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Offline nucleardre

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Re: Treasure Mile, Mandarin Palace, Lucky Creek, Grand Eagle & Wizbet Casino
« Reply #45 on: December 05, 2011, 12:55:32 PM »
Well, i must say that finally Mandarin Palace unlocked my account,although my balance is 0.I've got also a note from the casino manager,i must say that the customer service is very prompt ,although they damaged my budget.
 Dear Iustinian,

We have reviewed your casino account and would like to offer a full explanation to you. Firstly as you are aware when you sign-up and register at any casino in the world you agree to the Terms and Conditions that the casino has in place for all it's Players. The Terms and Conditions are vitally important as they provide details of what the casino offers and assists Players in understanding what they can and can not do, what wagering requirements are in place, banking facilities and most importantly the rules governing the casino.

Iustinian if you refer to our Terms and Conditions point 8.10.10 you would have noticed that the Casino has stipulated a list of countries where Players are not able to make any withdrawal on Free money offers. Romania is a country on that list and it can be viewed by going directly to the following link: http://www.genesysclub.com/en/terms_&_conditions.html

The rule reads as follows: 8.10.10 The following players are not eligible and may not claim any Free Welcome Bonus Offer from our casino (either by invite or via our website). Free Welcome Bonus Offers refers to any offer made by our casino or an affiliate that does not require a deposit (e.g. free cash to play at the casino or free spins). Should such an offer be claimed by any of these players, all winnings resulting from it will be made null and void: •  Romania

When you sign-up you agree to be bound by the Casinos Terms and Conditions and as such you must comply with the rules. As a business these rules are in place for very sound reasons and are not updated as and when we decide to exclude certain Players. Please note it is not the responsibility of the Casino to remind you about our Terms and Conditions and to ensure that you have read through and understand them. It is your responsibility as a Player to read through all the fine print to know exactly what you are signing up for.

Iustinian in your case you accepted a Free money offer from one of our affiliates. Now in regards to the offer there are Terms and Conditions attached to them as well which are linked to our Casinos. When you registered your casino account you had to tick the option to acknowledge accepting the Casino's Terms and Conditions. This is not put there to throw any obstacles in your way but serves as a legal basis to protect both you the Player as well as the Casino.
We can understand that you have won on the Free money offer however you are not eligible to make a withdrawal as you are bound by the Terms and Conditions. Furthermore in point 10 Maximum Withdrawal the rule reads as follows:
Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of £100 applies. To players playing from the United Kingdom, Denmark, and Greece a maximum withdrawal amount of £50 applies.
Only UK players can register with a GBP Currency, contraventions to this will result in a withdrawals being voided and the account in question being closed. All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed.
Where a player has won using their second free money offer/no deposit bonus (i.e. no deposit was made), no withdrawal will be permitted but the player will be able to claim these winnings as 100% deposit match bonuses for a period of 6 months from the date of their original win.

Players playing from Latvia, Bulgaria, Romania and Russia will not be permitted to make a withdrawal where they have won using a free money offer/no deposit bonus (i.e. no deposit was made), but will be permitted to claim these winnings as 100% deposit match bonuses for a period of 6 months from the date of their original win.
A maximum of 1 withdrawal is permitted; where a player has won using a free money offer/no deposit bonus (i.e. no deposit was made).

Players who have previously made deposits and have won using a free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of £100 applies.


Iustinian even if you were not from Romania, the basic Rule would still apply to you which is that the maximum withdrawal on any Free money offer where no deposit is made will be $/€/£100. Remember you have not deposited anything into the casino but rather received a free offer which is bound by very important Terms and Conditions.
Please feel free to visit the casino's Terms and Conditions to review what has been mentioned above. Your Casino account is currently available for you to play, however as you do not qualify for any withdrawal on a Free money offer the winnings have been confiscated by the Finance Team to provide you with a fresh start. You are welcome to make a deposit and receive a Welcome Match Bonus of 100% up to $200 and whatever you win from that you may withdraw the maximum.
Please feel free to contact us again for any questions or queries you may have, and thank you for your understanding in this regard.

Yours sincerely

James Matthews
Mandarin Palace - Senior Host

Offline masskat

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what happened to Anna?

Offline Tinmanfan

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what happened to Anna?

Anna hasn't been around 4 some time now.
OFF 2 C THE WIZARD

Offline g4gayla

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25FREE is working at GenesysClubCasinos...I JUST redeemed it at Lucky Creek...haven't even played it yet cuz' I wanted to hurry up & let everyone know!!!  I just thought I'd give it a go...didn't get the notice from anyone myself!!
On The Other Hand ...

... You Have Different Fingers!!!

Offline hakan1980

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Re: Grand Eagle, Lucky Creek, Mandarin, Treasure Mile and Wizbet
« Reply #49 on: September 17, 2012, 06:36:20 AM »
Dear H.K.,
 
Thank you for returning your verification information.

We have received your verification information and have forwarded it to our Finance Team to process your withdrawal.

If they require anything further they will be in contact with you.

I have also noticed that your preferred method of payment is Neteller, once your withdrawal has been processed, please allow 2 business days for the payment to reflect in your account. Please note that we make payments on Monday and Thursday.

Please contact us should you have any further questions or queries.

Congratulations once again on your winnings!

