Hey man . Thanks for your direct casino support, I have had my issue resolved. I really don't think I would've gotten my issue resolved had it not been for your support, and this forum.
I, by misfortune, have required direct casino support from a couple different casinos. This forum has eased the burden of handling support issues, not only in a timely manner, the correct resolution has been provided. Thank you Danielq and this Forum.
CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos
- Started by
- daniel.affactive
- Super Hero 1199
- last active 7 years ago
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- Replied by
- freddyvtown
- at Apr 13, 10, 07:11:29 PM
- Jr. Member 98
- last active 1 month ago
-
- Replied by
- freddyvtown
- at Apr 24, 10, 02:48:34 PM
- Jr. Member 98
- last active 1 month ago
Hey Man 8).
Hi, Daniel. Could you look into this, customer support seems to think that I may not be able to withdraw the winnings after I made a deposit.
I was checking on the status of my withdrawal, at first I was told by support that I didn't have to make a deposit (the guy who told me isn't working there anymore). Next, I made a deposit, and claimed a bonus, in order to withdraw my winnings.
I only played $21 + $42 matched = $61 but left the bonus money in there. I just want to make sure that I was going to get my bonus amount from the free chip, and not be under restriction with the "playthrough", since customer support told me that I messed things up by making a deposit.
I have never been told by a casino that I "made a mess" when I made a purchase.
I just want to make sure that I receive the bonus I am entitled to, I will not "make a mess" and not make another deposit, until it has cleared.
Thanks.
Please wait for a site operator to respond.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Win Palace, how may I assist you?
vtownman: Hi.
Casino Support: Hello there
vtownman: i cashed out a few days ago.
vtownman: adrianne has already approved my faxback, but my withdrawl is still pending
Casino Support: Hello Alfredo
vtownman: can you forward this to accounting? i do not want to reverse this amount. The most I can win off of this chip is 150
Casino Support: the withdrawal process takes up to 10 business days
vtownman: so Idon't want to reverse it, since I already am going to max cashout on it
Casino Support: that is why you did not get your funds yet
vtownman: so its going to be reversible for how many more days?
vtownman: I realize it takes some time to process. I didn't expect the money right away, but I do expect to see that the funds get removed from my account, please.
Casino Support: you can decide to cancel the withdrawal request if you want to play with that money
vtownman: no
vtownman: the max cashout on the chip is 150
vtownman: that is why i cashed out 150
vtownman: I cannot win any more, right?
vtownman: since it was 150 free, i can only cashout 150, not more than that.
Casino Support: you used the PALACEWELCOME bonus , right ?
vtownman: i don't know i have to check again.
Casino Support: One moment please.
vtownman: i think it was ***150
vtownman: i used ***150
Casino Support: no, you used PALACEWELCOME
Casino Support: yes but you made that deposit when you still had money for ***150
Casino Support: that means you can only withdraw $150
Casino Support: it will still take up to 10 business days
Casino Support: any withdrawal takes that long, so unfortunately you will have to be patient
Casino Support: the funds are removed from your account
Casino Support: you have a balance of $0.00
Casino Support: is there anything else i can help you with?
vtownman: ok, you removed my account, but I still am going to receive a payout for 150, correct?
vtownman: yes
Casino Support: yes Sir, that is the amount that is pending
vtownman: ok
Casino Support: once it is approved, you will be able to get that amount
vtownman: ok thanks that works for me.
Casino Support: sure, my pleasure
vtownman: i just didnt want to run into problems with the bonus money
Casino Support: what problems?
vtownman: now, i can just deposit and cashout freely without the bonus money being a factor.
vtownman: thanks
Casino Support: you cant make a deposit now
Casino Support: until the withdrawal will be approved
vtownman: i went to the cashier, and the money was not there.
vtownman: its not pending
Casino Support: can you please hold on for a moment? i need to check something
vtownman: ok
vtownman: my faxback is already approved, I was told by adrianne
Casino Support: yes that is correct
Casino Support: but you managed to make a mess with all of the deposits and bonuses you took
vtownman: lol
Casino Support: thats what im trying to figure out since usually if a person makes a deposit and takes a bonus he cannot take out the bonus amount
vtownman: i deposited on a 150 no deposit bonus, (coupon)
vtownman: then i made a purchase for 21 on palace welcome
vtownman: so there were (2) transactions, one free chip
vtownman: and one deposit, with a bonus.
vtownman: i played the deposit and bonus and lost, now I am just going to
vtownman: cashout the free chip
vtownman: perhaps I should just make a phone call, to sort this out, would you prefer we talk in person?
