My understanding is that comp points technically are not suppose to accrue from free chip play. I just think their software was designed prior to that policy decision.

Therefore if no deposit was ever made, it would be clear that the comp points were from free chip redemptions and could thus be disqualified once the request was made by account holder to redeem.

My suggestion is, If you have a lot of comp points, make a small deposit, continue playing to accrue a few more comp points and then contact help desk for redemption of comp points. Harder to tell where the comp points exactly came from then.

Also believe there's a 10x playthrough on comp points and a maximum cashable amount as well. Questions you'll certainly want to ask the casino.


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- Thank you. Didn't know those specifics