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Author Topic: Treasure Mile, Mandarin Palace, Lucky Creek, Grand Eagle & Wizbet Casino  (Read 33779 times)

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Online Zuga

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Hi killerz ,

calling them liars and cheaters is not the right way to resolve your issue. Im guessing you havent read the rules and Warning about posting in this board.

If you have a genuine complaint Im sure Anna would be more than happy to look into your case.

Zuga
LCB Admin

"All it takes for evil to prevail is for good people to do nothing "

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Online Zuga

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Also care to explain why you have created 5 accounts at LCB and why I shouldnt ban you?
"All it takes for evil to prevail is for good people to do nothing "

Check out our No Deposit Casino and No Deposit Bingo lists.

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Offline matthew32811

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hi anna,
i am very glad to have a rep for the genesys group here.  i used to play with you guys a lot more, but i have gone back to playing at other places due to the inconsistency and lack of appreciation from your group.  however, i have found that some of the support reps or hosts are very helpful and really will go out of their way to help.  i mainly play at lucky creek, but i do have an account at all of your casinos.  please pass along to your management that james was very professional and i really appreciate him taking the time to listen to my complaints and concerns last week.  he really needs to be acknowledged for his sincerity and profesionalism.  freddy is truly an asset as well and has probably been the greatest help to me.  he really went above and beyond during my last withdrawal.  thank you for coming to lcb!

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Offline Anna TM

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hi anna,
i am very glad to have a rep for the genesys group here.  i used to play with you guys a lot more, but i have gone back to playing at other places due to the inconsistency and lack of appreciation from your group.  however, i have found that some of the support reps or hosts are very helpful and really will go out of their way to help.  i mainly play at lucky creek, but i do have an account at all of your casinos.  please pass along to your management that james was very professional and i really appreciate him taking the time to listen to my complaints and concerns last week.  he really needs to be acknowledged for his sincerity and profesionalism.  freddy is truly an asset as well and has probably been the greatest help to me.  he really went above and beyond during my last withdrawal.  thank you for coming to lcb!

Hi Matthew32811!

Thank you so much for your post. I will surely pass on the nice comments to both James and Freddy! I'm sorry to hear about the lack of inconsistency and lack of appreciation you experienced. If there is anything in particular you would like to point out or you would like me to help you with just PM me with the details. Every day is room for improvement and we are doing our best! That's why I appreciate posts like these as it makes us aware of both good points and points we need to improve on.

Thanks again!

Anna

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Offline Anna TM

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THESE SITES ARE THEAFS AND LIERS WHY CAN YOU SIT BY WHILE THEY RIP PEOPLE OFF HARD CASH NEVER RETURNED AFTER THEY STOLE IT AND THEN LOCKED ME OUIT THEIFS SCAMS FRAUDS

Hi Killerz,

I'd like to help you out with any issues you experienced. If you could just PM me with the details I would gladly help you out! 

Thanks,
Anna

Offline wnanhee

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Hi,Anna.

First I would like to thank you for the great support you have been giving to our members.

We, gamblers often talk about many great importance and expectation in casinos and most of them are usually it's fast and prompt pay out, super exciting match bonuses with throwing handsome amount of freebies and the list can goes on and on...
I find myself quiet stubborn in that aspect since my first choice of great casino has always been it's support before anything else and when I do find one, I seem to stick with the one and only...
I have been a faithful,loyal player at Fortune Lounge group for the last two years and one of the main reasons is their great email/chat support...they have been staying as the best casino for me that was until I met Tony at Genesys group.
Once I tried Betonsoft Games, I was hooked not only because of it's variety choices in games but games themselves are quiet addictive that keeps you playing.
So I started playing at 4 of the group and decided to try out the last one, Wizbet Casino
However I seemed to having an issue with depositing at the moment so I contacted live support and later found out that casino's financial department was having some sort of problem that's where Tony came to rescue me.
How respectable and kind he was from the beginning of my inquiry til the end of our chat even after the chat he came back and made sure everything was dandy...made me feel to believe that I was his first priority and the most important member....that's how I have found myself a new place to play.
Just like LCB...members come and go but they always come back not only because of the clear crystal values of information that we have here but it's the members who have been building the place together as a extraordinary place of our own and I truly believe that even one single person who represents the casino will be able to bring out the greater qualities of growing success and the best players who will stay as loyal for a long time...
I thank you,Anna and Tony for the great support and sending you my appreciation.
« Last Edit: April 07, 2011, 03:12:12 AM by wnanhee »

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Offline Anna TM

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Hi Wnanhee,

I'm sorry for my late thank you note, but better late then never I say :-) Thank you for your post and I'm really happy to hear about your good experience. I made sure to pass on the message to Tony, who felt very much appreciated.

Again thank you for your kind words. Don't hesitate to let us know if there is anything we can help you out with.

