CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

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  • Hi,

    I'll check with your finance if they have received your email and they will answer you.

    Regarding making a deposit: this is a common term and was there from the start.

    Regards,
    Daniel

  • Hi,

    I've checked with GoldenCherry finance and they don't see any emails from you.

    Finance manager sent you an email now. Please forward your questions to him.

    Best regards,
    Daniel

  • Hi,

    I don't understand you.

    It is better just to continue with finance, but If you want me to assist: please explain. I'm sorry, but  I don't understand where the sentence ends and the new starts.

    Thank you,
    Daniel

  • Hi,

    The ID has to be by email. It's best to send all by mail if you can.

    Best regards,
    Daniel

  • Hi, I made two $500 withdrawels at Slots Jungle. One was 12/1 and the other 12/7. Neither one has made it to my bank account. I have received an answer from Johnny in finance on 12/14  and was told there is a delay with your bank. Are all payments being held up or is this just happening to me?

    Slots Jungle
    lita47

  • Hi,

    There were few wires that were sent out, but haven't reached the destination.

    We've already contacted our bank and they are running an investigation.

    It will be solved within few days.

    My apologies,
    Daniel

  • So is there still a problem now or was the issue only with a specific group/date of wires? I am noticing my pending withdrawal is not moving along as it normally does.
    this is a really bad time to delay payments when people need money due to christmas.
    So Daniel is the processor having issues with all wires or wires within a certain date range?

  • Hi,

    We had an issue with a group of wires that were sent in specific period of time. We are running an investigation with our bank, but meanwhile we re-sent the payements.

    In general, everything is the same. You have requested yours on Thursday, so it was probably sent yesterday, Monday, or will be sent today.

    Best regards,
    Daniel

  • Dan, please check on this.
    I had a withdrawal approved on Dec 15. its a wire transfer and it usually hits my bank 2 days after approval. it is now a week. something is off. my emails to finance have had no response.
    thx for your help, cosmod

  • dan , forgot to put casino, its win palace, thx cosmod

  • Hi,

    I'll Check if it bounced back.

    Best regards,
    Daniel

  • Hi,

    I've checked. Your wire bounced back and was recent last night.

    Best regards,
    Daniel

  • Hi Dan. My withdrawal was approved 12/8 but no wire received. Live chat tells me I have to contact finance because there is "a delay with processing all withdrawals". So far, finance hasn't responded to my 3 emails to them.

    I understand occasional payment problems to US players but why not respond to emails?

    Sending you a private message with user info. Anything you can do to help would be greatly appreciated.

  • daniel,im really hoping you can answer some questions ,i am a very frequent player at SlotsJungle,i have made enough deposits to know that ,im not imagimeing this......ok,it happens everytime,never fail,as soon as i have reached my playthrough requirements,machine gets soooo cold im amazed my laptop dont have ice cycles hangin from it,i mean ill be on a game and its real hot,or steady,but BAM,soon as ive met playthrough requirements,its like within 5 minutes im lost all my winnings(re:a withdrewable balance) some times i can tell without even havin to look that i have met playthrough cause like wicked magic im at aZERO balance and depositing again.Whats up with that??Do you know,cause i know somethings up i just dont know what,and im not sayin they are cheaters,but well I.D.K what to think.

  • worriedhello,if anyone eles is using a secure wifi,like my connection is a Virgin Mobile MiniFi,does you IP adress change? like at slots jungle i have a Unionpay card after i deposit.i always copy the page.sometimes i use my visa checkcard,sometimes i use a greendot prepay debit,i know that is not the cause of my IP addresss changing.1. when im in my livingroom its always the same,my extra bedroom is my office where i have my 4 in one copy machine,the IP address SOMETIMES is different.My concern is i remember reading somewhere ,one of our members was being given a hard time,trying to withdraw her winnings,due to the fact they said her IP adresss was different and they ,even with her faxback ect. in order,said they could not release her winnings cause they could not prove she was who they had on file. WOW grinI hope this makes sence to any of my fellow LCB brothers&sisters causethats the best i can explain it,and i say brothers&sisters cause i feel we are a group of people who enjoy this 1 thing we have in common,that our blood family members just dont get it.  wink We love what we love!! Rite! idea
  • Hi,

    Responded by mail.

    I'll assume your wire bounced and need to be resent.

    I will also check with finance.

    Happy Holidays!
    Daniel

  • Hi Danielg,
              My name is Sokhim. I deposit and play at winpalace. It's sucks how they are not offering any free chips for  depositing customers, especially during the giving season, Christmas. If you can, can you check into for me. Your help is very appreciated. acct name: mskhimmysiv.


