Thanks!

lipstick_xoxos, I am pleased to hear kind words from you. I already read that you are a fan of Party Night Slots and Archipelago! I am sure that you will find much more excellent games at YouSpades! All of you!

A warm welcome to you Julia.  So glad to have you here.

blue

My casino ID is Booo73. I registered the same morning the LCB Exclusive was posted and claimed the correct code. The bonus is showing under the Bonus tab, and it tells me to go to the Coupons tab and Activate it. I go to the Coupons tab which is blank, so I type in the code again. I get a pop-up saying I already Activated the bonus. I have been going back and forth with your support with no progress and now I haven't even had a response at all since October 10th when they said they would start an investigation. Now, since this has taken so long, the max cashout of $235 which I should be entitled to since I did everything the same day it was released, has been greatly reduced. I am hoping that you might be able to do something to help me get this straightened out as far as getting the bonus in my account and claiming the higher max cashout should I be able to complete playthrough. Thanks for any help you can give me.

CHEERS

Hi Julia

I am confused and livechat is not so live... and no phone number to call and ask either but maybe you can help me?

I have 'won' $55 in the weekly freeroll and played a few hands on videopoker. My 'real balance' shows $50 (lost a little) but .... BEFORE I started playing my full $55 showed as 'real money' . Now I have $33 showing as real money and $17 showing as bonus?

So am I supposed to just withdraw it and make a 'new' deposit to play or will every hand that I play and 'win' go back to bonus instead of real balance?

Not sure if I'm allowed to ask you but dont know who else to ask since livechat is not live and like I said.. no phone number to call and ask.

Please advise.  thank you!!

username xiaoxinli

Hello mapluche,

I would kindly recommend you to send your query directly to support@youspades.com, but please be more precious in describing your problem.
Our friendly Customer Support will do their best to provide you with timely feedback!

Cheers,
Julia

I won in saturday slot tournament. How can i claim my 1 prize?
username: pulse13