they sent me an email today stating thay i could have 10 free no deposit bonuses, so i signed up, and tried to redeem the first bonus and it would not work,I tried the others and guess what, surprise surprise none of them worked, so i tried the free phone number they had for the uk, and guess what ? it did not work either, so i contcated live chat and spoke to Lisa, very nice person but said that these free chips had all gone,( I only just got the email )so she transferred me to her boss/supervisor, SEBASTIAN who after some discussion said I could not have any free chips, BUT IF I MADE A DEPOSIT HE WOULD GIVE ME A FREE CHIP.
HE Was very rude and tried to speak over me and he ended up shouting,So i told him to shove his casino up his A***.
This email was obviousley sent to get lots of new members to join with the promise of all these free chips, and when they join the casino dont keep their word,and try to get you to deposit.....SO PLEASE BE AWARE OF THIS CASINO...LUCKY18CASINO, LUCKY18CASINO,LUCKY18CASINO,...and pass this on to your friends.
Regarding the complaint presented by ‘billyeadie’.
For Christmas, Lucky18 Casino granted its players free money with ten unique coupons. These codes could be redeemed only once by ten players at 20:00 (central time). Consequently, each coupon could be used only one time by no more than one player. Once redeemed, the coupon would be voided.
The complainant contacted us by chat hours later and after all ten coupons were already used and voided. Our representative, kindly and repetitively, explained the situation to him for a considerable period of time, however, he refused to accept the casino’s policy regarding the free money offered. As he requested, he was immediately contacted on the phone by a manager, who exhaustively explained to him what was stated before and who was exposed to threats and unacceptable vocabulary during the whole conversation, very similar to the vocabulary used on his post in this forum (above).
As all the independent reviews show, Lucky18 Casino has never broke a compromise with any player, a fact that makes us proud of being one of the leading casinos in the industry due to our payout rate, no-max cashout, massive $1800 welcome bonus, and our incomparable multilingual 24/7 service department.
We will keep delivering more free money and coupons to increase our player’s possibilities to win; because that’s what we do – we care.
Sincerely,
Lucky18 Casino
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can you give answer to my question pls..1:if no deposit bonus code dosent work why u sending to all your players same email(same nd bonus code)..2:when u send these email why you want we to call from your free phone number(free just usa).as you know that you ve got live support..i hope you ll give answer when you find nice excuse..i m turkish and your casino s not clever than me..
