Tipbet Casino Support and Complaints Thread

Welcome to Tipbet Casino!

Myself and my colleague Muge we are here to help you at any time, in case you have difficulties using our services.
You can also contact our support service 24/7

Good luck!
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Hi Ioannis! 

Welcome on board. We are very happy to have you here with us.

Welcome to the best forum ever!!! Thanks for being available to assist our members:)

Welcome to the forum Ioannis 

Hello!

Greetings to all members of LCB and just to let you know that I am now the contact person for the Tipbet Casino, so please get in touch should you have any queries, and I will do my best to get you an answer as soon as possible.

Piotr

PS: Try our new Casino ;)

Terms and Conditions apply

I dont really know about this casino,and i didnt play on this.
But ill try to play sometimes, i mean when the time come couse here, I'll need at last 200 days to review all the bonuses.

Your games sound interesting, I would try them in the nearest future)

Hello Tipbet rep, my username is kaisaoussen

I registered few month ago on your casino via LCB and had the free spins. after few days from this i have received an email from your casino telling me to send my documents for verification so i contacted them via email and i refused to send my documents if there is no need for verification (i have no money in my account i never deposited and never request a withdraw). A few days ago, i wanted to take part of a promotion on your website and i saw that my account is restricted i cant even see games displayed in the website thats too hard !!! i sent my documents on friday 9th february and waited for a reply to day i received a reply from your team telling me to send a utility bill or bank statement. I send it again (bank statement). I contacted the support to tell what s wrong with all this the answer was because of my adress i didn t set the street and number, i give the bank statement where everything is ok, then the support asked me to send an utility bill and i don t have finaly she asked me for a police attestation of my adress !!! i said why all this i have nothing to withdraw and she blocked the chat on me closed the conversation and i don t have no more live chat. i didn t said anything wrong or impolite. Would you please solve my issue and let me have access to website and verify my account. if you want i can send you my driving licence or national id in wich there is the adress written.

Casino Tipbet is not bad. But on the Internet a lot of negative reviews. Personally, I won 55 euros and successfully cashout them to Skrill.

I never said that tipbet is a bad casino I just don't understand why they are banning me even after sending my documents? Also I don't accept that a rep closes the conversation without even saying good bye. 

Hi Kais ben rachid,

Could you please provide me with your casino username so we can forward them your message and ask to look into your account?

Thanks

My username is Kaisaoussen . I already sent them all my documents for address bank statement.

Thanks for the username. We already contacted them. Let's wait for the answer. Please also let us know as soon as your docs have been verified.

Thanks MelissaN for your help. My passport was accepted but my address they still don't want to accept it. I sent it twice.

Hi sir, 

I hope you are doing fine. I finally had chance to review your case. 

First of all, we are terribly sorry to end our conversation on chat without saying good bye but i can give you a warm regards now :) 

After i reviewed your case, i can inform you that our team had to follow our Licence's Terms and conditions and regarding to different informations on your Tipbet account, account has been deactivated.

Please provide necessary documents to activate your KYC status as well. ( Relevant mail sent to your mail adress)

Feel free to contact us for any inquiries.

Sincerely,

Your Tipbet Team

I sent my documents 2 times sir I receive always the same email after waiting 2 days. Would you please review my documents or look for them on your address support@tipbet.com. i sent a copy of my passport and a bank statement.

Sir Tipbet, I entered my account again to send you the documents another time, but when i access personal account/documents and upload a file with a correct size and format it s  not uploaded and i have the message empty file. And if i sent them by email i tried and you know what happen. Now my question is : Will you accept me as a player in your casino or i will never have my documents validated and i m wasting my time and my nerves?

I was just talking with your live chat and i provided my driving licence, and for adress bank statement was not accepted they want it in PDF and they asked me also autority document from police with adress. I have my id card with the adress provided and the supp said that they don t accept id card for adress verification (but logics say that id card is provided from police autorities) isn't an autority document?? I really don t understand why you need 3 id passeport driving licence and id card + you want 2 bank statement + letter from autorities with my adress. I sure if i sent all this you will say that it s not ok and you need another document until i renounce. I m verified in many casino s under Malta gambling legislation and i can assure you that i didn t provided all my documents (3 id). 

My account is finaly verified without any additional document, i would like to thank MelissaN and all admin without them i couldn t have my account verified. This complain is now closed. The issue was solved successfully.