Casino Support: sure
vtownman: ok
Casino Support: 18888359940
Chat session has been terminated by the site operator. -
- Replied by
- daniel.affactive
- at Apr 25, 10, 05:13:25 AM
- Super Hero 1199
- last active 7 years ago
I have never been told by a casino that I "made a mess" when I made a purchase.
Hi Freddyvtown,
Ye, it's funny way of speaking.
Anyway, I've checked and your withdrawal is approved and will be sent during the next few days.
During that time, you can play only on funds you have in your account, but you cannot make a deposit while having a pending withdrawal. I assume that's what the CS meant.
Congratulations on your winnings.
Daniel -
- Replied by
- Cat50
- at May 04, 10, 10:06:48 AM
- Superstar Member 6579
- last active 2 hours ago
well my username is rockinrobin i recently deposited over 300 dollars at winpalace even though i have deposited since i downloaded the casino no rtg even acknowledged my birthday april 3rd 2010 a lot of rivals sent me either well wishes or free chips and some even both.i was dissapointed to say the least but i continue to be a loyal customer what gives ? i noticed a lot of players got birthday freebies why not me? did you all forget? :'(
-
- Replied by
- daniel.affactive
- at May 04, 10, 10:24:10 AM
- Super Hero 1199
- last active 7 years ago
-
- Replied by
- spazz03
- at May 04, 10, 03:05:20 PM
- Sr. Member 391
- last active 7 years ago
danial i wrote you a personal message after my birthday and never recieved a reply i tried to get a hold of mayflower to see about a birthday bonus was on on hold forever and i have also tried to deposit many times and was on hold for 30 minutes i like some of your support people and others are just flat rude. i have taken your casino off of my computer and would like my account closed at mayflower my name is angela dilley thank you
-
- Replied by
- Bonnie Green
- at May 15, 10, 08:55:47 PM
- Jr. Member 66
- last active 4 years ago
Hi Daniel...question on my withdrawal. I just withdrew two separate withdrawals of $3,000 each (love the slots!). Will I receive $3000 in ten days and then wait another 10 days for the next? Thanks!
Also...just wanted to let everyone know what a fabulous casino you have....a couple weeks ago I actually received a gift basket (fruit and chocolates ) from you!
Thanks,
BonBon -
- Replied by
- daniel.affactive
- at May 16, 10, 05:05:04 AM
- Super Hero 1199
- last active 7 years ago
Hi Bonbon,
First of all congratulations on your wining and thank you for the complements.
Since i work in the marketing program and not directly in Winpalace, i think if you contact Winpalace finance, within few min you'll get more precise info.
In any case, I already requested them to look in to it.
I do know that after the withdawal sent, the exceeding amount goes back to your balance and you need to make a following request.
Kind regards and again, congratulation.
Daniel -
- Replied by
- Bonnie Green
- at May 16, 10, 06:54:59 PM
- Jr. Member 66
- last active 4 years ago
Thanks Daniel...how do I contact the finance department? I played some more and hit another random for almost $6K! I have almost $11K and I am wondering how it will be paid out. I went on live chat, but she said she is not finance. She said I will get "up to" $3,000 each ten business days depending on player class, and she doesn't know that information. I'm just wondering what exactly I will get and when ...so excited!!
Thanks again! -
- Replied by
- daniel.affactive
- at May 17, 10, 03:23:15 AM
- Super Hero 1199
- last active 7 years ago
-
- Replied by
- dixiesace
- at May 17, 10, 12:21:32 PM
- Full Member 209
- last active 6 years ago
Hi Daniel (or someone from LCB) I get so tired of downloading a casino from LCB going to claim an offer that CLEARLY shows the offer on LCB's list of All Casino's to have Rep (I know its hard for them to prob keep up and know all the different offers out there) you are chatting tell you there is no such offer, don't know what I am talking about, yadada....I am wanting to deposit 1st time with MAYFLOWER, the rep I talked to said there was no 450% exclusive only 400%...I see on the all casino list there IS an exclusive to LCB'ers for 450%??? Can someone check on this for me? thanks =)
-
- Replied by
- daniel.affactive
- at May 17, 10, 12:27:15 PM
- Super Hero 1199
- last active 7 years ago
Dixiesace,
I think you're right: It's 400% bonus and not 450%.
I'll recheck.
Kind regards,
Daniel -
- Replied by
- zuga
- at May 17, 10, 03:57:58 PM
- Admin 8354
- last active 6 hours ago
450% is/was an exclusive sign up bonus. CODE : 450slots .It was arranged back in November 09. We were never notifed this bonus is not valid anymore.
400% sign up bonus is their "regular" bonus.