Best regards

Mandy Curtis

Treasure Mile Support
-----------------------------------------------------------------------------

September 14 gave a withdrawal request
today, 17 September
Monday through Thursday, says the e-mail account in the
Monday would not say Thursday live help (Eva)
deyilmi this injustice?
Why you so extend the
2 days of reflection
this is ridiculous
work at the time the money neteller account
« Last Edit: September 17, 2012, 08:59:30 AM by Zuga »

Online Zuga

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Re: Treasure Mile, Mandarin Palace, Lucky Creek, Grand Eagle & Wizbet Casino
« Reply #50 on: September 17, 2012, 09:01:30 AM »
Hi Hakan,

They said they make payments on Monday and Thursday, so today being a Monday hopefully youll get your cashout.

Zuga
"All it takes for evil to prevail is for good people to do nothing "

Check out our No Deposit Casino and No Deposit Bingo lists.

Online zeebra

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Re: Treasure Mile, Mandarin Palace, Lucky Creek, Grand Eagle & Wizbet Casino
« Reply #51 on: September 21, 2012, 04:21:22 PM »
If you were banned from the casinos for having multiple accounts is there anything that can be done to be allowed back to play at your casinos?

Online gabby

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I need help. :(

I received $75 for my birthday from Treasure Mile.  The terms and conditions in my email state $250 max withdrawal for Silver Members.  I am a Silver member.  They only sent me $100 and support is saying $100 max cashout for a free chip.


Happy Birthday Gabby !!
 

Come on over to The Genesys Club where you’re treated like royalty every single day.

During this special week, we are rewarding you with a $75 Free for you, and only you.

Bonus Code: SILVERB                                                                                                                                            Valid for 5 DAYS (see email delivery date)
 Please take note of Terms and Conditions below

Our casinos are waiting to celebrate with you… Have a super Silver birthday filled with fun, excitement and the chance to win and WIN BIG!

Get playing now and gather those loyalty points at The Genesys Club  – for an online gaming experience that keeps growing with you.

 
 


 With thanks,
The Genesys Club
www.genesysclub.com

 

Terms and Conditions apply. E&OE. Please note: to qualify for your Anniversary, Tier Welcome Bonus or Birthday no deposit bonuses, a player needs to have deposited an amount (or amounts) equivalent to the value of that bonus in the last 3 months before that bonus is due to them. That is, $25 in deposits in the 3 months before your Anniversary and $75 in deposits in the 3 months before your Birthday on the Silver tier, $100 in deposits in the 3 months before your Anniversary and $150 in deposits in the 3 months before your Birthday on the Gold, and so on for Platinum. Maximum Withdrawal: All no deposit bonuses rewarded from The Genesys Club loyalty program carry a maximum cash out of $250 for Silver, $500 for Gold, and $1000 for Platinum tiers respectively. Please note that this refers specifically and exclusively to the  loyalty tier Anniversary and Birthday bonuses. Email Delivery: Please add casino@genesysclub.com to your safe senders list to ensure continued delivery, click here to learn how. No More Mail: You have received this mailer because you, or someone else, have registered this email address with the Genesys Gaming Group. If you no longer wish to receive our email updates and promotional offers, please click here. 
 

Offline Genesys Club James

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Dear Gabby

I hope you are well.

Please accept our apologies for the mistake made by our cashiers. Our normal free bonuses, loyalty points, tournament bonuses and free spins have a maximum cash out amount of $100. Birthday and Anniversary bonuses for Silver tier players have a maximum cash out amount of $250. As you won on a Birthday bonus and you are a Silver Tier player, your are allowed to cash out $250 on this bonus. Please accept our apologies for the mistake made by our cashiers, they were under the impression that the money won was from a free bonus.

Once you brought this to our attention today and I can confirm that the extra $150 was paid to your account this morning. You should receive the balance of your cash out in the next 3 to 5 days.

Once again please accept our sincere apologies for the confusion.

Kind regards

James Matthews
Senior Host – Genesys Club

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Online gabby

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Thank you, James, not only for correcting the error but for your quick reply.

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Offline fitz808

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 hello anna , i would like to know if there is a promo for medals won .   thank you fitz808 .  i just read anna has not been around for  awhile i will try an find the correct person if i dont get a reply .
« Last Edit: April 19, 2013, 05:48:25 PM by fitz808 »

Online gabby

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hello anna , i would like to know if there is a promo for medals won .   thank you fitz808 .  i just read anna has not been around for  awhile i will try an find the correct person if i dont get a reply .

I have been told medals are only to show what an expert player you are.  Nothing for them.

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Online gabby

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I need help again.

Trying to be patient but... my patience is wearing thin.

I just spent about 20 minutes on live chat with Irene and could not get an answer.

I withdrew $100 at Treasure Mile on 4/8....14 days ago.  No payment yet.


Online gabby

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^^ Taken care of.... Thanks Treasure Mile. :)

Offline izi90

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I've made a deposit of 20€ via Neteller at Luckycreek yesterday and was able to clear the bonus and won 700€. I requested my first withdrawal via Neteller there, sent my documents and thats what I received today.

We have received feedback from our Finance Team regarding the verification documents you sent ot and they have requested that you go to your local Police Station with the documents and get a certified copy of both your ID copies and utility bill. We will also require the station number which you has the documents certified.

I mean come on. Is this serious?
Thats for the first time that I get something like that from a Casino. This is like torture.
I really hope that there is a better solution for this.

Greetings

izi90

 

 
 

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