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Game:Jack and the Beanstalk
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E-casino
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- Started by
- DuvelS
- at Sep 07, 13, 03:27:35 AM
- Hero Member 590
- last active 2 years ago
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- Replied by
- jbuijsheeschw
- at Sep 07, 13, 04:03:35 AM
- Super Hero 1366
- last active 2 years ago
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- Replied by
- jbuijsheeschw
- at Sep 07, 13, 11:56:19 AM
- Super Hero 1366
- last active 2 years ago
-
- Replied by
- Bitspender
- at Sep 07, 13, 03:35:12 PM
- Super Hero 1354
- last active 2 years ago
-
- Replied by
- DuvelS
- at Sep 07, 13, 04:11:58 PM
- Hero Member 590
- last active 2 years ago
Sorry,
I have register and download the software, but i can't find the slot!!
The software is not the max with the graphics! -.-
???.... this is a Netent casino, you play in your browser. You don't have to download anything. Just sign-up, verify email, log in e-casino and go to: Casino - Slots - Net Entertainment - Jack and the Beanstalk -
- Replied by
- HardyK
- at Sep 08, 13, 08:27:55 AM
- Moderator (de) 3024
- last active 3 days ago
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- Replied by
- HardyK
- at Sep 12, 13, 03:22:33 AM
- Moderator (de) 3024
- last active 3 days ago
Hey everyone,
I haven't received any answer on my request so far, just a standard mail telling me to upload verification documents, which I already did. I tried to contact the casino today, but their support cannot be reached and emails come back with a "delivery failed" error.
I wouldn't dare to deposit here. -
- Replied by
- KillJill
- at Sep 12, 13, 03:36:07 AM
- Full Member 105
- last active 5 years ago
Hey everyone,
I haven't received any answer on my request so far, just a standard mail telling me to upload verification documents, which I already did. I tried to contact the casino today, but their support cannot be reached and emails come back with a "delivery failed" error.
I wouldn't dare to deposit here.
I am waiting for the same thing, managed to finish wagering on those spins, and the reason why You couldnt reach them today is because casino support is available from 9:00 AM till 5:00 PM UK time which is at this time of year 10:00 till 18:00 CET.
As for bouncing emails, I dont know about that, maybe they are having the same issue with the server as they did when this promo started. I couldnt log into my account until late afternoon, early evening to claim free spins.
Wouldnt label them as rogue or not trustworthy yet because it is too early to judge on that. It is not uncommon for casinos, even for already well established and trusted ones, to take up to 4 days to verify documents and when you add time needed for withdrawal request to be processed in case it is the first withdrawal ever in that casino plus when it is a no deposit bonus, entire withdrawal process can take up to a week.
-
- Replied by
- HardyK
- at Sep 12, 13, 10:43:37 AM
- Moderator (de) 3024
- last active 3 days ago
You couldnt reach them today is because casino support is available from 9:00 AM till 5:00 PM UK time which is at this time of year 10:00 till 18:00 CET.
Ok, maybe I was a bit harsh, but I think its strange anyway to not send an autoresponde but to switch off the mail server. It's not that they didn't answer but I couldn't reach them at alll. And setting up an (email-) server should be the easiest thing, if you want to run an online casino.
Also, I contacted them on Saturday (when the mail got through) and didn't receive an answer till today.
So even under the given circumstances: I would still advise people not to expect usual service at this casino at the moment. Maybe not because it's rogue, but because they are unable to handle the most common requests in an acceptable way. One mail stating "We are overwhelmed by the traffic and need a few days to sort things out" would be the least to expect, if they wanted to create way more trust. -
- Replied by
- KillJill
- at Sep 12, 13, 02:59:37 PM
- Full Member 105
- last active 5 years ago
I completely agree about mail server. Turn on autoresponder and tell people that their mail got through or that you will contact them on Monday. I forgot to mention that support is also available only on weekdays. I am still waiting for response other than we received your email after I sent the rest of the documents they needed. This could mean "we are working overtime, please understand we dont have time", or they really think that people will play back the money for no reason whatsoever since we all probably made maximum allowed cashout.
They appear to be white label casino so it is kind of expected, for me at least, that they will be slower in processing larger volume of requests, what appears to be the case here. They were overwhelmed with volume of players trying to log into site at the same time and they are probably experiencing the same situation with emails sent to support or financial department.
Just to be clear, I am not defending them. It is only that I dealt with rogues before and they are just not there yet. Slow, yes. Unorganized, yes. Rogue, dont think so.
If this was some Top Game rogue casino you would probably have issues with uploading documents and getting answer from Live Support about the simple things like did they finally receive documents would be mission impossible, while being constantly lured to make deposit with magnificent bonus offers with smaller wagering requirements and such.
In the end only thing we can do is wait and if it turns out that they are really just another rogue casino, write it off as inexpensive lesson. -
- Replied by
- Magic Flowers
- at Sep 12, 13, 04:36:45 PM
- Sr. Member 305
- last active 3 years ago
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- Replied by
- HardyK
- at Oct 03, 13, 06:37:48 PM
- Moderator (de) 3024
- last active 3 days ago
That's strange. I never heard back from them. The money disappeared from my Casino account but never made it to my bank. They still don't answer on my mails and the phone support tells me, they would forward my request ans answer via mail, what hasn't happened in weeks. So I'm still suspicious. Any other experiences?
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- Replied by
- HardyK
- at Oct 05, 13, 08:53:16 AM
- Moderator (de) 3024
- last active 3 days ago
Ok, today I got this mail. Still no money transferred but I appreciate their apologies.
"Dear xxx
We would like to apologise for the unusually poor customer support and payment processing recently. This problem was very serious, because we had an awful lot of hacker attacks on our server and e-mail which generated terrible problems. Fortunately, no data was lost because they could not get around our security. We realize that this is does not reflect very well but at the same time we wanted you all to ensure that the problem has been solved in 100%. Currently, we increased our productivity. We work tirelessly to answer all your e-mails and make payments and verification immediately. Due to the extremely large number of applications should respond to your emails, and resolve all outstanding issues in a few days.
Again, e-Casino.com crew and our partners Plus5 really apologize for the identified problems." -
- Replied by
- jbuijsheeschw
- at Oct 05, 13, 04:04:02 PM
- Super Hero 1366
- last active 2 years ago
-
- Replied by
- HardyK
- at Oct 21, 13, 05:31:09 PM
- Moderator (de) 3024
- last active 3 days ago
Hey, so just to put an end to this: I still received neither my money nor an answer to my questions but a general information that the casino is going to be down for an uncertain period and asks player to cash out their fundings... So I dont expect that I will receive my money at all.
Seems to me that they overstrained themselves. I don't think they were defrauding purposly but it seems like they started the whole project half hearted and unprofessionally. -
- Replied by
- HardyK
- at Nov 07, 13, 11:00:06 AM
- Moderator (de) 3024
- last active 3 days ago
Okay, sorry for pushing this up again, but I promised to keep you informed. I received the money today, about 2 month after the request was sent. I also got an email telling me that some information was missing before which I had given them twice... So I'm excited about the site when it goes online again, but at least I know its not fraud
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