Becky:
I am in New Jersey - at first they told me that it takes 3 weeks to process withdrawals for U.S. players because of the new legislation.  When I asked "what legislation?" I suddenly lost the online chat person (coincidence?) I don't think so.  I waited the 3 weeks and called them.  They said that they have no control over the withdrawals, that is done by the financial department.  I asked to speak to someone in the financial department and they would not allow me to do so.  Every time I go to the live chat or call I get the same old story - it takes three weeks and I have no idea when your time is coming.  All I could get out of a girl named Jennifer is that I will receive an email when they process my withdrawal.
To be honest with you, I think they know that there is nothing we can do to legally get our winnings because the U.S. Government has banned online gambling.  It would be like trying to sue a drug dealer who ripped you off.  I am afraid we are at their mercy and it makes me very very mad.  They don't mind taking our money, knowing full well that if we win they will never have to pay us.  The fact that you have waited so long makes me realize that I should not expect my money any time soon either.

I have been thinking about a couple of things.  First, asking them if they would be willing to transfer my winnings into another casino (where I know they pay their winners) but I am quite sure that the answer would be no.  I have also been thinking about asking them to reverse my withdrawal and put the winnings back into my account.  Once there, I could print a copy of the page showing my balance and see if that holds any water legally, but I also doubt that.  My final option is to find out where they are and ask them if I fly to their location if I can pick up my winnings.  I would love to hear the answer to that question.

Best of luck to you and we need to notify each other if we get any satisfaction at all so that we can work together against these bandits.

Bye for now
Greg