Hi,

We are happy that your account is no longer active and thanks for the cooperation sir. 

If you will face any other problem please feel free to contact us.

Regards,

Your Tipbet Team 

That's great news. Glad we could help. Thanks, Tipbet rep as well. Enjoy and good luck! 

Happy for you Kais ben rachid, a big thank to MelissaN and tipbetaffiliates for his help

Hello friends. I'm frustrated and disappointed with this Tipbet bookmaker My account is certified and verified, I have already deposited and verified the account as informed in the member area [10:39:54] Niki: : your documents have been now verified Identity Verification Completed Dear Your identity verification is now completed and certain limits are removed from your account I earned a little profit and, as they offered me a bonus reload promotion for the World Cup of 100 EUR, I decided to make a withdrawal of this small amount, so by the time I received it in my e-wallet, I immediately re-deposit to my account This is because, if I cancel the withdrawal, it does not count as deposit. So I need to make the withdrawal, receive in the e-wallet, re-deposit the value in Tipbet and then, yes, activate the promotion However, after 2 days, I've read several things about chat people on the stand: - Two days ago, one said to wait two days. I waited and nothing [09:54:38] Vanessa: : but the process takes up to 48 hours so please remain patient [09:58:48] Vanessa: : I redirected your request to the payments department, and they will deal with the issue as soon as possible [09:59:44] Vanessa: : They informed that they will do it as soon as possible, and will highly prioritize the case - Another one today assured me that the payment had already been made in the morning, that the payment team had already confirmed sending the value to my e-wallet. But I did not receive anything [10:56:13] Calypso: : It usually takes 48 hours, but the relevant department is busy these days, due to the World Cup. [10:59:12] Calypso: : It takes 48 hours from our side. [11:01:19] Calypso: : You need to be patient. [11:01:56] Calypso: : This week we will do our best to send you the money. [11:15:16] Vanessa: : Mr., we spoke previously. I am speaking with the relevant department and they just informed that they have processed your payment and you have been paid. [11:16:01] Vanessa: : So now you just have to wait to receive your money to your account [11:16:49] Vanessa: : The finance department has informed that they have paid you [11:17:02] Vanessa: : so now you just need to wait to receive the money on your account [11:19:56] Vanessa: : Yes sir, we process the payments and your payment was successful from our part. Now you just need to wait for the money to appear on your account. The payment was forwarded. [11:23:52] Vanessa: : We have paid you sir. Please wait patiently [11:27:58] Vanessa: : Your payment was processed and succesfull from our finance department. Now the provider need to proceed with the payment. SO probably tomorrow you will be able to check your account. Your patience is appreciated. If you face any problems, please do not hesitate to contact us. [11:30:37] Vanessa: : As I told you your case has been completed from our part. So, unfortunately I am not responsible to provide you more info. Your case is dealt with with the highest priority. Have a nice day! - I got in the chat again in the afternoon, and someone else said that in a few minutes I would make sure I was getting the funds." I waited 2 hours and nothing [14:07:54] Amelie: : The specialist department is now checking this for you. [14:08:22] Amelie: : Do you mind if you contact us in about 30 min please? [14:08:35] Amelie: : I will make sure that it is being properly checked and credited. [14:10:10] Amelie: : Yes! the specialist department is dealing with your case and will issue you any outstanding amounts - I returned to the chat, and that same person above told me that the finance department made sure to probably pay for it by the end of the day! Absurd! PROBABLY AND END OF THE DAY! [15:09:54] Amelie: : It is still being processed. Apoloigies! [15:10:35] Amelie: : Please visit us again slightly later. Sorry! we are exceptionally busy today. We hope for yoiur understanding [15:11:08] Amelie: : Please try again later. [15:11:12] Amelie: : Thank you! [15:12:52] Amelie: : Please stay on chat. Thank you! [15:33:09] Amelie: : Your request is being processed and I am now waiting to hear from the relevant department. [15:39:18] Amelie: : I have now received a reply from our specialist department with a final confirmation about your case. [15:39:37] Amelie: : Please see the message below. [15:40:24] Amelie: : Your funds will very likely be on your account by end of tomorrow. [15:41:04] Amelie: : This has just now been officially confirmed by the relevant department. [15:42:46] Amelie: : This has something to do with Ecopyz themselfs, and as we are a European Company payment to your country are taking longer. [15:44:16] Amelie: : I will make a note on your account and after you receive your funds we will also add a free Sports bonus for osui to enjoy! [15:44:47] Amelie: : We will also have many other great offers in future for you to Enjoy! [15:45:02] Amelie: : This delay as such is a rare case. [15:45:40] Amelie: : Please be assured that our team is working really hard so we make our members happy. [15:46:11] Amelie: : However during ther World Cup, we are exceptionaly busy. [15:46:31] Amelie: : And processing of payments may take longer than anticipated. [15:47:18] Amelie: : Please note e-wallet payments for your country take slighlty longer. [15:47:52] Amelie: : Apologies for any inconvenience this may have caused. [15:50:47] Amelie: : Before I conclude our chat today. I would like to once again confirm that very likely you will receive the funds by end of tomorrow. Have a great day! This sounds bad for those who just want to receive a small amount and re-deposit to win a reload promotion I really do not know what to think, who to believe, what to do. Do they really have money to pay or is it a scammer site that only accepts deposits and does not pay withdrawals? I'm afraid I have all the conversations saved and print screens. Please, Tipbet, speed things up. This harms users and can help you lose customers. This is really bad.

