This is what happened to me:
You are now chatting with 'Rachael'
Rachael: Welcome to Lotus
Rachael: How can I assist you today?
Rachael: David, how can I help you for today?
DrJugz: hi there - I just signed up and am trying to use LCBs bonus sign up code and it isn't working. Will you please assist me? Thanks so much.
Rachael: Please confirm the code that you are trying to claim
Rachael: One moment please
Rachael: David, I have reviewed your account and you do not qualify for this offer at this time
DrJugz: why not?
Rachael: I can offer you a match on your first deposit made at our casino
DrJugz: I just signed up
DrJugz: why don't I QUALIFY?
Rachael: Our free offers are by invite only
DrJugz: that's not true
Rachael: If you qualified for the offer, I would have credited you the free spins
Rachael: David, once you make a minimum deposit with us, we will review your deposit for a bonus offer
The name I chose when signing up for the casino when they ask you to choose a specific username so they can identity you is: JuggaGrooves