We never stated that we did not make a mistake. We limited ourselves to point out what happened with ‘billyeadie’, he did not accept the free money coupon policy and adopted an inflexible posture, we even try to make it up to him.  We reaffirm our position regarding that player.

We understand that forum members play an essential role in the gaming industry, but in this particular circumstance the player approached the casino as an inquisitor and by using a language that no one in this forum or our casino uses.  Additionally, as was mentioned before, he threatened us by stating that he will spread the word about this misunderstanding, a fact that does not bother us at all. We recognized the slip and our moral capabilities do not allow us to hide it, on the contrary, we fixed it immediately.

We will keep on taking care of our players as we have done until now, with the same level of professionalism and honesty.

We invite all the forum members to try out our casino. We have the strong conviction that our excellence and the passion we have for serving will be recognized and highlighted. 

Finally, we are not interested in any senseless rhetorical war and with this we seal the matter.

Sincerely,

Lucky18 Casino

PS - We will make public the players that have redeeemed the ten free money coupons by a general email as we have always done.



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