Hello friends. I'm frustrated and disappointed with this Tipbet bookmaker

My account is certified and verified, I have already deposited and verified the account as informed in the member area

[10:39:54] Niki: : your documents have been now verified
Identity Verification Completed Dear
Your identity verification is now completed and certain limits are removed from your account

I earned a little profit and, as they offered me a bonus reload promotion for the World Cup of 100 EUR, I decided to make a withdrawal of this small amount, so by the time I received it in my e-wallet, I immediately re-deposit to my account

This is because, if I cancel the withdrawal, it does not count as deposit. So I need to make the withdrawal, receive in the e-wallet, re-deposit the value in Tipbet and then, yes, activate the promotion

However, after 2 days, I've read several things about chat people on the stand:

- Two days ago, one said to wait two days. I waited and nothing
[09:54:38] Vanessa: : but the process takes up to 48 hours so please remain patient
[09:58:48] Vanessa: : I redirected your request to the payments department, and they will deal with the issue as soon as possible
[09:59:44] Vanessa: : They informed that they will do it as soon as possible, and will highly prioritize the case

- Another one today assured me that the payment had already been made in the morning, that the payment team had already confirmed sending the value to my e-wallet. But I did not receive anything
[10:56:13] Calypso: : It usually takes 48 hours, but the relevant department is busy these days, due to the World Cup.
[10:59:12] Calypso: : It takes 48 hours from our side.
[11:01:19] Calypso: : You need to be patient.
[11:01:56] Calypso: : This week we will do our best to send you the money.
[11:15:16] Vanessa: : Mr., we spoke previously. I am speaking with the relevant department and they just informed that they have processed your payment and you have been paid.
[11:16:01] Vanessa: : So now you just have to wait to receive your money to your account
[11:16:49] Vanessa: : The finance department has informed that they have paid you
[11:17:02] Vanessa: : so now you just need to wait to receive the money on your account
[11:19:56] Vanessa: : Yes sir, we process the payments and your payment was successful from our part. Now you just need to wait for the money to appear on your account. The payment was forwarded.
[11:23:52] Vanessa: : We have paid you sir. Please wait patiently
[11:27:58] Vanessa: : Your payment was processed and succesfull from our finance department. Now the provider need to proceed with the payment. SO probably tomorrow you will be able to check your account. Your patience is appreciated. If you face any problems, please do not hesitate to contact us.
[11:30:37] Vanessa: : As I told you your case has been completed from our part. So, unfortunately I am not responsible to provide you more info. Your case is dealt with with the highest priority. Have a nice day!

- I got in the chat again in the afternoon, and someone else said that in a few minutes I would make sure I was getting the funds." I waited 2 hours and nothing
[14:07:54] Amelie: : The specialist department is now checking this for you.
[14:08:22] Amelie: : Do you mind if you contact us in about 30 min please?
[14:08:35] Amelie: : I will make sure that it is being properly checked and credited.
[14:10:10] Amelie: : Yes! the specialist department is dealing with your case and will issue you any outstanding amounts

