this is the chat i had with support
19:23:16 : Robert: hi there
19:23:18 : Anita - Contact Centre: Hello Robert, you're speaking to Anita how may I help?
19:23:25 : Robert: please could you claify something for me please
19:23:40 : Robert: clarify*
19:23:47 : Anita - Contact Centre: Of course :-)
19:23:51 : Robert: i registered the other day
19:23:54 : Robert: from this link
19:23:56 : Robert: http://www.latestcasinobonuses.com/onlinecasinobonusforum/exclusive-no-deposit-casino-bonuses/exclusive-15-free-spins-at-victor-chandler-casino-no-usa/msg189418/?topicseen#quickreply
19:23:57 : Anita - Contact Centre: OK...
19:24:00 : Robert: and
19:24:05 : Robert: not got the 15 free spins
19:24:28 : Robert: username is LuckyRJ
19:25:22 : Anita - Contact Centre: Robert I am just looking into that for you, one moment please.
19:25:28 : Robert: ok thanks
19:25:36 : Robert: a lot is asking the same on the forum too
19:30:55 : Robert: hello
19:31:32 : Anita - Contact Centre: Sorry about that, I have just been speaking to my TeamLeader as this is not the first query we have had with this
19:31:52 : Anita - Contact Centre: sorry to have kept you waiting
19:32:17 : Robert: np
19:32:32 : Robert:
19:32:52 : Anita - Contact Centre: Thanks for being patient...
19:32:57 : Robert: its ok
19:33:03 : Robert: so when will i get the free spins
19:34:37 : Anita - Contact Centre: Right...I think I understand it all now! lol
19:34:43 : Robert: lol ok
19:35:12 : Anita - Contact Centre: You get the £10 bonus immediately whenyou join and you can access this by clicking and opening the named games
19:36:32 : Anita - Contact Centre: the free spins are only credited within 2 working days of joining, and also can be accessed when you play on the specific games
19:36:44 : Robert: ahh ok
19:36:50 : Anita - Contact Centre: Does that clarify thing for you?
19:36:54 : Robert: so i will still get the free spins too
19:37:02 : Robert: i did get that free £10
19:37:02 : Anita - Contact Centre: Or are there any more questions I can help with
19:37:17 : Anita - Contact Centre: Oh yes, for joining via that site
19:37:31 : Anita - Contact Centre: Those who join directly via the website don't get that :-(
19:37:42 : Robert: ok i see
19:37:43 : Robert:
19:37:47 : Robert: thanks for the help
19:37:52 : Robert: i will keep logging in every hour
19:37:58 : Robert: to see if i get the spins
19:38:00 : Anita - Contact Centre: You're welcome, thank you.
19:38:02 : Robert: can you try force them
19:38:17 : Anita - Contact Centre: You could see your free spins by tomorrow! :-)
19:38:23 : Robert: ok thanks
19:38:31 : Robert: i will post this on the forum
19:38:40 : Robert: so it stops more coming asking for questions
19:38:42 : Anita - Contact Centre: I cannot force them and the department which credits them is not here now
19:38:49 : Robert: ok np
19:39:07 : Anita - Contact Centre: Tomorrow, perhaps, or Sunday, but definitely Monday
19:39:14 : Robert: ok
19:39:16 : Robert: thanks
19:39:17 : Robert: byeeee
19:39:27 : Anita - Contact Centre: Bye!
19:39:32 : Anita - Contact Centre: Enjoy!
i hope this helps