Author Topic: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet  (Read 588266 times)

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Online kattboots

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1785 on: October 01, 2011, 11:55:42 AM »
If you are able to get the 25free, can you cash out from it?  I got it last week and lost, but then thought I read somewhere that I couldn't have cashed out anyway.  I did cash out $500 last year from a 25free, so that is disappointing if it's changed.
You are right if you are a USA player you can't cash out on the free chip... I wrote and asked them after finding it in the terms and conditions and this was their answer:

"Thank you for contacting us.
You are correct in saying that you can claim it but you will not cash out on it. What is eligible to you is the 125% match bonus that you can withdraw if you have won anything from it after meeting your wagering requirements."


Offline Genesys Club James

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1786 on: October 04, 2011, 06:26:31 AM »
Hi all, this is James Matthews from the Genesys Club. I would like to offer some assistance in answering your questions and concerns regarding the 25FREE offer. The 25FREE is in fact an offer we market but we do not send it out to all players. The Marketing team like to do various marketing drives to attract different groups of players. For this reason not all players will be eligible for some of the promotions. If you are listed for such a promotion a personal invite will be sent and your account will be noted. So you should add us to your safe senders list to be able to receive our many offers sent direct to you via email and update your mobile number on your account as we also send sms communication with offers from time to time.  If you have received this offer previously there is a good chance you may or may not receive it a second time. You may cashout on the 25FREE provided you have met the wagering requirement. If that has been taken care of the maximum you may withdraw is $100.

We do offer marketing across the board to all players, depositing and non-depositing which was evident this past week where an offer of 100% match including 20 free spins was made to all players via our Facebook fan page. We currently have a Mystery lottery promotion which is also open to all players where prizes can be won daily. If you want to know more you are welcome to view our Genesys Club fan page on Facebook. In regards to the poor service this has been addressed and corrected. Apologies for that Allyson. I would like to extend an offer through to you if you would like to send in an email to support@wizbet.com and mark it for attention: James Matthews. I will receive and attend to your email and I am sure I will be able to leave you with a smile.

The Genesys Club and itís casinos ensures without fail that all our Players receive their withdrawals. Unfortunately we are unable to accept new US registrations but all existing USA Players are guaranteed to receive their payouts either by regular post, courier post or wire payment. If you would like to know more please review the banking pages at any of the casinos. We pride ourselves on fast and efficient payouts to all players around the world. If you have made a withdrawal at Genesys Club you certainly will receive your winnings.

If you view our latest theme at Grand Eagle Casino, you will have noticed that we have embraced the USA and all of its Players with some exciting promotions and themes based on popular American culture. Why not check out The Big Score and read about another fantastic USA promotion at www.grandeaglecasino.com .

I trust this may answer some of your questions but if you have any more please feel free to send us an email or contact me directly by sending an email marked attention: James Matthews.

Have a great day and we hope to see you all soon.

Online chocolateman

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1787 on: October 04, 2011, 09:16:32 AM »
@genchat To be honest. Genesys has came in and ruined this group of casinos. I used to be a $500 a week depositor. I no longer do so because of 'ZERO' Freebies. A friend of mines deposited "1" times. And gets freebies nearly every week. Not only that...Current promos sucks! The CS has went down hill. They used to be very friendly and helpful. But now they are arrogant. The game payout was poor in the beginning. Now its even worse. Sorry but teaming with Genesys was a big mistake. 
Shalam!

Offline smilinsunny

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1788 on: October 04, 2011, 01:24:50 PM »
wow! I'll let u know what happens!

Online kattboots

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1789 on: October 04, 2011, 01:26:22 PM »
If you are able to get the 25free, can you cash out from it?  I got it last week and lost, but then thought I read somewhere that I couldn't have cashed out anyway.  I did cash out $500 last year from a 25free, so that is disappointing if it's changed.
You are right if you are a USA player you can't cash out on the free chip... I wrote and asked them after finding it in the terms and conditions and this was their answer:

"Thank you for contacting us.
You are correct in saying that you can claim it but you will not cash out on it. What is eligible to you is the 125% match bonus that you can withdraw if you have won anything from it after meeting your wagering requirements."



I have gotten new information regarding the cashing of free chips from Genesys. What is in the T&C and also was told to me in the quoted email in this message applies to only NEW players from the US. EXISTING players can use and cash out on free chips like the 25FREE chips that have been going around lately. This information came from James Matthews of Genesys (see his post above).

katt

Offline smilinsunny

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1790 on: October 04, 2011, 10:35:28 PM »
so far nada

Offline smilinsunny

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1791 on: October 04, 2011, 11:14:38 PM »
my accounts were reopened, but the "smile" i was promised has yet to appear. oh, yeah, and the email informing me of that was  signed by none other than DEAN! my oh so pleasant chat rep from earlier post!

Offline TAAADAAA

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1792 on: October 07, 2011, 02:15:04 PM »
i received 50free today at eagle

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Offline allgood2010

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1793 on: October 07, 2011, 03:13:18 PM »
25FREE at Lucky Creek.  Thanks Taaa I wouldn't have checked my email if I hadn't seen this.  Good luck!

Offline ofilia garcia

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1794 on: October 07, 2011, 06:13:40 PM »
50free at mandarin for me:) GL to all who get it!!

Offline smilinsunny

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1795 on: October 08, 2011, 03:05:33 AM »
i did finally get a bonus from James Matthews! $25 and 25 free spins! thank you, James. But i guess im still not eligible for any of the 25 or 50 free action. Whats a playa gotta do?

Offline freyer

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1796 on: October 08, 2011, 04:09:42 AM »
I got 25FREE at Mandarin Palace. Thanks for the heads up. I wouldn't have looked. This site is the best!
Faith sees the invisible, feels the intangible and achieves the impossible.

Offline TAAADAAA

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1797 on: October 08, 2011, 06:31:06 PM »
I had 50FREE from both grand eagle and wizbet, but only could redeem at grand eagle, while at wizbet, it said I claimed max numbers of times.

Offline TAAADAAA

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1798 on: October 08, 2011, 06:39:01 PM »
contacted chat and Ed gave it to me, woohoo

Offline TAAADAAA

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #1799 on: October 14, 2011, 03:58:57 PM »
received an email for $50 free at Treasure mile today, check your email

 

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