My casino ID is Booo73. I registered the same morning the LCB Exclusive was posted and claimed the correct code. The bonus is showing under the Bonus tab, and it tells me to go to the Coupons tab and Activate it. I go to the Coupons tab which is blank, so I type in the code again. I get a pop-up saying I already Activated the bonus. I have been going back and forth with your support with no progress and now I haven't even had a response at all since October 10th when they said they would start an investigation. Now, since this has taken so long, the max cashout of $235 which I should be entitled to since I did everything the same day it was released, has been greatly reduced. I am hoping that you might be able to do something to help me get this straightened out as far as getting the bonus in my account and claiming the higher max cashout should I be able to complete playthrough. Thanks for any help you can give me.