We never stated that we did not make a mistake. We limited ourselves to point out what happened with ‘billyeadie’, he did not accept the free money coupon policy and adopted an inflexible posture, we even try to make it up to him. We reaffirm our position regarding that player.
We understand that forum members play an essential role in the gaming industry, but in this particular circumstance the player approached the casino as an inquisitor and by using a language that no one in this forum or our casino uses. Additionally, as was mentioned before, he threatened us by stating that he will spread the word about this misunderstanding, a fact that does not bother us at all. We recognized the slip and our moral capabilities do not allow us to hide it, on the contrary, we fixed it immediately.
We will keep on taking care of our players as we have done until now, with the same level of professionalism and honesty.
We invite all the forum members to try out our casino. We have the strong conviction that our excellence and the passion we have for serving will be recognized and highlighted.
Finally, we are not interested in any senseless rhetorical war and with this we seal the matter.
Sincerely,
Lucky18 Casino
PS - We will make public the players that have redeeemed the ten free money coupons by a general email as we have always done.
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i told u and never mind i m not hungry for nd bonus and i dont need aswell..i played many casinos and i make always deposit but if i trust them..your businnes s not easy business,you have to make love to your casino ..1 you have to give them trust,and i want learn why all usa casinos usually in malta,for less pay tax and dosent have to prove nothing..all casinos gives adverts about last big winners..and very very big money..who re these people ,is it true or lie..if u ask me i dont believe it,why you dont come to u.k for open this business,ofcourse you cant coz you have to prove it..thats why i tell all my friends about u.k casinos is honest casinos...this comment s not about your casino personality,i m talking all usa casinos not just your casino.,why ladbrokers,coral and williams hill allways top list..did u think..coz these people gave trust their costomers and they let them to win,coral company they gave to all costomers total £30.000.000,it means to many people win from roulette,you know why coz they didnt fixed the theirs game machine,ofcourse ssome people lots many but some people win,this s gambling you can lose,u can win but,but not allways not 1 years not 2 years..i repeat again about i m not talking about your casino,this s general about all usa casino,i lost to much money.,never mind i couldnt get even 1p from usa casinos..they re like bank,money in but not out ,and i tell all my friends from here ,specially dont play at englishharbour and sisters casino and golden casino,online vegas casino,never touch,anyway,i dont say nothing about lucky18 casino,i dont know u and i didt make deposit,you give trust to your costomers ,if i see that you r really good and nice casino,i make deposit then..i m members your casino but i ll not give u my user name..for by nowi ll just watch your casino ..thanks
