On the 9th and 10th I deposited 5 times totalling $125 and when I asked this is what they told me?
> To: contender458@live.com
> Subject: Re: cash back (Issue #6443215)
> From: support@tropicacasino.com
> Date: Mon, 18 Oct 2010 12:23:59 -0400
>
> Dear Helena Ragsdale,
>
> Thank-you for your recent chat regarding the 20% cashback.
> Unfortunately the
> bonus was only available for 6 days and and it has expired. There is a
> daily 400% super match bonus for you to use.
>
> Thank you for contacting us. If you have any further questions, please
> don't hesitate to contact us again.
>

Last night I made two $25 deposits at Tropica.  User name jokinsers.  I did not use a bonus, this was MY OWN CASH.
I played and then requested a $60 cashout to my quicktender account, from which I had deposited, then played a little bit more with the remainder in my account, and left the casino with $3.13 in my balance.

This morning I accessed my account and you CANCELLED my $60 withdrawal and left me with only $25 in my account.  What the hell?  You just steal money now???  No explanation?  How can you justify stealing my own cash?  You then topped that off by removing all promotions. 

And I thought Tropica was a safe place to deposit! 

Ive emailed Duwayne, and notified them about this topic.

Zuga

Thank you very much,Duwayne...

We all know how busy you are but you never forget or disappoint our family.

To you, each and every player is equally special and  it truly shows the quality of the business and you represent one of the best qualities of Tropica.

Many thanks to you and Tropica for the great support as always...
Oh and yes, for the never ending freebies... 

Oh my gosh, thanks so much Duwayne, I hope this means I am able to still play at Tropica.  I apologize for being kinda harsh in my post- it was just really bad timing for me losing any money like that.  I could have been more patient.  Tropica has been such fun, and so generous.

Zuga, thank you for notifying Tropica of my post-that really helped speed things up! 

I'll be remembering all of this at Thanksgiving.  I am very thankful for the great resolution!

Tropica used to be one of my top 3 of rival caisnos, but it's changed now.  I've been having long losing streak here, but that is not my complain.  It's hard for me to deposit here again because recently Tropica did not honor the promotion that they promised.  They didn't give me the credit for the "thanks giving offer 1" promotion in which a player deposit and wager at least $100 on Golbler Gold slot to qualify, then they missed giving me the 10% monthly cash back for Nov.  I emailed support asking about it, but it's been couple days past without an answer.

Would you help to sort this out for me please?
username is taaadaaahhh

thanks

Hello,  I really need some help concerning Tropica Casino.   My user name is kebrere and I have deposited 490.00 in the last two days, with no withdrawls.  I deposited 200.00 today, I had a .80 cent balance when I deposited, I was able to get my balance to 600.00, I went to withdrawl 500.00 and it was denied.  Here is my  chat with "Ray". 



Ray: Welcome to Tropica Casino Live Support. How may I assist you?

ME: hello, i just deposited 200.00 and wanted to withdrawl 500.00 and the system is telling me i cannot

Ray: May I have your Login name and email address please?

ME: xxxxxxxx

ME: xxxxxxxx

Ray: One moment please.

Ray: Thank you for holding.

Ray: May I ask if you are aware that you have an active $30 Free Lucky Chips bonus currently that must be completed first before you can request a cash out?

ME: i was not aware of that, how much more do i have to complete the bonus chip, and when i do will i be able to withdrawl my winnings from the 200.00 i deposited

ME: i had a .80 balance when i deposited the 200.00, was the .80 the remainder of the 30.00 bonus chip

RAY: You still have 1850.50 Wagering Remaining in order to have the promotion completed. You can chat us anytime requesting your wagering status.

Ray: When you complete the wagering, a message will appear in the cashier stating that you have met the wagering requirement.

Ray: Please note that you must complete a bonus before you can claim a new promotion or get another bonus on a next deposit. If you deposit on an active bonus, it will be considered as an extra deposit on the active bonus. A promotion is completed when you meet the total wagering requirements attached to the promotion (which you can read in the bonus terms), or by making your playable balance exactly 0.00

Ray: Now the thing is also that the bonus you are playing has a max cash out amount of 30 plus whatever amount you have deposited meaning if you have completed the promotion with a 300 balance you will be only able to cash out 230 and any exceeding amount will void.

ME: are you saying that i cannot withdrawl my winnings on the 200.00 i deposited because of the bonus chip

ME: WHAT

Ray: You will not be able to request a cash out until you have the active promotion marked as completed.

ME: so the max i can cash out is 230.00, is that what you are saying

Ray: If you have enough balance when you have the bonus completed you will be able to cash out 30 max plus the amount you have deposited. If you deposited

Ray: 300 on the bonus and end up with enough you'd be able to cash out 330 and so on.

ME: and i have to wager 1,800 more to complete the bonus chip

Ray: 1850.50 is the total amount you still must wager in order to have the bonus completed.

Ray: To Wager is basically to place a bet on an allowed game if you are using a bonus.

Ray: When you place 10 bets of $0.75 for example then after making those you will have wagered $7.50 more towards the wagering requirement.

Ray: You can contact our live support team at any time for an update on where you are at the wagering requirement.

Ray: If you go to the casino cashier and select the active bonus on the side you will be able to see the status. The status will actively show if the wagering has been met or not.

Ray: Wagering requirement is also called the play through.

Ray: Please remember that this promotion is a slot only promotion, this means playing any other games but slot is restricted and does not count towards the wagering requirements. If restricted games are played, this will result in the voiding of the promotion and the winnings.

Ray: You can read the terms on each bonus by clicking on the promotion name in the cashier before you agree to play a bonus.

ME: can i have the bonus chip voided

ME: and withdrawl my 200.00 deposit

Ray: Unfortunately the system does not allow for the bonus to be removed if not completed. I'm afraid we will not be able to void the bonus from your deposit as you have already played quite a lot since you have deposited.

ME: I know this, but when I deposited the 200.00 there was ONLY a .80 balance

Ray: That is correct but, A promotion is completed when you meet the total wagering requirements attached to the promotion (which you can read in the bonus terms), or by making your playable balance exactly 0.00

ME: I am going to post this chat on some gambling fourms and ask for some help and opinions, I'll be back

Ray: No problem.

Ray: We're sorry, but as no response has been given to us for some time we will need to close this chat session. You may contact us again at any time if any further help is needed.

Chat session has been terminated by the site operator.