- I returned to the chat, and that same person above told me that the finance department made sure to probably pay for it by the end of the day! Absurd! PROBABLY AND END OF THE DAY!
[15:09:54] Amelie: : It is still being processed. Apoloigies!
[15:10:35] Amelie: : Please visit us again slightly later. Sorry! we are exceptionally busy today. We hope for yoiur understanding
[15:11:08] Amelie: : Please try again later.
[15:11:12] Amelie: : Thank you!
[15:12:52] Amelie: : Please stay on chat. Thank you!
[15:33:09] Amelie: : Your request is being processed and I am now waiting to hear from the relevant department.
[15:39:18] Amelie: : I have now received a reply from our specialist department with a final confirmation about your case.
[15:39:37] Amelie: : Please see the message below.
[15:40:24] Amelie: : Your funds will very likely be on your account by end of tomorrow.
[15:41:04] Amelie: : This has just now been officially confirmed by the relevant department.
[15:42:46] Amelie: : This has something to do with Ecopyz themselfs, and as we are a European Company payment to your country are taking longer.
[15:44:16] Amelie: : I will make a note on your account and after you receive your funds we will also add a free Sports bonus for osui to enjoy!
[15:44:47] Amelie: : We will also have many other great offers in future for you to Enjoy!
[15:45:02] Amelie: : This delay as such is a rare case.
[15:45:40] Amelie: : Please be assured that our team is working really hard so we make our members happy.
[15:46:11] Amelie: : However during ther World Cup, we are exceptionaly busy.
[15:46:31] Amelie: : And processing of payments may take longer than anticipated.
[15:47:18] Amelie: : Please note e-wallet payments for your country take slighlty longer.
[15:47:52] Amelie: : Apologies for any inconvenience this may have caused.
[15:50:47] Amelie: : Before I conclude our chat today. I would like to once again confirm that very likely you will receive the funds by end of tomorrow. Have a great day!

This sounds bad for those who just want to receive a small amount and re-deposit to win a reload promotion

I really do not know what to think, who to believe, what to do. Do they really have money to pay or is it a scammer site that only accepts deposits and does not pay withdrawals? I'm afraid

I have all the conversations saved and print screens. Please, Tipbet, speed things up. This harms users and can help you lose customers. This is really bad.

Hi again

I spoke now again with them, about it, and the girl assured me again I will to receive tomorrow

Then, I will to believe again in Tipbet and to wait

Immediatly after to be paid, I will to update here about it, if Tipbet really is one bookmaker honest. Thank you!

##########################

[17:40:35] Leona: : as I can see your request is gone through and its just a matter of time
[17:40:57] Leona: : From our side
[17:41:06] Leona: : your request is accepted
[17:41:10] Leona: : and send
[17:42:59] Leona: : From tipbet side we have fowarded your payment
[17:43:20] Leona: : and there is no reason to be worry cause it will come very soon
[17:44:05] Leona: : There is no need to worry
[17:45:26] Leona: : How can I help more than assure you, your money will be soon in your e wallet
[17:56:53] Leona: : you can just wait till get paid its up to you
[17:58:56] Leona: : your payment will be very soon in your account
[17:59:03] Leona: : since you dont wish to cancel it
[18:00:37] Leona: : Great
[18:00:49] Leona: : that will happen very soon

Please let us know as soon as you receive the money. If you don't get it as promised, we're going to get in touch with them. 

Hi, Melissa, good morning

This site sounds bad, this are strange. Firstly to guarantee to pay, next day to say had paid, and nothing, then assured me to pay today

Ok, I entered in chat now and she support spoke me already paid. I spoke not received nothing in my e-wallet. She assured to have paid. I asked proof or prove evidence of this and she checked again and said really not paid, assured me to pay today, but in same moment asked to wait more 24hrs

In resume: each member of support say one thing, aleatory, only for to win time, to pass time, to pass days, and we running to weekend when they not will to pay. Cleary this are happening. Today already thursday, tomorrow friend and we end week. I am fully disappointed with this, I really need of my money as promised by they

In page payments methods, in terms and conditions, say to be INSTANT after the approval, and too say the time of approval is 48hrs and this they already done, already approved as I have all chat transcripts, but they are delaying the payment only saying for to high level of workload in this period of World Cup

This sounds bad! When they end the chat, is impossible for me to return and open the chat again

