
number.
2. Start making your deposits.
3. You will receive 100% on your next
3 deposits up to $60 each.
* Your bonus is available on any of your existing Fortune Lounge accounts.
*Your bonus will be credited within 2 hours of making each deposit.
* Your bonus cannot be taken in conjunction with any sign-up offers.
Good Luck!
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