I could not sleep I was so mad last night!!!!
Chat start time Feb 22, 2009 4:23:08 PM EST
Chat end time Feb 22, 2009 5:10:23 PM EST
Duration (actual chatting time) 00:47:15
info: Please wait for a site operator to respond.
info: You are now chatting with 'Gary'
info: Your Issue ID for this chat is LTK15603014426X
Gary: Hello and welcome to our live chat service. My name is Gary. How may I help you?
LUCKYSHEL: Hello Gary I was playing and my balance was $230 I was on Aztec Millions and I only bet $5 so my balance should have been 225 now it says my balance is only $104 why?
Gary: May I ask your username please?
Gary: Thank you, one moment please
Gary: Thank you for waiting
Gary: Did you also try to withdraw?
LUCKYSHEL: NO ABSOLUTLY NOT
LUCKYSHEL: SO IT TOOK $125 FROM ME
Gary: The problem with this coupon comes down to the way it was redeemed. This coupon was targeted specifically to a partner of ours but soon after being advertised it appeared in many bonus forums. The coupon obviously was redeemable but for anyone who did not sign up through the intended partner they will experience problems and certainly will not be able to withdraw. Unfortunately I am not entirely certain as to how your current balance was effected but I intend to find out for you and send you an email if you prefer
Gary: Unfortunately, you did not sign up through our partner and are therefore experiencing this anomaly. I apologize for the inconvenience.
LUCKYSHEL: WHO WAS THE PARTNER? BECAUSE I DID SIGN UP THRU A FORUM THAT YOUR CASINO REP ADVERTISED ON
Gary: Please specify this website of forum name
LUCKYSHEL: I WILL HAVE TO GO BACKSPACE JUST A MINUTE
Gary: LCB is not the partner we exclusively ran this promotion with and whoever posted the bonus there was not a partner of ours and was another casino player. Unfortunately this happens very often when people try to help eachother to find a bonus.
Gary: I am sorry for the trouble
LUCKYSHEL: THAT TOOK ME TO CASINOCASHGIVEAWAY
Gary: Sorry, I am not familiar with that website
Gary: We shall have to investigate this and contact the people responsible
LUCKYSHEL: CLUB WORLD
USES THEM ALOT THEY ARE VERY BIG
Gary: Rest assured we have no affiliation with the above
LUCKYSHEL: ALSO IT IS ON AMMAZZA CASINO FORUM
Gary: There are an awful lot of forums in which people post bonuses that are from other sources and this can often lead to problems
Gary: You are free to continue your gameplay and in the meantime I shall enquire as to to technicalities of your balance in conjunction with the coupon redeemed
LUCKYSHEL: So I am still in Aztec Millions with the $104 balance
Gary: For now, yes
LUCKYSHEL: I met the playthru
LUCKYSHEL: and that is why it probably took my $125
Gary: Yes, you did indeed meet the playthrough
LUCKYSHEL: then the screen now says $104 withdrable
LUCKYSHEL: but I was still playing in Aztec
Gary: You did very well. Unfortunately a withdrawal will not be approved but what you say may have something to do with the balance and the coupon
LUCKYSHEL: when it took the $125
Gary: Would you like a followup to be emailed to you once I have a chance to enquire about it?
LUCKYSHEL: so i will not get anything
Gary: I shall request this then
LUCKYSHEL: ok thanks
Gary: But, no. The offer in as far as cashing out goes is invalid for you
Gary: You are more than welcome
LUCKYSHEL: so what was the affiliate that if they signed up from them and made the playthru would have been able to withdraw
Gary: I am unable to reveal the affiliate that was valid for this offer for cashing out the bonus unfortunately
LUCKYSHEL: why not?
LUCKYSHEL: why would your casino not want the business
Gary: Only because the bonus offer was an exclusive agreement with the affilate for their customers
Gary: I am not at liberty to reveal the information
LUCKYSHEL: But how do you know that I did not sign up thru them???
Gary: Because when you signed up I can see whether your registration came from a referral (ie: an afiliate)
LUCKYSHEL: It said affiliate site when I signed up
Gary: Yes, but not specifically the affiliate in question
Gary: If you came by an affiliate site they had nothing to do with us
LUCKYSHEL: im in the dark here?
Gary: As I said, it was not the intention for this exclusive offer to be spread across forums by people by bonus enthusiasts due to problems like this unfortunately
LUCKYSHEL: Do you mind if I post this to the forums I belong to so as to not add more confusion to other new customers you may get.
