keep your winnings?

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You are now chatting with Serge
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Serge: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I will be assisting you, how could I be of service...
Me: Hi Serge
Me: was told within 1 a 2 hours my bonus would be added
Me: still waiting
Me: anything I need to do?
Me: xxxxxxxxxxxxx
Serge: can I have your account number please
Serge: One moment please while we look into the matter for you.
Me: k thanks
Serge: Done
Serge: Is there anything further I can assist you with?
Me: and the 50?
Me: from
freeplaySerge: Kindly note that, as stated in the terms and conditions of the free play, the amount that you win at the end of the hour determines the amount up to which your initial deposit will receive a 100% bonus.
Me: yeah I know but got message you won 50 at end of freeplay
Me: you get win from freeplay + you get to keep the 100% bonus
Serge: how much did you deposited?
Me: 20
Me: minimum deposit of 20 to keep your winings
Serge: and you received your 100% match bonus on your first deposit
Me: yes
Serge: Your Free Play winnings will determine the value of the 100% Welcome Bonus you receive, up to a maximum of $/£/€200. For example: Winnings of $/£/€150 would entitle you to a 100% match bonus up to $/£/€150, whereas winnings of $/£/€300 would entitle you to the maximum 100% match bonus up to $/£/€200.
Me: aaargh
Serge: Is there anything further I can assist you with?
Me: this isnt correct
Me: why did I get message you won 50 deposit 20 to claim
Me: the deal is you get the freeplay bonus
Me: and you get the 100% bonus
Serge: did you read terms and conditions before play or deposit?
Me: yes
Me: and we talked about it
Me: Ill post this on latestcasinobonuses
Serge: one moment please
Serge: please see the link of the terms and conditions
Serge:
http://www.playerspalacecasino.com/en/terms-of-useMe: so the message you won 50 deposit 20 to claim?
Me: whats that all about
Serge: the message said minimum 20, you should deposit 50 or 100
Me: and somewhere it said you also get the normal 100% on your deposit
Me: no it said you won 50 claim your deposit by making a minimum deposit of 20
Serge: Kindly note that Your Free Play winnings will determine the value of the 100% Welcome Bonus you receive, up to a maximum of $/£/€200. For example: Winnings of $/£/€150 would entitle you to a 100% match bonus up to $/£/€150, whereas winnings of $/£/€300 would entitle you to the maximum 100% match bonus up to $/£/€200.
Me: ok Ill make sure to post this..
Me: ripoffs
Me: bye
Serge: You are welcome . Please feel free to contact us anytime, as we are available 24/7. Good Bye.
Me: You have $/£/€2000 to win in the casino: any amount that you win over and above the $/£/€2000 is considered winnings and is yours to keep - up to a maximum of $/£/€100. In order to transfer these winnings from the bonus account you will have to make a minimum purchase of $/£/20 and made at least 100 bets. These winning then must have the wagering requirements played through before you can cashout. Players originating from Russia, Denmark, Israel,
Greece and the UK these players have to wager their bonus 50 (fifty) times in order to withdraw.
Me: on latestcasinobuses.com site
Serge: Kindly note that Your Free Play winnings will determine the value of the 100% Welcome Bonus you receive, up to a maximum of $/£/€200. For example: Winnings of $/£/€150 would entitle you to a 100% match bonus up to $/£/€150, whereas winnings of $/£/€300 would entitle you to the maximum 100% match bonus up to $/£/€200.
Serge: Kindly note that, as stated in the terms and conditions of the free play, the amount that you win at the end of the hour determines the amount up to which your initial deposit will receive a 100% bonus.