If Daniel can confirm its no longer valid, we will update our review accordingly.
Zuga -
- Replied by
- daniel.affactive
- at May 17, 10, 04:11:43 PM
- Super Hero 1199
- last active 7 years ago
-
- Replied by
- daniel.affactive
- at May 18, 10, 02:49:30 AM
- Super Hero 1199
- last active 7 years ago
Hi
I apologize, I wasn't clear in the email Zuga mentions and created a misunderstanding.
The 450% bonus was arranged only for Winpalace, and not for Mayflowercasino.
Sorry for that, I'll check what i can do.
Kind regards,
Daniel -
- Replied by
- bull
- at May 18, 10, 07:31:59 AM
- Full Member 194
- last active 5 years ago
Wow--congrats! What do you typically bet? Did you win on a .01/line or did you wager .05/line or more? Thanks, and again, congrats!
Thanks Daniel...how do I contact the finance department? I played some more and hit another random for almost $6K! I have almost $11K and I am wondering how it will be paid out. I went on live chat, but she said she is not finance. She said I will get "up to" $3,000 each ten business days depending on player class, and she doesn't know that information. I'm just wondering what exactly I will get and when ...so excited!!
Thanks again!
-
- Replied by
- dixiesace
- at Aug 16, 10, 08:42:58 AM
- Full Member 209
- last active 6 years ago
Hello Daniel? You have helped me a few times in the past w/WinPalace Questions & hoping you can help me again. I just had a question, that I have now asked 2 days to three (i guess different customer support reps) MY QUESTION: Can a customer who has a pending withdrawel from WinPalace play JUST the Freeroll Slots Tournaments? I see so many different casino rules/do's/dont's, I just want to be on the safe side to not "void" my winnings because of doing something not allowed. After asking this question once again this morning and having bit of wait, decided to just come here:
Please wait for a site operator to respond.
You are now chatting with 'Casino Support'
Casino Support: Welcome to Win Palace, how may I assist you?
you: Hello - I have a pending withdrawel from winpalace, am I allowed to play the freeroll slots tourneys while its pending or not? Just wantin to make sure if allowed.
Casino Support: May I have your username?
you: lillysmimi
Casino Support: Your withdrawal is already in process, so you can play on the $50 left in your account
(just a note here - I was never even asking about that??)
you: I thought it said the $50 would be removed from my account once withdrawel is in process stage?
you: that was my bonus when I deposited? I thought that is removed from my account ?
Casino Support: what was your request to withdraw? I can't see it here, was it $1,500 or 1550?
you: It was 1500
Casino Support: I'm not sure why it would be removed, I don't see why it would
you: because that was my bonus from the 200% coupon code I used maybe? and I have a red question mark on my BONUS section where the $50 us showing now on my account and when I click on it, it says once withdrawel is approved all bonus money will be removed from account, SO, Im thinking I should not touch that =) But, my question actually was: while I have a pending withdrawel with WinPalance are customers allowed to play the: FREEROLL SLOTS TOURNAMENTS OR NOT? I just want to make sure
Casino Support: give me a minute I will check to make sure
you: yes please do, i appreciate that =)
Jordan: just a second, my manager is on the phone
you: ok that is fine, thank you =)
Jordan: sorry for the delay, I should be getting a response soon
you: that is ok =)
you: I would rather have the wait than to not abide by rules, so I need to know this information =)
Jordan: It is always nice to hear something like that from a player.
Jordan: ok, thank you for waiting, you're good to go, the $50 is playable, and right now if you go over $100, you'll be able to withdraw again
you: and I am really asking this question....again....am I allowed to play the freeroll slots tournaments while I have a pending withdrawel?
you: just the FREEROLL tourneys? -
- Replied by
- daniel.affactive
- at Aug 16, 10, 08:51:40 AM
- Super Hero 1199
- last active 7 years ago
Hi Dixiesace,
Hope you're doing well.
2 things: First, the bonus coupon amount is deducted automatically from your withdrawal. For example you received $100 bonus, won and now you request cash out for $1500, the $100 coupon will be deducted from the cash out amount.
Regarding your question about the free rolls- I think you can, but let me verify that.
Kind regards,
Daniel -
- Replied by
- dixiesace
- at Aug 16, 10, 09:27:18 AM
- Full Member 209
- last active 6 years ago
Hello Daniel thank you very much for your prompt responses and I feel like a real "dummy" about the bonus. I guess I still don't have enough experience under my belt to completely understand how the bonuses, playthru requirements, etc all work yet. But still confused, as you say my bonus was $100, but I used the reelin200 (200%) deposit & only deposited $25 so my bonus was only $50? Right? So will playing that $50 currently showing in my bonus section hold-up my current pending withdrawel or not?
