Hi Anna,

I have PM'd you about this in the past but am still having the same problem.

I only deposit using Visa Gift Cards (international) which your casinos advertise. 

I have tried many, many times depositing over the last few months using different cards and they never work.  I gave in and used them, with no problem, at other casinos.

Support said they would contact the finance department and also a manager but I never heard back.

Is there anything you may be able to do?  I'm sure my account will show the gazillion deposit attempts and failures.

Thanks, Anna!

Wow, You're quick Anna!

Thanks for any help you can find for me.

Hello Anna:
Today for Labor Day, Grand Eagle has posted on it's Facebook page that 10 free spins are available 2 any1 who has deposited at Genesys casinos.  The free spins r for the new Mermaid slot.  I went 2 Mandarin Palace & rec'd 'invalid bonus code' after entering 10FSMS, as stated on Facebook.  After speaking at great length w/ Marilyn at live support, she informed I was not eligible, as the code was being granted by the promotions department.  Even after copying & pasting the Facebook posting, which came DIRECT from the Genesys group, she said she could not assist me.  Gotta tell ya, I'm quickly losing faith in this group.

Hello Anna:
Today for Labor Day, Grand Eagle has posted on it's Facebook page that 10 free spins are available 2 any1 who has deposited at Genesys casinos.  The free spins r for the new Mermaid slot.  I went 2 Mandarin Palace & rec'd 'invalid bonus code' after entering 10FSMS, as stated on Facebook.  After speaking at great length w/ Marilyn at live support, she informed I was not eligible, as the code was being granted by the promotions department.  Even after copying & pasting the Facebook posting, which came DIRECT from the Genesys group, she said she could not assist me.  Gotta tell ya, I'm quickly losing faith in this group.

DITTO!!! Their reps will tell you anything and it is NOT cool!

Anna,

Would you please review my chat today with Ronald and Chad?
I did request the chat be sent to my email but it has yet to arrive.

There are 2 options for purchase at your casinos.  CC and UKash.  The others say 'not accepted in your area'.  I have used UKash before.

I bought a $50 UKash voucher and it kept being denied at Mandarin.  I contacted support and Ronald told me to wait 20min and enter an odd amount which I did... no luck.

I then spoke to Chad and he told me to wait 2 hours.   I did and again no luck.

I again contacted support and Chad told me my country didn't take UKash?!?  Every time I contacted support, they reviewed my account but it took 4 hours to tell me the rules have changed and although UKash is advertised for me, I really can't use it. Grrr.

He then went on to tell me to just buy something else on the internet.

If you changed the rules midstream, it would be very beneficial to alert your players.  I now have to contact my credit card company and tell them to cancel the voucher purchase since I can't use it.

Hey guys, is this chick Anna still even around?  You'll note she never did respond 2 my posting.   And Surfer:  WHEN EXACTLY IS YOUR BIRTHDAY so I can send u a personal 'HAPPY BIRTHDAY'?   

oops..made a new post in the wrong thread

Yeah....I realized that after I posted   Oooopps...my bad

On Thursday 1 december 2011 I claimed a bonus in free spins at Mandarin Palace Casino and won 102 euros from them, after i forfeited the bonus money i remained with 1,250 euros in my account,i submitted the withdraw for 1000 in the same day on Thursday, i must say that of course if i was able to forfeit the bonus all the wagering requirements were ok,i played only The Age of Spartans video slot, so after i submitted my ids, my national card of identification,my utility bill,my credit cards copies, i was told by email that i must provide a more recent utility bill, i don't know why because mine it was from this year with the same adress as in my national card id.That's the first excuse from them.Strange,after the 48 hours that you can make the reversal, i was still able to make the reversal for 10 euros,remaining to withdraw 990 euros,but the data changes and the 48 hours running again.Ok , i said, with a positive balance in my account of 15 thousand euros and a withdraw of 990 euros.Today,on sunday 4 december i opened an account with the same group of casino Genesys at Wizbet Casino.I made the account with the same email tantalausibou@live.com but i wasn't able to log in.Second, i went to livechat and said that i have a pendind withdraw for 194134 and it said to me that i have to submit another utility bill more recent , the same excuse.Remember i had a positive balance of more that 15 thousand euros in my account after 7 or 8 hours of playing The Age of Spartans, just at one round i made from free spins like 3000 euros,very hot game at that point just playing on the maximum lines and bets, as the casino can confirm.Third i call in US from my cell phone from Romania at their number 8887936477 and i was told that can't give me my informations i want from my id code withdraw that their finance department are separate entity.Ok i said, i went to their live chat again and i was told that i was not able to withdraw any money from free bonus as i am from Romania ,that wasnot stated in the paragraph from where i claimed the bonus :

 The € / £60 worth free spins ( 40 spins x $1.5 = $60 ) are assigned to video slot: Age of Spartans. $100 max. cashout - To players playing from the United Kingdom, Denmark, Poland and Greece a maximum withdrawal amount of $50 applies.

So i forfeited bonus of 102 euros, and i remained with a balance of 1,250 .nothing about max.cashout or something else. Clearly i had 1,250 euros in my account.Under cash.Then i submitted the withdraw for 1,000 euros.Then on saturday on my pending withdraw i reversed only 10 euros, although i had in my account 15 thousand euros.If i deposited or not that doesn't make sense that i cannot cash in from my free money.What's the point to give free money or free spins if you can't cashout .I can play in free mode if i wanted to without claiming free spins.THIS RULE IS STRANGE AND APPEARED AFTER I SUBMITTED MY WITHDRAWAL.Anyway Mandarin Palace owns me 16 thousands euros.And funny thing my name didn't appear on the list of recent winners although i had a top winning.What's next from them to say that i'm a bonus abuser.I do not believe a single thing that Mandarin Palace Casino will say unless pay fair my winnings.All are lame tactics of delaying the payments or not making at all.I don't spell names but all can read this i believe are casino players and i must say that at least one time in their life claim a free no deposit bonus to play and of course have their own conclusions.Fourth reason to doubt of the honesty of Mandarin Palace why says that my account email or password is invalid and doesn't simply reduce my account to nothing, instead of blocking me out.I really can't understand.