VeraJohn Support and Complaints Thread

11,408
views
27
replies
Last post made 6 years ago by leslie van boksel
VeraJohn
  • Started by
  • VeraJohn
  • Sweden Casino Rep 6
  • last active 5 years ago

Readers of this topic also read:

  • Kingmaker Casino Review Welcome Bonus: 100% up to €/$500 + 25 Spins Weekly Reload Bonus: 50% up to €/$700 + 50 Spins Expiration date: Contact casino support for this information. New customers...

    Read
  • BigWin Casino - Winners' Weekly Tournament Promo valid: 08th January 2024 - 14th January 2024. Prize pool: 500 Eur + 150 FS Eligible games: All Slots. - If you don't have an account at the casino...

    Read

    BigWin Casino Tournaments

    3 232
    2 months ago
  • Jackpot Capital , Slotastic & Grande Vegas - Exclusive $400 January Freeroll Tournament For new and existing players – US OK! Available on Desktop only! w/ Microsoft Edge Guaranteed prize pool =...

    Read

Please or register to post or comment.

  • Hi all,

    Vera&John is finally represented here at LCB's awesome forum!

    We'll do our utmost to help you out, answer your questions and make sure that your experience at Vera John is immaculate.

    For 24/7 support you can always send an e-mail to support[at]verajohn.com, call or chat with our live support.

    Good luck and have a great day!

    Kind Regards,

    Nick

  • Hi Nick,

    Great to have you here! Thanks for supporting our wonderful members:)

  • Hi Nick and a warm welcome to the forum.  Glad to have you here for us all.

    blue

  • Welcome Nick

    Looking forward to you opening the danish casino soon again smiley

  • A warm welcome Nick.


    cool  cool Johan  cool  cool

    for DUTCH version LCB click here / Voor nederlandse versie LCB inclusief Nederlandstalig Forum klik deze link


  • Welcome Nick

    Looking forward to you opening the danish casino soon again smiley


    Thank you kazzi!

    I couldn't agree more and I don't think we have to wait that long before our wish is granted...  : grin

  • A warm welcome Nick.


    cool  cool Johan  cool  cool

    for DUTCH version LCB click here / Voor nederlandse versie LCB inclusief Nederlandstalig Forum klik deze link



    Thank you for the warm welcome! It feels great to be here!


  • Hi Nick and a warm welcome to the forum.  Glad to have you here for us all.

    blue


    Thanks blue! The pleasure is mine because without all of you we're nothing.
  • Hey Nick

    Huge SPAM list sorry smiley

    Nice to see danish casino up and running again but....

    How come still no withdraw to skrill since you take deposits from there just fine.

    And is there more to come? 6months to add nemid and thats about it of changes i can see at the website, besides some slots is gone.

    Was really expecting more after 6months waiting for a rebuild for the better and bigger library of games, and its saying you offer hundred of video slots but as of right now its only 25, i know your do on international casino but false advertisement for danish customers.

    Like check http://www.verajohn.dk/slots huge banner click to play "jackpot 6000" which you dont offer website is just a huge mess like before you closed it 6months ago, was often banners for new game releases you dident offer for danish customers.

    And how come none direct link to http://www.verajohn.dk/slots in the top banner you gotta read the text on the bottom and click "banditter" to even get there cause there is 3 slots we are allowed to play but if you dident notice none would ever be wiser.


  • Morning kazzi,

    You have several valid pointers and I'll direct them to the right persons. Having promos for games that are not playable shall not be an issue and is definitely something that must have been overlooked.

    Thanks for the feedback and I'll get back to you on your other questions.

  • Hi again,

    Now I've spoken to all the relevant persons and here's how it is:

    The Danish site wasn't down due to a revamp, the site was down and had a major system overhaul to be compliant with Spillemyndigheden's rules and regulations. Now when that's done, VJ can start to move forward with developing the Danish site.

    Skrill - no problem to withdraw funds to Skrill, just send an e-mail to support and they'll help you. Tech is working on implementing the functionality to withdraw funds "automatically" and that will be in place in a near future.

    The number of games offered has everything to do with the different games suppliers legal rights to offer games on the Danish market. We're confident in saying that we'll be able to launch more games soon.

    Regarding the other issues I can assure you that they have been forwarded and will be taken care of ASAP!  smiley

    I hope that this helped and that we in time will be your preferred choice of casino.

    Have a great one!

  • Thanks nick.

    Will keep a eye on the website, and good to know with the skrill option since thats my prefered way to move money fast and secure.

  • Ok - so yesterday i did my ID and did some deposits and today i did a few more deposits - then i hit this beauty on jack and the beanstalk - *image below*

    And now i try and withdraw and there is still no moneybookers options - and live chat offline until 3pm CET time sad and i tried calling and emailing, no response

    I hope that information about sending an email and they process to skrill works, i hope so, i will just now have to wait 3 more hours - im not very happy that there support is offline basically 16 hours a day and is only available for 8 hours, this is crazy - why do they only have support for 8 hours sad

    Please can you ADD SKRILL TO WITHDRAW OPTIONS - THIS is the only method i use now for depositing and withdrawing

    Thanks

    DreamRJ

  • Anyone?? - and does the rep even still use this forum ??

