Anna TM 
Casino Rep
Newbie
Posts: 22
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Referrals: 0
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« on: March 01, 2011, 12:12:50 PM » |
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Hi Everyone from LCB! I’m Anna and I’m the rep for the Genesys Group. Genesys group runs the following Casinos: Treasure Mile, Grand Eagle, Lucky Creek, Mandarin Palace and Wizbet Casino. We accept US players and have some great promotions on all casinos. I’m here to ensure a great experience on all casinos. Feedback and suggestions are more than welcome! For any questions regarding your account I recommend you to contact our Customer Support team. I will of course do my best to help you out, but contacting support directly will result in a faster answer. Good luck to all! Anna |
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« Last Edit: March 01, 2011, 01:03:40 PM by Zuga »
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blueday
Global Moderator
Almighty Member
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« Reply #1 on: March 05, 2011, 02:49:46 AM » |
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Hi Anna,
Welcome to LCB and thank you for being here.
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wnanhee
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« Reply #2 on: March 05, 2011, 04:59:10 PM » |
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Hello,Anna.
Welcome to our family and I am so thrilled to have you here with us.
I enjoy the games at your casinos and great supports I have been received both through the chat and phone.
Genesys Group casinos are one of the hottest discussions and just knowing you re here opens the door for many great communications between casinos and members.
I appreciate all the great support you have been giving us and many thanks in advance for more to come.
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katz24
Newbie
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« Reply #3 on: March 06, 2011, 03:00:43 PM » |
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Hi Wnanhee your little Monkey is soooo cute all mine are grown and seeing your little Sweet Monkey just makes me want to tell my husband to run to the doc and get the progressed reversed!!!  . You are a Lucky MOM to have such a sweet little boy, cherish every moment they grow up so fast.My little Monkey is now 21 n my Baby Monkey is 14 Time fly's bye, just like that airplane high up in the sky U don't know where its coming from or where it's going all you know is, U want to be on that airplane for that ride, high up in that bright blue sky, and then you can tell your little Monkey about your adventure high up in the sky,on that awesome airplane he See's today! Carol Doane |
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katz24
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« Reply #4 on: March 06, 2011, 03:02:35 PM » |
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spazz03
Sr. Member
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« Reply #6 on: March 07, 2011, 10:55:42 PM » |
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welcome rep i hopee this means we will get beter service as i was an avid depositer at wizbet and lucky creek and have closed all my accounts but two. good luck and welcome |
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hi spazz03 love to gamble mother of 5 and foster mmo of 21 12 grandchildren ill and gamblinghelps me forget my pain
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Anna TM
Casino Rep
Newbie
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« Reply #7 on: March 08, 2011, 05:01:48 AM » |
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welcome rep i hopee this means we will get beter service as i was an avid depositer at wizbet and lucky creek and have closed all my accounts but two. good luck and welcome
Hi spazz03! I'm sorry to hear that. I hope we can gain your trust again, and if you have any questions or just suggestions, just let me know! I'm here to help. Anna |
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spazz03
Sr. Member
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« Reply #8 on: March 08, 2011, 09:02:00 AM » |
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my problem is i deposited alotof money and then stopped geting free chips or spins because i accepted the bonus with my deposit not fair every casino gives a bonus but they dont penalize you for it so i talked to a floor manager he told me my phone call was not important im sorry but when i am depsoiting as much as i did i deserved more respect than that and theni got a spam letter with a code and i was called a liar cuz they came in cds i dont lie
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hi spazz03 love to gamble mother of 5 and foster mmo of 21 12 grandchildren ill and gamblinghelps me forget my pain
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Anna TM
Casino Rep
Newbie
Posts: 22
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Referrals: 0
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« Reply #9 on: March 08, 2011, 09:13:43 AM » |
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my problem is i deposited alotof money and then stopped geting free chips or spins because i accepted the bonus with my deposit not fair every casino gives a bonus but they dont penalize you for it so i talked to a floor manager he told me my phone call was not important im sorry but when i am depsoiting as much as i did i deserved more respect than that and theni got a spam letter with a code and i was called a liar cuz they came in cds i dont lie
I'm sorry to hear that spazz03, regardless you should have received polite and friendly support. I know you closed your accounts but if you want us to have a look into them again just send me a pm with the usernames. We are doing our best to improve things as well as our support! |
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timwilcob
Sr. Member
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A Better Man to be Better Than. Referrals: 0
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« Reply #10 on: March 09, 2011, 02:37:37 AM » |
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Hello Anna i wish to introduce myself and my problem , i have to say firstly i have definately noticed the improvement in your support's attitudes in general, I also would like to ask why after at least 200 dollars in deposits within this last month, i somehow miss these bonus coupons that have come out since flowing around the blogs and forums. I was told that these are exclusive to invites lists. How is it i have not made any list in the promotions department with all these bonuses going out ? I am not feeling appreciated i have to say which is a reason i decided to play elsehwere this month , not because i don't like your casino or games software which i do like very much, but when there is very litttle kickback after depositing and managing to be a reasonable and courteous customer, i have to go elsewhere. I ddin't claim a deposit bonus i also have to inform you . This was at Grand Eagle by the way Anna. thanks again for your time, i hope my post does give some insight to your issues with the coupon system and rewards. Tim |
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ofilia garcia
Newbie
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« Reply #11 on: March 15, 2011, 02:20:36 PM » |
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Hi Anna my name is ofilia garcia and I would like to say that I am very pleased with the great customer support your casinos provide, Two of your staff members James Matthews and Sam have gone above and beyond to make me feel valued as a player!! The two of them really take the time to assist you with anything, and dont rush the chat or make me feel like im bothering them with my questions!! James is the reason I became a depositing player!! I have found myself depositing several times a day amongst all the sister casinos  If I become eligible for any promotions or special loyalty bonuses, I would love to recieve an email!! Thank you again  |
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Anna TM
Casino Rep
Newbie
Posts: 22
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Referrals: 0
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« Reply #12 on: March 16, 2011, 09:46:20 AM » |
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Hi Anna my name is ofilia garcia and I would like to say that I am very pleased with the great customer support your casinos provide, Two of your staff members James Matthews and Sam have gone above and beyond to make me feel valued as a player!! The two of them really take the time to assist you with anything, and dont rush the chat or make me feel like im bothering them with my questions!! James is the reason I became a depositing player!! I have found myself depositing several times a day amongst all the sister casinos If I become eligible for any promotions or special loyalty bonuses, I would love to recieve an email!! Thank you again Hi Ofilia Garcia! Thanks a lot for your post. I'm very happy to hear that you experienced a great support. The guys out there are really doing their best. I'm sure I'll pass on the good comments :-) You can always contact our customer support for any promotions or loyalty bonuses. Alternatively you can send me a PM with your login details and I'll let them have a look for you. Thanks again! Anna |
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cjdawgct
Full Member
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« Reply #13 on: March 16, 2011, 06:00:11 PM » |
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Anna I play at TM and I do have to say the support folks are very nice - NOW I NEED SOME LUCK! Welcome!!!!! - CJ
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killerz
Newbie
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« Reply #14 on: March 22, 2011, 02:46:59 PM » |
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THESE SITES ARE THEAFS AND LIERS WHY CAN YOU SIT BY WHILE THEY RIP PEOPLE OFF HARD CASH NEVER RETURNED AFTER THEY STOLE IT AND THEN LOCKED ME OUIT THEIFS SCAMS FRAUDS
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United States of America played Jack Hammer.
