Here's live help's response to exactly the above concerns...
To their credit, it seems support was ready to help & comp the other 25 (yes, I was stupid & impatient & didn't wait for the exclusive), but Rival's stupid "multiple Rivals/etc" rule reared its ugly head again.
***For the record I do NOT have multiple accounts at ANY Rival site (impossible, hello?!) tho' my roomies may have signed up at different ones. We keep a list to make absolutely certain that we DON'T dupe sites, plus Rival's software prevents accidents, which I like.***
Ironically, I just came back from re-loading my card to make a depo, signed on & saw the exclusive & here we are again. I didn't blame the casino because it's said to be Rival's rule & because the rep' fixed the problem promptly last week.
Now I'm less certain & I'll not give ANY Rival $$ until I have something in print clearly stating this has been fixed.
Good luck all, & hope ya'll didn't run into the same old thing. Again.
rubyblue
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 27seconds. An operator will be with you shortly.
You are now chatting with 'Sammy'
Sammy: Welcome to Tropica Casino Live Support. How may I assist you?
Ruby: Hi. I'm wondering if you can help me with a 35ND bonus through LCB forum, minus your initial 10ND...they said contact you to accomplish this
Ruby: Or did I mess up & lose it?
Sammy: May I have your Login name and email address please?
Ruby: user name rebersol, email
coyotescat67@yahoo.comSammy: I'm sorry but the system does not allow a freebie due to multiple accounts reported at Rival Powered Based Casinos for your household
Ruby: K, I've already been thru this with your rep...it's an automatic response & it's not correct. That's how I got the 10 you see
Ruby: But if necessary I'll complain to him. Again
Sammy: please do as i do not see any comment of him or any change in your account
Ruby: I can't believe Rival does this... so many of us love these games it's nuts to bar based on multiple Rival sites. Sheesh
Ruby: Sammy, he had to intervene in the first place, right?
Ruby: But ok...I'll post this & let LCB members know this is still going on & hasn't been addressed. Job security I guess, right?
Sammy: correct yes
Sammy: please contact them
Ruby: Ironically I was going to make my first Rival depo but seems like a bad idea... I could get locked out for liking the site. lol
Sammy: i don't think that would be possible
Sammy: but please contact them so they can look into it
Ruby: Apparently it IS possible...I was quoted this same nonsense a few days ago. No worries, I'll kick it to him & depo at a NON Rival site. Their loss
Sammy: i'm sorry to hear that
Ruby: Thanks for your time, tho & maybe Rival will fix their knee-jerk mistake
Ruby: Have a great day!
Sammy: You are very welcome.
Sammy: Have a nice night.
Sammy: Thank you for using Live Support. Should you have any future questions, please contact us again.
Ruby: Thanks, Sammy
Sammy: You are very welcome.
Sammy: bye