LUCKYSHEL: So I understand you only want customers from your specific affiliate not from other forums
Gary: So long as it is clear that although you may be able to redeem this coupon it is not cashable and to avoid running into problems people should take caution when other forum fans post bonuses from casinos in this manner without posting the full terms and conditions that were originally made available to the intended partner/affiliate
Gary: This is the only point to make
Gary: Obviously we are not going to close the door on people but it should be made clear that if there are suspicions about a bonus that a bonus enthusiast posts then people should enquire with the casino itself.
Gary: For anyone else that redeemed the coupon through the intended partner they are able to cash out
LUCKYSHEL: Just like I did!!!???
Gary: I am making a statement for you to base your post on
Gary: I appreciate that you contacted our customer support
LUCKYSHEL: I lost $125 in one spin I think anyone would contact support I would gather to think
LUCKYSHEL: I must say though due to the economy and new casinos popping up everywhere
Gary: I intend to find out why the $125 went as stated however
LUCKYSHEL: I really enjoyed your casino and would probably frequent it
Gary: Id it is agreeable to you, I can also ensure that you are notified of bonuses and promotions directly for your own use
LUCKYSHEL: Thank you I would like that
Gary: I shall ensure that you are notified then. It would be preferable that you get reliable information sent directly to you
Gary: If you are also active in the forums you may also advise your fellow gamers in cases whereby you know someone has posted incomplete or unreliable information
Gary: Would it be agreeable to email as such at firstname.lastname@example.org
LUCKYSHEL: I will let the Administrators of the forums know that I belong to.
LUCKYSHEL: yes thank you
Gary: You are more than welcome. I'll investigate the situation with the $125 for you and ensure that you receive offers directly to your email address
LUCKYSHEL: I would also add that the forums I belong to are respectable legitimate and professional and their members are good customers
LUCKYSHEL: These are the customers that your casino would want
Gary: In that case I appreciate your time and effort in chatting with me in resolving this
LUCKYSHEL: I recognize and respect the affiliate situation though
LUCKYSHEL: That is a slippery slope
LUCKYSHEL: and sometimes very hard to control when it gets out to the net
LUCKYSHEL: Although I was VERY lucky on a $10 bonus to get up to $230 over that at times
LUCKYSHEL: I am not bitter but I did not know I was breaking any rules
Gary: You were lucky indeed. It is upsetting but no, you did not break any rules
LUCKYSHEL: I just hope that someone who signed up thru your affiliate is as lucky
LUCKYSHEL: I let you go thanks
Gary: There will always be lucky people, just as there are always skillful people
Gary: Thank you too for chatting with us
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6 Responses to “$10 Lucky club
slots online casino no deposit bonus
1. ajusting Says:
February 21st, 2009
CODE WORKED NICE CASINO AND WORKS FOR THE USA!
2. rusty Says:
February 21st, 2009
GOOD coupon…Just NO luck 4 me….lol
3. MissTina Says:
February 22nd, 2009
code worked Great for me (usa) and I played on the $10 free for hours and hours. I was thinking I was going to never lose it all.
GOOD LUCK EVERYONE!
4. wilderness Says:
February 22nd, 2009
worked but didnt last but a few minutes!
5. Lettingyouknow Says:
February 23rd, 2009
I too downloaded claim $10 was playing Aztec Millions betting $5 bal was $230 after $5 spin bal went dn to $104 I contacted CS they advised me I made playthru that is why bal went down to $104 Max cashout $100 but due to the fact I did no signup thru Affliate site NO Cashout. Asked Affliate site they would not tell me. It’s a secret? SOOOOO if you find it and if you make playthru you will get $100. Good Luck
6. Casino City is pissed Says:
February 23rd, 2009
Screw you and your pathetic portal full of bonus abusers. I don’t care if you decline my posts. It’s more important for me to know that you know I hate your guts. Loser.
- Show quoted text -
And if you type in Casino City google search this is apparently the CASINO FORUM that had the exclusive for Lucky Club Slots you can see it on their site. But again I digress we here have had many EXCLUSIVES and they are blasted all over the net we as LCB and our Admins would never take such a position of saying that they HATE anyone for taking an Exclusive. How was I 2 know. It was posted on our site here first and then I saw it on several other sites. If you read my chat with Gary CS Lucky Club Slots when he asked where i got the code I said LCB because I saw it here first. I just think the casino should know that there Affliate is behaving badly. It could potentially bring a bad name to a new casino that does not deserve it. And the worst thing is that if people are running over to CASINO CITY FORUM and signing up thru them for the bonus @ Lucky Club Slots they (Affliate CASINO CITY) is getting paid for their bad behavior. I HATE THAT FACT.
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