-
- Replied by
- daniel.affactive
- at Aug 16, 10, 09:32:06 AM
- Super Hero 1199
- last active 7 years ago
Hi
Yes, I used $100 just as an example for how coupon works. In your case it's the $50 you mentioned.
Kind regards,
Daniel -
- Replied by
- daniel.affactive
- at Aug 16, 10, 12:39:32 PM
- Super Hero 1199
- last active 7 years ago
Hi Dixiesaece,
I've checked and there are no restrictions for free tournaments with a pending withdrawal.
Have fun!
Daniel -
- Replied by
- bonusroundplease
- at Sep 08, 10, 04:02:06 PM
- Super Hero 1103
- last active 5 years ago
Daniel, Sorry to bother you with this question. I made a withdrawal of 1000 on August 26th. My documents were approved. On September 1st I had 500 sitting in my quicktender account and 500 was back in my casino account. I contacted support and they said they can split it up depending on a player's class. I know I have made 5 or 6 deposits. My other 500 withdrawal is still pending since September 1st. I know it says it can take up to 10 days but I assumed since when you guys split up my first withdrawal and it took 5 days I assumed this would take about the same time. I emailed finance early yesterday and have heard nothing. I am keep checking my quicktender account every hour to see if the money is there. I want to deposit again but can't until I get my withdrawal. I guess I am just asking how much longer do you think it will be? Username cnolley. Thanks and sorry for the LONG message.
-
- Replied by
- daniel.affactive
- at Sep 09, 10, 09:13:52 AM
- Super Hero 1199
- last active 7 years ago
Hi bonusroundplease,
Contacted them today and was told that you were already paid. I don't know what method you use, but besides wiretransfer that might take a bit, the rest should've already reached your account.
Enjoy your winnings!
Daniel -
- Replied by
- bonusroundplease
- at Sep 09, 10, 09:19:39 AM
- Super Hero 1103
- last active 5 years ago
OMG!!! Thank you Danielq! I checked this morning and it was not there yet! I just checked again after I got your reply and BOOM....I'm in the MONEY!!!! Thank you so so so so much!!!!! You are so appreciated!!!
-
- Replied by
- daniel.affactive
- at Sep 09, 10, 09:21:05 AM
- Super Hero 1199
- last active 7 years ago
-
- Replied by
- bonusroundplease
- at Sep 09, 10, 09:23:32 AM
- Super Hero 1103
- last active 5 years ago
I did get an email this morning or late last night saying please allow until the 15th for the withdrawal to be processed. So this is GOOD GOOD news to me! Thank you Win Palace and you of course!
-
- Replied by
- TAAADAAA
- at Sep 14, 10, 12:46:02 AM
- Superstar Member 5873
- last active 1 year ago
I just have a question,
why winpalace/casino titan hide the playthru progress check box from their customers?
casino titan had this option before winpalace took over it, now it's all gone. It's so much esier for us, just to click on cshier and check our plythru in there, instead of contacting live support everytime. -
- Replied by
- tracylh18
- at Sep 16, 10, 04:07:04 AM
- Jr. Member 61
- last active 7 years ago
how do you guys win so much???? I mean, really??!!! I cant even win back the amount i wagered for one spin, and after several deposits had been made ( i was thinking that it might have just been my timing or maybe my luck that for that day or maybe the bonus i claimed)....my winnings from winpalace never exceeded $100. The only time it exceeded it was when i claimed the deposit bonus + my deposit.....and i'm serious.....After several deposits and several quick and unsuccessful outcomes, i have finally gave up on depositting at winpalace casino....i'm really butt hurt that i didn't even get close to my playthrough requirements, not even one time out of the many times i depositted...i really really want to know how you guys do it; u guys r so good at winning so much money....especially from this specific casino??? What's really the secret to it??
-
- Replied by
- bonusroundplease
- at Sep 16, 10, 07:30:43 AM
- Super Hero 1103
- last active 5 years ago
Tracy...I don't know the secret because if I did I would be cashing out at EVERY casino I play at. I was just lucky at Winpalace when I won the 1000.00. Then I won and cash outed 600.00 Monday. I just wish it didn't take 5-10 days to process withdrawals. I hope they change that in the future if you have already made withdrawals that they go faster. So far...I'm loving Winpalace.
-
- Replied by
- tracylh18
- at Sep 25, 10, 05:25:26 AM
- Jr. Member 61
- last active 7 years ago
well, lucky you...i guess....i just wish i was as lucky as you..... ....its nice to know that some people wins at Winpalace casino....that casino is just not for me i guess....keep up the winnings gal......gl to you...
