Author Topic: Play2WinCasino | 21GrandCasino | SupremePlayCasino  (Read 5447 times)

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Offline MortenO

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Re: Play2WinCasino | 21GrandCasino | SupremePlayCasino
« Reply #15 on: June 26, 2013, 10:36:57 AM »
Keep as far away from this internet casino as possible. It has taken me almost 5 month now, and still I haven't got my money back.
To start with, they seemed really nice and helpful, but there was always some demand you have to meet / submit.
It started even really fine, but after I had actually won some money, and I wanted to cash them out, it was almost impossible. It was funny enough no problem to deposit my money in the first place, and had I just lost all of them, there would never had been a problem, but when I actually won and would withdraw my winnings, they drove me around endlessly. And I could wait several weeks before they called me to explain what happened. And if I was not able to take the call at a random time of their like, i could wait another month before they tried again. I was only told that the call could be within the next month. And if I wasn't able to take it, I would just end up in the back of the line. When I finally got through, they would just tell that they took any winnings back because they do not like people to play on red / black roulette... so now they took my 135 € winnings away...
Keep as far away as possible!!! The casino always wins ...! And if they for once do not, then they just take back your winnings ;O)
What a fantastic system, why didn't I think of that... maybe because it is illegal...?

Offline BestPayPartners

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Re: Play2WinCasino | 21GrandCasino | SupremePlayCasino
« Reply #16 on: June 27, 2013, 10:31:25 AM »
Although the player signed up in March, he made his first deposit and wagered until April the 6th.
2)   In order to request a withdrawal in our casino, as many others, it is necessary to have a withdrawal method available and activated for cash-outs.  The player only activated his Neteller account with us on May 22.
3)   He sent all the documentation and got approved on June the 3rd, so the request of withdrawal could be processed only when the player fulfilled all the requirements.
4)   We have been trying to get in touch with the player, and although he always got back to us and was aware of our attempts to reach him, he only agreed to talk to us by chat or email.
5)   There were two reasons for us to talk to him on the phone, the first one, to verify his account; and the second one to explain him why we would be voiding his 200 Euro in winnings. 
6)   The player has used a very famous roulette method to cheat on the system, and as stated at the casino’s terms and conditions, we do not allow systems, neither bots. 
7)   The player knew he did cheat – as he just stated in the post below - and was avoiding our phone calls and ignoring our mails; he just appeared on chat to put pressure on us to pay the withdrawal, and did not accept any of our explanations.
8)   We did process a refund with all his deposits, the account stills in review for closure. 

Online mavili77

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Re: Play2WinCasino | 21GrandCasino | SupremePlayCasino
« Reply #17 on: Today at 08:02:39 AM »
Dear John,

I am waiting for my winnings of 2430€ for nearly half a year!
On June 29, I requested a withdrawal and send my documents on July 1, which were approved on July 31.

Live support assured me several times they would contact my account manager in order to resolve this, but still nothing happened.

Please help!

 

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