Hi guys...I'm not talking about any casinos inparticular since they pretty much all seem to do it, but just what is live chat for? Seems 90% of the times they can never answer your questions or solve your problems. What really irritates me is when I ask a SIMPLE question, like what documents do you accept as proof of address....that is a very simple question and anyone working should easily be able to tell you...but instead they tell YOU to look it up on their website and are even kind enough to paste the link! I mean really...if I wanted to go through all the WORK it takes to look up the site, browse it and find what I'm looking for I wouldn't have asked someone who WORKS there! Thats kinda like walking into walk-mart and asking an associate where the toy deptartment is and have them tell you where you can find a store map!!! I'm amazed at how half these reps even have a job. Where can I apply to find a job where I get to tell customers to look stuff up themselves or tell people to send in emails cause I don't have an answer for you....or even better I can just simply ignore or hang up on people....lol
Please just do your job...isn't that what they pay you for?
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