-
- Replied by
- Cat50
- at Oct 06, 10, 03:29:35 AM
- Superstar Member 6579
- last active 2 hours ago
agreed as fae as winpalace is concerned i have deposited (once over 300)and never cashed out.I also wish they would stop emailing me saying ive won $80 then when i try to claim it,no go .I get a daily email from them saying HI YOUVE WON lol ya right >:( >:(
-
- Replied by
- daniel.affactive
- at Oct 23, 10, 08:24:45 AM
- Super Hero 1199
- last active 7 years ago
I just have a question,
why winpalace/casino titan hide the playthru progress check box from their customers?
casino titan had this option before winpalace took over it, now it's all gone. It's so much esier for us, just to click on cshier and check our plythru in there, instead of contacting live support everytime.
Hi,
a bit late reply :-)
CasinoTitan has shows the wagering data in the cashier, same is SlotsJungle.com. Winpalace- i agree. Will be open.
Thanks for the comment.
Daniel -
- Replied by
- bonusroundplease
- at Oct 25, 10, 12:31:28 PM
- Super Hero 1103
- last active 5 years ago
If it is not too much trouble I would like to know why the reels have started to take 15 seconds to stop? I have encountered this problem with my last three deposits. I contacted support and was told to put it on "TURBO SPIN". I did this and it still took the same amount of time but I had no control over the stop button that I like to push. So there advice did not make the reels spin faster.
I have deposited twice since that incident and it happened again. I made my last deposit on Friday but the reels were spinning slow again so I didn't even want to play. Other members have said you do not win when the reels are doing this and I agree. I logged off and tried again with the same result. Finally, last night I logged in again for the second time that night to play my Friday deposit and the reels were still doing the 15 second thing. I finally gave up and just played my money because I did deposit it and wanted to play. I hope this gets fixed because there is no entertainment when the machines function this way......it is just boring.
Thanks,
A Winpalace fan,
cnolley -
- Replied by
- daniel.affactive
- at Oct 25, 10, 12:35:27 PM
- Super Hero 1199
- last active 7 years ago
-
- Replied by
- regkilla
- at Nov 26, 10, 11:48:54 AM
- Jr. Member 72
- last active 8 days ago
I am having a really hard time getting my docs verified I have submitted all my financial info several times to finance dept at slots jungle including faxback form. I have also asked for assitance with none given. does anyone have any suggestions. I would appreciate any help.
-
- Replied by
- TAAADAAA
- at Jan 11, 11, 05:35:23 AM
- Superstar Member 5873
- last active 1 year ago
I had bad experience with Top game about a year or more ago and I stopped playing with topgame since. I won with Mayflower and got paid, but I was bonus ineligible right after. Thanks Mayflower, you stand out from the rest of other topgame casinos ( casino states and 50 states casino voided my winning, said that I'm bonus abuse).
I just saw you, Daniel, under mayflower nd thead, so I thought I'll give it a try again if you can help to give me the bonus with Mayflower.
thanks -
- Replied by
- daniel.affactive
- at Jan 14, 11, 10:28:00 AM
- Super Hero 1199
- last active 7 years ago
Hi Taaadaaa,
Yes, of course you can use it.
I have to say that regarding the deposit bonus ban that you mentioned, it's not something i can interfere with, since it's casino management decision, so if the situation remained the same, you will have to contact them.
Have Fun!
Daniel -
- Replied by
- TAAADAAA
- at Jan 20, 11, 03:35:43 PM
- Superstar Member 5873
- last active 1 year ago
I withdrew $1160 from Winpalace and I got paid yesterday for only $500, the rest of the money was put back into my account. I contacted support and they said the finance team will pay in installments. I don't like it, but I had to tag along and really, I do not want to wait for another 10 business days to get another $500 and then another 10 business days to get $160. Can you help please?
username is taaadaaahhh.
thanks -
- Replied by
- daniel.affactive
- at Feb 01, 11, 02:08:56 AM
- Super Hero 1199
- last active 7 years ago
-
- Replied by
- BIGLEAN
- at Feb 04, 11, 03:09:02 PM
- Super Hero 1458
- last active 4 years ago
mrssleepy deposits at winpalace 3 x 21.00, 1x 22.00, 2x25.00, 2x21.00, 3x21.00, ,, 1x50.00 puts me way over the 500.00 for the 50.00 bonus chip and can it be put in winpalace account not slots jungle
Maybe you meant to say puts you over $250.00 because what you put down is $290.00 for deposits. Just bringing it to your attention incase it is a mistake...
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