  • Hi Dan. My withdrawal was approved 12/8 but no wire received.


    Hi,

    Checked. Your wire has bounced back and was resent 4 days ago. Should be in your account the moment your bank is open.

    Best regards,
    Daniel
  • HI Taylor,

    Regarding the first one: the payout of the machine is some %. and it goes up and down around it. The machine doesn't know that you've met wagering requirements or not.....

    Regarding the second question: unless you have multiple users on these IP's, which i assume you don't- then you won't have any problems. The problems start when there are many users on same IP and some related issues that might suggest some "fraud" activity.

    Nothing related to you having different IP's there and there.

    Marry Christmas,
    Daniel

  • thanks for clearing thoes up for me,i do appreciate your time.

  • Dan, still have not received my wire transfer from WIN PALACE,is it definitely on it's way.? thx cosmod

  • Hi Cosmod,

    Your wire bounced back and was resent on 22nd.

    Best regards,
    Daniel



  • Hi Dan. My withdrawal was approved 12/8 but no wire received.


    Hi,

    Checked. Your wire has bounced back and was resent 4 days ago. Should be in your account the moment your bank is open.

    Best regards,
    Daniel


    Still no wire sad
  • Hi,

    It was resent on 22. You had weekend and Xmas, so i assume you will see it within 24 hours.

    Please update me when you do

    Best regards,
    Daniel

  • Hi Daniel,

    Please see this thread: https://lcb.org/onlinecasinobonusforum/casinos/winpalace-is-a-scam/

    Thanks.

  • About GoldenCherry.Some frends told me it's a very good casino to play. I just found here it's of the same family of SlotJangle, where I often play .My questions:
    1) as I can see GC it's a Rival, it is?
    2) in case of winning does it pay the same way of SJ? I mean 500 usd every week? I see it has Moneybookers and Neteller for deposit and withdrawal.Am I right?
    3) how long does it take for the first withdrawal at GC?

    Others: SJ, Wp sw RTG /GC Rival/ Titan and Mayflower?????

    Thanks for your attention

    M

  • Hi Melody,


    1. The withdrawals are rather similar between the brands with small differences and the amount varies according to player class.

    2. You can withdraw by wire, Neteller. Not by Moneybookers.

    3. It will take you 2-3 days for FB approval (but you can send before).
    the actual withdrawal will take 7-8 days (business)

    4. Our brands are Winpalace, CasinoTitan and Slotsjungle- RTG's ; and GoldenCherry- Rival. Mayflower is no longer ours and is closed.

    Best regards,
    Daniel

  • Daniel, sorry.I've seen before playing, that it's possible to withdrawal with Moneybookers at GoldenCherry, on the contrary I didn't play.And I sent, with all requested doces, the FB. I was answered it tooks another doc, but I wasn't tell I had to change my withdrawal method (Moneybookers)

    So?

    thank you for kindness.

  • Hi,

    Regarding the docs: if they say that something missing, then you will need to send it.

    Regarding MB: there is no option to request a withdrawal by MB, even in the system.  Can you use wire, neteller or check?

    Best regards,
    Daniel

  • Hi Dan
    I did so: I've sent what requested. But I was writing above that in the FB there's written into withdrawal methods  also Mb, I'm sure (GCcasino).
    On the contrary at SJ there's no this method , but only wire and Net. Pls take a look at the FBs , they're similar , but not the same.
    I think they wrote if isn't possible Mb at GC as they 've done for the missing doc.I think we must have correct infos, cause even the withdrawal method can make the difference.I had Neteller , for istance, but I've closed my account, cause they made a great mass 3 times with my money.


    1)SlotJ FB


    2) GoldenCh


    Thanks for your kind attention


  • Thanks a lot! I will check this out.

  • Hi Melody,

    It's my mistake.

    The form is correct. You can cashout with MB in Golden Cherry.

    My apologies,
    Daniel

  • Hi Daniel,

    I am a long time player at Win Palace and I was quite disappointed this weekend.  It was my birthday Sunday and I asked live chat for a free chip.  They told me they couldn't give me one.  I mentioned that I have deposited thousands of dollars with your casino and it seemed odd that they wouldn't do it.  The operator told me to hold and came back with a $10 chip.  Now mind you, I appreciate every freebie your casino has given me and I appreciated the $10. 

    My grievance was regarding the email I received today - a birthday bonus of 300% or such.  I wrote the person back and told them I was disappointed and have since removed Win Palace from my computer and they have lost a loyal player.  It may not be alot of money to some, but $500 plus per month deposited is alot to me.  It seemed like a slap in the face.  I'm not asking for anything free, I just wanted to let you know.

