I totally agree with what you said. It is the responsibility of the CUSTOMER Service Rep to make the CUSTOMER feel heard and respected even if what the CUSTOMER is saying is completely wrong. As a business owner I will not be disrespected but I will go out of my way to make my Customers feel that I'm working for them not the other way around.

Hey Zuga,

all Casino Reps are offline, always offline!

We write but they always are non-existent, today and also yesterday.

Boh!

Ok, I admit I'm a newbie of a less than a year at LCB and  I agree it's most productive to be polite. Treating others respectfully even if you might be angry at them will almost always get you better results.

I have question; Is this the area for LCB members to address concerns or ask for resolution of problems that they have playing at a particular casino? I have seen many posts online of what recourse a player has if for example if a casino does not pay. I would be nice if this was a place to find public accountability.

I have had only one instance where a casino would not pay me, and there was a small "gray" area which they obviously exploited to their benefit, but previous to that, the casino group did pay me all they owed so I can't really complain.

that's awesome you would put that up because you guys are the only one that are willing to help us at a time in need of help when we cant get any help or answer from the casino!!! thanks again also you are fast at helping and answering us unlike the casino