Hi all, this is James Matthews from the Genesys Club. I would like to offer some assistance in answering your questions and concerns regarding the 25FREE offer. The 25FREE is in fact an offer we market but we do not send it out to all players. The Marketing team like to do various marketing drives to attract different groups of players. For this reason not all players will be eligible for some of the promotions. If you are listed for such a promotion a personal invite will be sent and your account will be noted. So you should add us to your safe senders list to be able to receive our many offers sent direct to you via email and update your mobile
number on your account as we also send sms communication with offers from time to time. If you have received this offer previously there is a good chance you may or may not receive it a second time. You may cashout on the 25FREE provided you have met the wagering requirement. If that has been taken care of the maximum you may withdraw is $100.
We do offer marketing across the board to all players, depositing and non-depositing which was evident this past week where an offer of 100% match including 20 free spins
was made to all players via our Facebook
fan page. We currently have a Mystery lottery
promotion which is also open to all players where prizes can be won daily. If you want to know more you are welcome to view our Genesys Club fan page on Facebook. In regards to the poor service this has been addressed and corrected. Apologies for that Allyson. I would like to extend an offer through to you if you would like to send in an email to firstname.lastname@example.org
and mark it for attention: James Matthews. I will receive and attend to your email and I am sure I will be able to leave you with a smile.
The Genesys Club and itís casinos ensures without fail that all our Players receive their withdrawals. Unfortunately we are unable to accept new US registrations but all existing USA Players are guaranteed to receive their payouts either by regular post, courier post or wire payment. If you would like to know more please review the banking pages at any of the casinos. We pride ourselves on fast and efficient payouts to all players around the world. If you have made a withdrawal at Genesys Club you certainly will receive your winnings.
If you view our latest theme at Grand Eagle Casino
, you will have noticed that we have embraced the USA and all of its Players with some exciting promotions and themes based on popular American culture. Why not check out The Big Score and read about another fantastic USA promotion at www.grandeaglecasino.com
I trust this may answer some of your questions but if you have any more please feel free to send us an email or contact me directly by sending an email marked attention: James Matthews.
Have a great day and we hope to see you all soon.