Also care to explain why you have created 5 accounts at LCB and why I shouldnt ban you?

hi anna,
i am very glad to have a rep for the genesys group here.  i used to play with you guys a lot more, but i have gone back to playing at other places due to the inconsistency and lack of appreciation from your group.  however, i have found that some of the support reps or hosts are very helpful and really will go out of their way to help.  i mainly play at lucky creek, but i do have an account at all of your casinos.  please pass along to your management that james was very professional and i really appreciate him taking the time to listen to my complaints and concerns last week.  he really needs to be acknowledged for his sincerity and profesionalism.  freddy is truly an asset as well and has probably been the greatest help to me.  he really went above and beyond during my last withdrawal.  thank you for coming to lcb!

Hi Matthew32811!

Thank you so much for your post. I will surely pass on the nice comments to both James and Freddy! I'm sorry to hear about the lack of inconsistency and lack of appreciation you experienced. If there is anything in particular you would like to point out or you would like me to help you with just PM me with the details. Every day is room for improvement and we are doing our best! That's why I appreciate posts like these as it makes us aware of both good points and points we need to improve on.

Thanks again!

Anna

Hi,Anna.

First I would like to thank you for the great support you have been giving to our members.

We, gamblers often talk about many great importance and expectation in casinos and most of them are usually it's fast and prompt pay out, super exciting match bonuses with throwing handsome amount of freebies and the list can goes on and on...
I find myself quiet stubborn in that aspect since my first choice of great casino has always been it's support before anything else and when I do find one, I seem to stick with the one and only...
I have been a faithful,loyal player at Fortune Lounge group for the last two years and one of the main reasons is their great email/chat support...they have been staying as the best casino for me that was until I met Tony at Genesys group.
Once I tried Betonsoft Games, I was hooked not only because of it's variety choices in games but games themselves are quiet addictive that keeps you playing.
So I started playing at 4 of the group and decided to try out the last one, Wizbet Casino
However I seemed to having an issue with depositing at the moment so I contacted live support and later found out that casino's financial department was having some sort of problem that's where Tony came to rescue me.
How respectable and kind he was from the beginning of my inquiry til the end of our chat even after the chat he came back and made sure everything was dandy...made me feel to believe that I was his first priority and the most important member....that's how I have found myself a new place to play.
Just like LCB...members come and go but they always come back not only because of the clear crystal values of information that we have here but it's the members who have been building the place together as a extraordinary place of our own and I truly believe that even one single person who represents the casino will be able to bring out the greater qualities of growing success and the best players who will stay as loyal for a long time...
I thank you,Anna and Tony for the great support and sending you my appreciation.

usemywallet was my only deposit option at your casino group, but now usemywallet is not available anymore.  Wondering if you can ask them to enable my credit card deposit option, I had a prepaid visa netspend that I already had on file with the casinos.  My email login is xxx, oh I have to send you in pm,  
I contacted live support about it two days ago, he said he would submit the request, but I have not heard anything since.

thanks

tn the first they gave me freebies so i deposited in return,but it all changed when i actualy won $250 on a freebie,they would take my money not give me the deposit bonuses they were sending me,calling me dirty names,and even after depositing several times they called me names that would get me kicked off your site,then they lied to me about not using the same personel as grand prive though gary sailor answered all of these live supports listed here plus the ones at grand prive and they said if i dident like it go to h--- and even after reading the transcripts about what this person would call me-i mean f---words mof------- word and stuff like that the the manager would not apologise to me and even sent me an email saying support can call me whatever they like though they would ban me if i called him the same back-i lost 100% match deposits free spins after asking this person first if i was eligible by phone and email than making the deposit,boy it got creepy there so i started playing winaday and never had that problem again-thanks-my account at all genesy clubs= yobaboy20@gmail.com

tn the first they gave me freebies so i deposited in return,but it all changed when i actualy won $250 on a freebie,they would take my money not give me the deposit bonuses they were sending me,calling me dirty names,and even after depositing several times they called me names that would get me kicked off your site,then they lied to me about not using the same personel as grand prive though gary sailor answered all of these live supports listed here plus the ones at grand prive and they said if i dident like it go to h--- and even after reading the transcripts about what this person would call me-i mean f---words mof------- word and stuff like that the the manager would not apologise to me and even sent me an email saying support can call me whatever they like though they would ban me if i called him the same back-i lost 100% match deposits free spins after asking this person first if i was eligible by phone and email than making the deposit,boy it got creepy there so i started playing winaday and never had that problem again-thanks-my account at all genesy clubs= yobaboy20@gmail.com

Hi Yobaboy,

Like Taaadaaa pointed out above I would as well really want to make clear that in no way we are related to Grand Prive. We are a completely different entity with NO ties to Grand Prive at all. I would strongly suggest you to double check your chat transcript regarding this.

I asked our Customer Support Team to check your account. We have honoured all cash outs, regardless of whether you won on free money or on your deposits.

Again I would kindly ask you to review all previous correspondence thoroughly prior to making allegations like above. Should you wish to contact the Genesys Group to resolve any confusion we will be happy to assist you in doing so as we pride ourselves on customer service and assisting any player with any query.

Kind Regards,
Anna

hi anna  i am having same problems as john and many others, except with treasure mile and grand eagle but i didnt know if i was suppose to explain situation on this part, so i sent you a message,  please read and help if you can.   thanks,