Author Topic: On Probation - Cleos VIP Room  (Read 4015 times)

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Offline jewelnurse

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Re: On Probation - Cleos VIP Room
« Reply #60 on: November 19, 2014, 08:38:00 PM »
So if you meet playthru most can cash out is $250.??

Offline leedigi

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Re: On Probation - Cleos VIP Room
« Reply #61 on: November 20, 2014, 04:36:55 AM »
helpers i didnt deposit i did read my statement  a saw alot of little fees it was a comment

Online Cleosviproom

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Re: On Probation - Cleos VIP Room
« Reply #62 on: November 20, 2014, 08:59:24 AM »
So if you meet playthru most can cash out is $250.??

Hi Jewelnurse: If you complete the playthrough and you have not yet reached 250 USD, then you will be able to continue playing until you reach that amount. Then you will have to cash out.

With regards to leedigi's complaints on fees: this is NOT a fee that we charge. This depends solely on the customer's bank. We work with several payment processors in order to process credit card transactions, and some of them may be considered "foreign" by the bank. Which means that, if your bank charges a fee for foreign made transactions, then you will be charged such fee whenever your transaction goes through such processor. Still, if a customer claims that they have been charged fees by their bank due to some transactions made at Cleos, we always look to compensate them with a free bonus that is equal or exceeds the total amount of the fees generated by their bank. We are not able to "refund" the fees because they are not charges we made, but the bank.

Online rferry5

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Re: On Probation - Cleos VIP Room
« Reply #63 on: November 20, 2014, 09:23:17 AM »
rferry5 i have been reading alot of bad stuff about cleos how they give a hard when you want to cash ou t still angry about uptown aces they are the ones who gives us the free spins and i made the playthru but they wont send me my winnings thsy say due to free spins and chips c has supplied and thier spins they give out rarely do i make playthru still just not fair rosemarie

Offline masskat

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Re: On Probation - Cleos VIP Room
« Reply #64 on: November 24, 2014, 02:17:19 PM »
So if you meet playthru most can cash out is $250.??

no- I cashed out for 1500 a few weeks ago on a maybe $ 100 deposit

Offline masskat

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Re: On Probation - Cleos VIP Room
« Reply #65 on: November 24, 2014, 02:20:12 PM »
So if you meet playthru most can cash out is $250.??

Hi Jewelnurse: If you complete the playthrough and you have not yet reached 250 USD, then you will be able to continue playing until you reach that amount. Then you will have to cash out.

With regards to leedigi's complaints on fees: this is NOT a fee that we charge. This depends solely on the customer's bank. We work with several payment processors in order to process credit card transactions, and some of them may be considered "foreign" by the bank. Which means that, if your bank charges a fee for foreign made transactions, then you will be charged such fee whenever your transaction goes through such processor. Still, if a customer claims that they have been charged fees by their bank due to some transactions made at Cleos, we always look to compensate them with a free bonus that is equal or exceeds the total amount of the fees generated by their bank. We are not able to "refund" the fees because they are not charges we made, but the bank.
So if you meet playthru most can cash out is $250.??

Hi Jewelnurse: If you complete the playthrough and you have not yet reached 250 USD, then you will be able to continue playing until you reach that amount. Then you will have to cash out.

With regards to leedigi's complaints on fees: this is NOT a fee that we charge. This depends solely on the customer's bank. We work with several payment processors in order to process credit card transactions, and some of them may be considered "foreign" by the bank. Which means that, if your bank charges a fee for foreign made transactions, then you will be charged such fee whenever your transaction goes through such processor. Still, if a customer claims that they have been charged fees by their bank due to some transactions made at Cleos, we always look to compensate them with a free bonus that is equal or exceeds the total amount of the fees generated by their bank. We are not able to "refund" the fees because they are not charges we made, but the bank.

I don't know why Cleo's is being singled out on this- I am charged fees for every casino I play at no matter what deposit method I use and no one but Cleo's has offered to pay those fees back..and yes the fees are stupid and I hate them but the majority of casinos (or banks) charge them- or at least the ones I have used for years have.

Online trayber

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Re: On Probation - Cleos VIP Room
« Reply #66 on: December 08, 2014, 01:48:35 PM »
2 weeks ago had a nice win on Cleos. Sent in all docs on 11/24. They requested a couple more so  all was received by 11/26. Now its 12/8 and still waiting. This was my first time playing at Cleos and read some positive reviews and I love their games. Its still within the 5-12 business days they claim but nearing the latter part of it. I really would love to continue playing here in the future if the cashout process is somewhat fast.

Offline leedigi

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Re: On Probation - Cleos VIP Room
« Reply #67 on: December 09, 2014, 05:07:47 AM »
thats the whole problem there to them 5-12day is really 3-4 weeks to us i also lovwe there games amd like playing there but the wait time to cash out and the games they play with you make it very hard to continue too

Offline masskat

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Re: On Probation - Cleos VIP Room
« Reply #68 on: December 15, 2014, 03:59:06 PM »
I received my check 10 days after my docs were approved (8 business days) so be patient- it should happen and honestly I don't think that is an unreasonable amount of time to take..

Offline masskat

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Re: On Probation - Cleos VIP Room
« Reply #69 on: December 15, 2014, 04:01:02 PM »
actually just counted your days leedigi-you are now on day 18 so yeah that is too long..message the rep on here and get him on it

Online trayber

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Re: On Probation - Cleos VIP Room
« Reply #70 on: December 15, 2014, 11:57:03 PM »
actually just counted your days leedigi-you are now on day 18 so yeah that is too long..message the rep on here and get him on it

I think you were referring to me masskat, leedigi was just commenting on the process. I did get in touch with the Cleos rep last week and they were very helpful. I got an email last Thursday that my prize was processed sucessfully and I would be receiving it in 2-7 days but I'm not familiar with the process after that if you get a separate email with tracking or it just shows up since this was my first time.

Offline masskat

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Re: On Probation - Cleos VIP Room
« Reply #71 on: December 17, 2014, 10:44:49 AM »
yes it was you I was referring to trayber..I don't remember getting any emails on my withdrawal but I was sort of doing an experiment which  was to see how long they took without asking them along the way..if my memory serves correctly I think I received a tracking notice that I got the same day I got the check-anyway best of luck- glad this was (almost) resolved for you.

Online trayber

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Re: On Probation - Cleos VIP Room
« Reply #72 on: Today at 10:24:44 AM »
No issues with the first payment. Received just like promised within the 7 days from the congratulations email. Will update after the next max payout is processed. Cleos rep here is very helpful and easy to work with.  :) 

 

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