Happy weekend to everyone!
Anna

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Offline TAAADAAA

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usemywallet was my only deposit option at your casino group, but now usemywallet is not available anymore.  Wondering if you can ask them to enable my credit card deposit option, I had a prepaid visa netspend that I already had on file with the casinos.  My email login is xxx, oh I have to send you in pm,  ;D
I contacted live support about it two days ago, he said he would submit the request, but I have not heard anything since.

thanks
« Last Edit: June 01, 2011, 04:07:30 AM by TAAADAAA »

Offline bull

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I contacted GE casinos about the credit card issue weeks ago and finally gave up.  Permanently closed all of my accounts.

Offline yobaboy

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tn the first they gave me freebies so i deposited in return,but it all changed when i actualy won $250 on a freebie,they would take my money not give me the deposit bonuses they were sending me,calling me dirty names,and even after depositing several times they called me names that would get me kicked off your site,then they lied to me about not using the same personel as grand prive though gary sailor answered all of these live supports listed here plus the ones at grand prive and they said if i dident like it go to h--- and even after reading the transcripts about what this person would call me-i mean f---words mof------- word and stuff like that the the manager would not apologise to me and even sent me an email saying support can call me whatever they like though they would ban me if i called him the same back-i lost 100% match deposits free spins after asking this person first if i was eligible by phone and email than making the deposit,boy it got creepy there so i started playing winaday and never had that problem again-thanks-my account at all genesy clubs= yobaboy20@gmail.com
« Last Edit: June 03, 2011, 06:15:48 AM by yobaboy »
yobaboy

Offline TAAADAAA

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yobaboy,
this is not grand prive group.

tn the first they gave me freebies so i deposited in return,but it all changed when i actualy won $250 on a freebie,they would take my money not give me the deposit bonuses they were sending me,calling me dirty names,and even after depositing several times they called me names that would get me kicked off your site,then they lied to me about not using the same personel as grand prive though gary sailor answered all of these live supports listed here plus the ones at grand prive and they said if i dident like it go to h--- and even after reading the transcripts about what this person would call me-i mean f---words mof------- word and stuff like that the the manager would not apologise to me and even sent me an email saying support can call me whatever they like though they would ban me if i called him the same back-i lost 100% match deposits free spins after asking this person first if i was eligible by phone and email than making the deposit,boy it got creepy there so i started playing winaday and never had that problem again-thanks-my account at all genesy clubs= yobaboy20@gmail.com

Offline Anna TM

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tn the first they gave me freebies so i deposited in return,but it all changed when i actualy won $250 on a freebie,they would take my money not give me the deposit bonuses they were sending me,calling me dirty names,and even after depositing several times they called me names that would get me kicked off your site,then they lied to me about not using the same personel as grand prive though gary sailor answered all of these live supports listed here plus the ones at grand prive and they said if i dident like it go to h--- and even after reading the transcripts about what this person would call me-i mean f---words mof------- word and stuff like that the the manager would not apologise to me and even sent me an email saying support can call me whatever they like though they would ban me if i called him the same back-i lost 100% match deposits free spins after asking this person first if i was eligible by phone and email than making the deposit,boy it got creepy there so i started playing winaday and never had that problem again-thanks-my account at all genesy clubs= yobaboy20@gmail.com

Hi Yobaboy,

Like Taaadaaa pointed out above I would as well really want to make clear that in no way we are related to Grand Prive. We are a completely different entity with NO ties to Grand Prive at all. I would strongly suggest you to double check your chat transcript regarding this.

I asked our Customer Support Team to check your account. We have honoured all cash outs, regardless of whether you won on free money or on your deposits.

Again I would kindly ask you to review all previous correspondence thoroughly prior to making allegations like above. Should you wish to contact the Genesys Group to resolve any confusion we will be happy to assist you in doing so as we pride ourselves on customer service and assisting any player with any query.

Kind Regards,
Anna

Offline john Andersen

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I am a regular depositor at lucky creek acct# newbielink:mailto:johnanderen29@yahoo.com [nonactive]   I have noticed lately the casino has not had any free spin promotions for their new games.  And If the every do offer anything loyal depositors are allways not eligible.  You guys should have a few surprises for loyal Marshal's

    Thanks John

Offline boston43

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hi anna  i am having same problems as john and many others, except with treasure mile and grand eagle but i didnt know if i was suppose to explain situation on this part, so i sent you a message,  please read and help if you can.   thanks,

Offline spazz03

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hi anna i went back to the casinos after i swore i never would they have been kind i cant get any freebies and im always told i wil be getting an invitation and i dont today denise flat out lied to me on several things and i had to go to another casino to talk to tony andf tell him for weeks i havenot recieved email of course it was blamed on me but why would i keep calling and asking for my email if thats the case and of course all the freebies i a m not eliglble for its been like that off and on since i won a large amount i have gotten my freebies thru the forum but i never get an email giving me one and i only get the spins if i deposit so no matter what i lose out.  today dean talked me out of closing my accounts i did not lose my cool once with denise but i dont lie to them and i try to always show respect and i expect loyalty and respect in return if you look past this year nto the previous year and thsi year i was an avid player do you want me to stay or go let me know cuz i only want what i give dilley02@comcast.net
hi spazz03 love to gamble mother of 5 and foster mmo of 21 12 grandchildren  ill and gamblinghelps me forget my pain

 

 
 

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