  • Try messaging the rep direct HERE.  Hopefully a copy will go to their email inbox too.

    blue

  • I got my withdraw now - when the chat came on at 3.15pm CET they did it after a hour of me speaking to them in support.

    Luckily the withdraw was above £50 so i didnt get that £5 fee, that fee is disgusting, there should not be any fees for withdrawing sad

    that is the only bad thing i have to say about this casino, is the fact that support is only 8 hours a day and the £5 fee for withdraws below £50, oh and the fact Skrill isnt in the withdraw options page too sad

    DreamRJ

  • At least you got it which is the main thing.  Well done on the win.


  • At least you got it which is the main thing.  Well done on the win.


    yep true

    thanks for the reply smiley
  • Its the weekend. The rep will be back in the office on Monday.

    I have notified him as well just in case.

  • Hello

    This is aemonmelgert@hotmail,com log in
    Ihave a question,made yesterday 700 euro deposits and the last week almost 1000 euro.
    And i asked for a small free chip wich was rejected?
    wait for response
    thank you

    bye bye

  • Index
    hello everybody
    • closed account
    • Sent to VeraJohn On October 10, 2016, 00:05:00

    Hello

     

    I have a long time account at youre casino and play a lot but now sinds 2 wks my account is closed cause of ip adresses that are from strange locations.

    I am happy with. This but i want 2 open it again but ive been called a few times from vj asking me for my id with me holding it next my face and when i chechek the number later it is a suspicious number from den haag.

    So can we get this worked out from here because i dont trust anything ?

    Hope 2 hear soon 

     

    Th you

     

  • Hello

    Sorry for a bit messy mail but i copy paste it from my earlyer written messages 

     

    Hope 2 hear soon from you and th you

    Bye bye

     

    Aemon melgert

     

    My log details are my mail adres

     

  • Hi aemonmelgert,

    We'll forward your email address to the casino and hope they'll get back to us shortly. 

     

  • aemonmelgert wrote:

    Hello

    Sorry for a bit messy mail but i copy paste it from my earlyer written messages 

     

    Hope 2 hear soon from you and th you

    Bye bye

     

    Aemon melgert

     

    My log details are my mail adress

    Hi Aemon,

    The account was blocked as a security measure due to irregular activity on the account. In order to secure the safety of the account and personal information of the player certain steps were put in place:
    1. Block the account by Vera&John
    2. Phone verification
    3. Face ID
    4. Reopening account with the requirement of the player changing the password
    Vera&John’s office is based on Malta however the NL phone line is linked to a Dutch number in the city of The Hague. The number starts with 070 and ends with 595
    If the last step is to provide a photo with the player holding an ID please be sure to only send it from the registered email address and Vera&John support will make sure to move forward to reopen the account. Note that all information is stored secure and will only be used for the verification purpose of the player.
    As the player has an account with Vera&John we will only be able to resolve it when information is being send to our support team. Unfortunately we are not able to sort this out on this webforum.
    Please do not hesitate to contact our support team at, support@verajohn.com or connect to our live chat and speak to one of our agents directly.

    Best regards,

    Rupert

    Vera&John

     

     

  • I'm a new player

    I made mistake to deposit at verajohn casino and currently I did many times claim but I haven't got any responses.

  • mohankunlal wrote:

    I'm a new player

    I made mistake to deposit at verajohn casino and currently I did many times claim but I haven't got any responses.

    Do you have a problem with payouts? Please provide us with your casino username so that we can contact them to look into it. 

  • i ilike vera and john very much they have a bonus every day consist out of ten coins and a other coinn reward system trough other options on doing things on the site like inviting friends rating games before also rating game rooms alot of chooses between difrent games and quik payouts i like vera and john alot its a very good casino do big up to vera and john !!!!!!

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Sylvanas
Sylvanas Serbia 27 days ago
229

Let's welcome spring with another real cash contest! We've had many new casinos launching and of course - we want to test them all! Choose a casino to test and take part in the March contest for a...
March 2024 $500 REAL CASH Contest: Let's Test Casinos!

Melcb
Melcb 15 days ago
16

Reel Fortune Casino - Exclusive No Deposit Bonus New players only - US OK! Amount: 40 free spins on slotCa$hablanca How to claim the bonus: Players need to sign up through our LINK . once registered...
Reel Fortune Casino Exclusive No Deposit Bonus

MelissaN
MelissaN Serbia 2 months ago
10

Slots777.Casino - Exclusive Free Spins New players only! - NO US 20 free spins on Fruletta How to claim the bonus: Players need to sign up through our LINK , open the game and the free spins will be...
Slots777.Casino Exclusive No Deposit Bonus