    (Jackpot Capital gave me $50 and I haven't deposited there in over a year, Bovada nee Bodog gave me $250 and have not deposited in over a year.)

    Have a good week.

    Nina

  • Hi Nina,

    Thank you. I will take a look,
    Daniel.

    P.S. Happy Birthday :-)

  • Daniel I sent you a pm regarding my comps issue.
    But, I would like you to clarify how the group determines whether a player can receive deposit bonuses.

    It appears, based on my experience and the experiences of others; that once you win and request a withdrawal, you are banned from claiming any deposit bonuses. Regardless of whether you remain a loyal depositor.

    Is this true and if so, why are these terms not posted on the casinos websites?

    Thanks

  • Hi,

    No, it's far from that.

    I'll PM you.

    Best regards,
    Daniel

  • Got it Daniel - thanks for your help smiley

  • golden cherry nice casino but the payout rate sucks i never played at a
    casino and it don't pay this casino percentage rate is horrible.it ate up
    60.00 of my play and all it did was paid me 15.00 then it will take that
    and more.your putting in more than the casino giving back i spinned about
    15-16 times before it paid and when did wasnt near what i put in.
    .i agree with  u other about this casino.
    customer service was great! casino sucks  percentage is not 98.5 it is more like 89.9

  • WinPalace

    Username: Ironlung11


    Daniel,

    I received a withdrawal wire transfer approval early on the 23rd.  Since the funds haven't popped in yet, I went on Live Chat to get an update.  The agent then informed me that a check was sent in the mail instead, taking 10 more business days.  He said they chose this option because it would be "quicker".  I never authorized nor was informed of this ridiculous change.  Please look into it for me.

    Thanks,

    Kev

  • Hi Dan
    GC a question: I know I can withdrawal a 500 per week, but I don't know which day Golden Cherry pays out. I won there more than 500. Well, after approval I requested my first"trance" of 500 and get it on 25th of january (wednesday)on my Mb account.Now it's gone one week, 7 days, but my second withdrawal is still on pending and reversal status. Why? Thanks for your attention

  • Hi,

    I'll check that out.

    Btw, i think you can request higher amounts.

    Best regards,
    Daniel

  • Hey Clovers777 - I feel your pain with Golden Cherry, I played  Scary Riches, got the free spins (x4) and won a whopping .18!  I am moving on from them,  I have deposited many times and have NOTHING to show for it. 

  • Such a strange thing! I found that GC is one of the most serious casinos for RTP and payments. On the other side it's very annoying to cash out a max 500 for week! It's a never ending story!!!
    I'll post another really good run.

  • While my deposit bonuses were reinstated at winpalance and casino titan, they were not at slots jungle and no explanation as to why. Seems strange to take away bonuses after a player has made many deposits with no win and then when they finally win, the deposit bonuses are cut off.

    Wonder what their rational is?

  • daniel,  i am in the process of getting my documents approved and hopefully getting a cashout from my 50 cashback.  I am truly AMAZED at the inefficiency that slots jungle can pretend to be operating at with such comfort.  Have you ever brought it to their attention that people expect to be treated at least like freaking morons who could have a slight chance of understanding how the world normally works.  my chat with lily has left me thinking that by the time it is all over i will be telling slots jungle to stick my  500 into their customer service training plan.  on a scale of one to ten ....two so far....go figure

  • Hi Dabidog,

    Thank you.

    If you have time, can you please PM me in few lines with main details.

    Thank you,
    Daniel

  • DanielG-

    Hi. My name is Espey. I am having some major problems with slotsjungle. If you can help. I would appreciate that. I am a newbie on here laugh_out_loud. I tried to mesage you but I do not think it worked. If you can help can you message me?

    Thanks

    Espey

  • Hi,

    Yes, got your PM now. Please PM me all the details.
    Daniel

  • Daniel-

    Thanks for getting back to me. On February 8th I receieved an email from Johnny@slotsjungle. He stated the casino was closing my accout and my depsoits were to be refunded back to my refund source (which is my bank). I waited then ten business days and absolutely nothing. I call customer support and they told em they could not help I had to contact finance despartment. I emailed Johnny and finance at slotsjngle and have not heard anything. I emailed Lily and vip at slots jungle and absolutely nothing.  This is so ridiculous!!! I want my refunds.  My account id at slots jungle is espey0008.


    Thanks

    Espey 

  • daniel,  i appreciate your efforts on this forum.  alot of problems listed on the many posts above concern most depositors at the casinos represented by you.  many times problems are brought up only to disappear through private messages.  can the replies and solutions be brought to light for others to view...so we can be more comfortable with the antics of the casinos???  i am a regular depositor and my trust factor is still not at the level that i wish it was.  thanks as always.

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