I don't have any promotions in my account either, but I thought that was just because I won some money, promos usually seem to disappear if you win anything (for me at least) will I be able to get them back? (account nyssa3)

I was wondering too if direct support rep could do anything about flushing my second withdrawal? I got my first one very quickly, but I have been waiting a week for my second one. I have been into Livechat 3 times about this, to see when I would be paid, and it was only today that I was told I needed to submit ID docs (not unusual in itself, but I already cashed out, so I thought you didn't need them), they said I was sent an email, I guess I was, but ALL email from your casino that I know about has come through, and there was nothing in spam or junk folder so IDK about that. Now I have been sitting in Livechat for 1/2 hour sending emails because my docs haven't arrived Chat told me that after my docs are approved I have to wait ANOTHER 2 - 5 business days for my withdrawal, so there you go, I was wondering if the owner might take pity on me and hasten the process

Hello Carolin, I had a problem playing at your casino last night and wanted to bring it to your attention so to give you the opportunity to make it right Thank you much for looking into this for me Here is the transcript of the conversation I had with livechat last night:

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 29seconds. An operator will be with you shortly.

You are now chatting with 'Ray'

Ray: Welcome to casino Live Chat. How may I help you?

Kim: Hello I was playing slots and I had a balance of $121, then all of a sudden I looked up and had only $63 so I went to cashier to see what was going on then I looked up again and it went to -60cents than it went to 0.00

Kim: Hello Ray

Kim: can you please tell me what is going on

Ray: May I have your Login name and email address please?

Ray: May I ask for which casino this is?

Kim: XXXXXXXXXXXXXXXXXX

Kim: at tradition

Ray: One moment please.

Kim: ok

Ray: Your patience is appreciated.  I will be with you shortly.

Kim: alrighty

Your chat transcript will be sent to XXXXXXXXXXXXXXX at the end of your chat.

Ray: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.

Kim: are you serious

Kim: what is the problem Ray

Kim: Ray

Kim: are you even still with me or am I just getting automatic prompts after a certain amount of time goes n=by

Kim: oops by

Kim: WOW

Kim: I will be posting this to the forums

Ray: Thank you for holding.

Ray: I see that your funds were removed due to the fact that your account was not supposed to receive a  $50 No Deposit- Refer a friend Bonus.
Kim: what

Kim: WOW

Kim: are you serious

Kim: that is just ridiculous

Kim: your casino is losing cool points by the day

Ray: We are sorry.

Kim: is that it

Kim: I was going to deposit right after I got finished playing on that promo. But after this very obvious scam, I will not ever be depositing here

Kim: and I am posting this to every forum I can

Kim: you have a good day Ray

Kim: bye

I don't understand why you think a casino should give you anything if you don't deposit. If they do, great, but they don't have to.
Tradition have a rep here and that is great. Show some respect. It might not be so easy to start a new casino, so give them some time.
I looked in the cashier today and saw some great bonuses. Much better than most of the rivals have, and they seems to pay fast too.
Give them a chance please!!

"She was not surprised to receive this bonus, but she's surprise to see that her bonus has been finally removed..."

This comment was totally unnecessary especially coming from you!

I as the player have no idea how you word your bonuses, when I have received them at other Rival Casinos, they say all kinds of different things for the NDB so I just thought it was put it the account because you wanted to put it there.

I understand that you are new and there may be glitches in the beginning, but that is all you had to say!

Even though I showed some frustration in the chat(because at that time I was) when I made my post to you I was calm and respectful.

That comment made me feel bad as if I am some type of cheat or something and I really didn't appreciate it.

Hi lixis :-) We just created a new program sending no deposit bonuses to all depositors 1 time per week :-P You'll discover this program next week! Can you give me your login? I'd like to have a look in your account right now ;-)

My username at tradition is : Lixis73
Sounds great about the new no deposit bonuses for depositing players...i think you will get more depositing players that way:-)

finally moved from to this section i see tradition rep has already answered. :-)

first thing to say: i find some guys here in this forum, as said above, doesnt show the respect necessary. casinos dont have to give you anything, be glad if they do, if they dont dont be so childish to call them rogue or anything!
if a casino is carefully in throwing around freebies its a good sign imho, maybe think twice ;-).

second, if you complain about the livechat the livechat is always the same on all rivals! ecept sloto which have their own. so youre always talkin to the same guys ;-)

tradition has a very opned and nice rep here. i read her posts on casinomeister and was warmly surprised,first i was bonus banned they solved all my issues without any problems. now they offer fair match bonusses, i even took no freeby there ever, i likes their honest way of running the casino thats what intended me to give them a chance and made some deposits there. i can confirm if you ever have any issue talk to caroline first, if she cant hhelp you out then! come to forums and complain. thats why shes here.

to slotjunkie: what caroline mentioned about you not beeing surprised as you received a refer a friend nd is totally correct. that was also what i was asking myself as i read your complaint at first. if i would see a bonus which i clearly shouldnt have i ask the customer support as i dont want to get disappointed later like you now. most times casinos honour if you act in an honest and open way and better ask twice. yes it was hteir mistake, bu thats no reason why they should pay you out on funds you were not entitled to.  i can imagine your feeling as you nearly made the wr, but hey just a simple livechat before would have cleared all issues thats it ;-9
i hope you dont get me wrong on my opinion but thats how i see it.


casinos are not out there only for freechips, its a nice thing one can take advantage of from time to time. tradition gave you a nd bonus and as youre quite active in this forums and know about freebies etc iam sure you knew before that a refer a friend bonus without having refered a friend is very unusual :-)  in  a way you blindly played it and really can not complain now.


cheers

coxwel