I am registered with your link but I not have the free spins why?
username kiretta70

i have a question was it a free £10, cos when i registered at victor chandler yesterday and opened boom brothers it said my balance was £10

so is that the actual free spins, it said my balance at the top was 0.00 and my promo balance was 0.00 even though i was playing with that £10, i didnt understand

Hi LuckyRJ and Armage.....dont no where you from, but this Promotion is only for Members from UK and Ireland.....
4. This offer is only available to residents of the UK and Ireland.
5. This offer is NOT open to existing members of Victor Chandler.
6. This offer is only available until the 30/11/11.
Terms and Condition from them

mfg

oh, then i dont now what happend, iam from Germany ;-) i can only tell you what i have found on there Page.

sorry

but what about 15 spins?

well i havent had them, i keep trying it every few hours, still no 15 free spins, maybe that free £10 was the spins, i really dont know seeming Luckynn isnt replying

ok everyone

Important INFO:

this is the chat i had with support


 19:23:16 : Robert: hi there

 19:23:18 : Anita - Contact Centre: Hello Robert, you're speaking to Anita how may I help?

 19:23:25 : Robert: please could you claify something for me please

 19:23:40 : Robert: clarify*

 19:23:47 : Anita - Contact Centre: Of course :-)

 19:23:51 : Robert: i registered the other day

 19:23:54 : Robert: from this link

 19:23:56 : Robert: http://www.latestcasinobonuses.com/onlinecasinobonusforum/exclusive-no-deposit-casino-bonuses/exclusive-15-free-spins-at-victor-chandler-casino-no-usa/msg189418/?topicseen#quickreply

 19:23:57 : Anita - Contact Centre: OK...

 19:24:00 : Robert: and

 19:24:05 : Robert: not got the 15 free spins

 19:24:28 : Robert: username is LuckyRJ

 19:25:22 : Anita - Contact Centre: Robert I am just looking into that for you, one moment please.

 19:25:28 : Robert: ok thanks

 19:25:36 : Robert: a lot is asking the same on the forum too

 19:30:55 : Robert: hello

 19:31:32 : Anita - Contact Centre: Sorry about that, I have just been speaking to my TeamLeader as this is not the first query we have had with this

 19:31:52 : Anita - Contact Centre: sorry to have kept you waiting

 19:32:17 : Robert: np

 19:32:32 : Robert:

 19:32:52 : Anita - Contact Centre: Thanks for being patient...

 19:32:57 : Robert: its ok

 19:33:03 : Robert: so when will i get the free spins

 19:34:37 : Anita - Contact Centre: Right...I think I understand it all now! lol

 19:34:43 : Robert: lol ok

 19:35:12 : Anita - Contact Centre: You get the £10 bonus immediately whenyou join and you can access this by clicking and opening the named games

 19:36:32 : Anita - Contact Centre: the free spins are only credited within 2 working days of joining, and also can be accessed when you play on the specific games

 19:36:44 : Robert: ahh ok

 19:36:50 : Anita - Contact Centre: Does that clarify thing for you?

 19:36:54 : Robert: so i will still get the free spins too

 19:37:02 : Robert: i did get that free £10

 19:37:02 : Anita - Contact Centre: Or are there any more questions I can help with

 19:37:17 : Anita - Contact Centre: Oh yes, for joining via that site

 19:37:31 : Anita - Contact Centre: Those who join directly via the website don't get that :-(

 19:37:42 : Robert: ok i see

 19:37:43 : Robert:

 19:37:47 : Robert: thanks for the help

 19:37:52 : Robert: i will keep logging in every hour

 19:37:58 : Robert: to see if i get the spins

 19:38:00 : Anita - Contact Centre: You're welcome, thank you.

 19:38:02 : Robert: can you try force them

 19:38:17 : Anita - Contact Centre: You could see your free spins by tomorrow! :-)

 19:38:23 : Robert: ok thanks

 19:38:31 : Robert: i will post this on the forum

 19:38:40 : Robert: so it stops more coming asking for questions

 19:38:42 : Anita - Contact Centre: I cannot force them and the department which credits them is not here now

 19:38:49 : Robert: ok np

 19:39:07 : Anita - Contact Centre: Tomorrow, perhaps, or Sunday, but definitely Monday

 19:39:14 : Robert: ok

 19:39:16 : Robert: thanks

 19:39:17 : Robert: byeeee

 19:39:27 : Anita - Contact Centre: Bye!

 19:39:32 : Anita - Contact Centre: Enjoy!

i hope this helps

LuckyRJ

Quote

i really dont know seeming Luckynn isnt replying 

He is not replying because we were told by support that bonus will be credited 48 working hours after signing up.

It right there in the original post and in my post that followed.

So your patience is appreciated.

Admin

ok,

im still waiting been 48 hours now still nothing

talking to support again now

 13:53:24 : Juliette - Contact Centre: Sorry to have kept you, apparently there has been a technical problem and they haven't been uploaded yet to qualifying accounts, we had not been told this

we will just have to wait

gl all

LuckyRJ