Okay, here is my problem and I hope a VRC rep can help! I received the free $50 chip today. I was playing the Vendetta 3D slot. I was betting $1.00 a spin. I had about $38.00 and then I hit the bank bonus. I disarmed the first bomb and it awarded me 2300 coins. Then I disarmed the second bomb and won another 2300 coins. Then the next two bombs i tried to disarm blew up. At the end of the bonus it said I won 2300, 2300, 0, 0 and a total of 4600 coins. When it took me back to the game it said I won 4600 coins but it only credited me with 2300 coins!!!! I didn't notice it until I hit the spin button because it said I won 4600 so I didn't take a screenshot because I didn't see the error until after I hit spin. I hit spin a few times more thinking my balance would adjust but it didn't. I went to my game log and it said I only won $23.00 on that bonus which is so incorrect.
I went to support and here was my chat transcript.
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 20seconds. An operator will be with you shortly.
info: You are now chatting with 'Liz'
Liz: Welcome to Vegas Regal Casino Live Support. How may I assist you?
cnolley: Hey Liz this is cnolley again. we got disconnected
cnolley: the game number was 3306152826
cnolley: I sware I won 4600 coins
cnolley: I won 2300 two times and the total was 4600
cnolley: but it only credited 2300 and that is what shows in the game log which is incorrect
cnolley: i would have screenshot it but i thought it was going to credit me correctly because at the end of the bonus when it brought me back to the game it said 4600 coins won
cnolley: i've never had this happen before
cnolley: On the bonus I was betting 1.00 and I disabled the first and second bomb which was 2300 coins EACH then it gave me two more chances and they blew up. It showed 2300 2300 0 0 which said it equalled 4600
Liz: I will be right with you.
cnolley: okay i appreciate it because this was a major gaming error
Liz: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
cnolley: No problem Liz. I appreciate you I just want this error fixed on my account. I can wait. Thank you!
Liz: The bonus was credited correctly according to the system. For future reference please make a screenshot and we will forward this to management to have it reviewed for you.
cnolley: its hard to make a screen shot when you see 4600 credits and then you hit spin and see it only credited you with half
cnolley: I'm going to email management anyway with my concerns. I am a constant depositor at all rival casinos
so I know what I saw and what happened.
cnolley: Thank you for your time Liz
cnolley: Can I get tech and managements email address
cnolley: This is just too strange and if it happened to me I bet it is happening to others
Liz: You can send it to email@example.com
and put Att Management
cnolley: okay ty
info: Your chat transcript will be sent to xxxxxxxxxxxxx at the end of your chat.
So from what it sounds like is I am out of luck. I know it was only $23.00 but it was still $23.00. So I didn't get a screenshot of it and can't prove it but I feel I am owed the 23 bucks. So I play the same game out trying and trying to get the bonus so I can have proof of what happened because I wanted to see if it did it again. I couldn't get the bonus again so I left the game and went to a 3 reel slot. When I went to the game I noticed I was spinning and winning but my balance NEVER changed!!!! Finally, it said I didn't have enough money for that wager even though it showed a balance. I DID get a screenshot this time. When I left the game it showed I only had a penny left even though the screenshot showed differently.
I think with this screenshot error attached they will see there was a problem gong on and it was a technical glitch. I really hope they will credit my $23.00 bonus to my account because it was not credited correctly.