Hi,

Regarding the docs: if they say that something missing, then you will need to send it.

Regarding MB: there is no option to request a withdrawal by MB, even in the system.  Can you use wire, neteller or check?

Best regards,
Daniel

Thanks a lot! I will check this out.

Hi Daniel,

I am a long time player at Win Palace and I was quite disappointed this weekend.  It was my birthday Sunday and I asked live chat for a free chip.  They told me they couldn't give me one.  I mentioned that I have deposited thousands of dollars with your casino and it seemed odd that they wouldn't do it.  The operator told me to hold and came back with a $10 chip.  Now mind you, I appreciate every freebie your casino has given me and I appreciated the $10. 

My grievance was regarding the email I received today - a birthday bonus of 300% or such.  I wrote the person back and told them I was disappointed and have since removed Win Palace from my computer and they have lost a loyal player.  It may not be alot of money to some, but $500 plus per month deposited is alot to me.  It seemed like a slap in the face.  I'm not asking for anything free, I just wanted to let you know.

(Jackpot Capital gave me $50 and I haven't deposited there in over a year, Bovada nee Bodog gave me $250 and have not deposited in over a year.)

Have a good week.

Nina

Daniel I sent you a pm regarding my comps issue.
But, I would like you to clarify how the group determines whether a player can receive deposit bonuses.

It appears, based on my experience and the experiences of others; that once you win and request a withdrawal, you are banned from claiming any deposit bonuses. Regardless of whether you remain a loyal depositor.

Is this true and if so, why are these terms not posted on the casinos websites?

Thanks

Got it Daniel - thanks for your help

WinPalace

Username: Ironlung11


Daniel,

I received a withdrawal wire transfer approval early on the 23rd.  Since the funds haven't popped in yet, I went on Live Chat to get an update.  The agent then informed me that a check was sent in the mail instead, taking 10 more business days.  He said they chose this option because it would be "quicker".  I never authorized nor was informed of this ridiculous change.  Please look into it for me.

Thanks,

Kev

Hi,

I'll check that out.

Btw, i think you can request higher amounts.

Best regards,
Daniel

Such a strange thing! I found that GC is one of the most serious casinos for RTP and payments. On the other side it's very annoying to cash out a max 500 for week! It's a never ending story!!!
I'll post another really good run.