[08:58:41] Calypso: : Welcome to Live Chat support. My name is Calypso and I am glad to assist you.
[08:59:14] Me: : Vanessa said yesterday the my payment was sent to my e-wallet. But I not received
[08:59:34] Me: : Transfer me to one supervisor
[08:59:46] Calypso: : The transaction is completed from our side.
[08:59:46] Me: : Here and now, I will to resolve this and deal pessoally and directly
[08:59:55] Calypso: : Kindly, you need to talk with your provider.
[09:00:39] Me: : If really was completed by Tipbet, not must to continue existing the option of customer to cancel the withdraw, and remains active this option in my member area
[09:00:49] Me: : Tipbet not done the payment, not, I am sure
[09:01:01] Me: : Transfer me to one supervisor
[09:01:06] Me: : Here and now, I will to resolve this and deal pessoally and directly
[09:01:27] Calypso: : Kindly you need to contact your E-wallet. We sent the money to the company.
[09:02:26] Me: : Give me the proof of this send by Tipbet
[09:02:36] Me: : Give me the prove evidence of this for me to deal with my E-wallet
[09:03:04] Me: : Nothing was credited in my account. And still continues the option of CANCEL in my withdraw here in Tipbet, then this proves Tipbet not done any send until now
[09:06:43] Calypso: : Please allow me a moment to check this for you.
[09:15:03] Calypso: : We have a new update regarding your withdrawal. It will be processed today sir. Sorry for the inconvenience.
[09:15:53] Me: : In how much time?
[09:16:13] Calypso: : Kindly you need to wait at least 24 hours.
[09:16:34] Me: : kkkkkkkkkkkkkkkkkkkkkkkk
[09:16:39] Me: : You are serious with me?
[09:16:51] Me: : I already waited 3 days reading this same words!
[09:18:16] Calypso: : There is a problem regarding the transactions, due to the heavy workload.
[09:18:39] Me: : This not is my problem
[09:18:43] Me: : This are problem of Tipbet
[09:19:55] Me: : Tipbet have terms and conditions
[09:20:06] Calypso: : You are right sir. However we need your cooperation on this.
[09:20:07] Me: : Tipbet have times for to cumply
[09:20:26] Me: : Already passed more than time necessary and sufficient for delays
[09:20:36] Me: : And already spoke me to have sent me the money and was lie!
[09:21:00] Me: : All day say me I will to receive in that day, and nothing, since yesterday. Probably too today
[09:21:28] Me: : All chats I had saved and I am updating in forums of reviews
[09:21:56] Me: : I need Tipbet work and honour the services! I trusted in Tipbet for to play here
[09:22:06] Me: : If Tipbet not have money for to pay, say me this now
[09:22:18] Me: : Transfer me to one supervisor. Here and now, I will to resolve this and deal pessoally and directly
[09:23:25] Calypso: : You made your withdrawals 2 days ago, that's why you need to be a little patient.
[09:24:00] Me: : All days your support are lieing for me
[09:24:07] Me: : I am 3 days waiting my first withdraw
[09:24:17] Me: : Yesterday assured me to pay still yesterday
[09:24:30] Me: : In end of day, Amelie assured me to pay today
[09:24:37] Me: : Now, you already say to wait more 24hrs
[09:24:53] Me: : You are seeing as I am being injured in this?! I wait all time and again not is pay
[09:25:22] Me: : Then, I am sure you too are giving me replies custom, as robot, copying and pasting the same replies for to wait, to wait, to wait
[09:25:40] Me: : While this, time are passing, I losting time, I being nervous
[09:26:01] Me: : I believed in all words of support Tipbet, but not support Tipbet honoured what promised
[09:26:10] Me: : Do you understand my point of view as customer?
[09:28:44] Calypso: : I understand your frustration sir. However I guarantee you, that your next withdrawals will have a higher priority.
[09:29:14] Me: : I think is are only words
[09:29:27] Me: : And support say the same for all customers
[09:29:45] Me: : I want to receive my money this afternoom as support promised and guaranteed me
[09:30:04] Me: : You have really contact with departament finance, or only are giving me messages custom?
[09:31:16] Calypso: : I have forwarded every conversation to my supervisor and the financial department
[09:33:05] Calypso: : We will do our best to help you.
[09:34:57] Calypso: : As I mentioned before the relevant department is busy these days, due to the World Cup.
[09:36:49] Me: : You are playing with me!?
[09:37:07] Me: : You really think the site can to injure and penalize customers for this?!
[09:37:55] Me: : If have high works in this period,must to invest in more peoples to work
[09:37:55] Calypso: : I'm here to help you, I'm not playing sir.
[09:37:56] Me: : Of course
[09:39:08] Me: : Tipbet is a scam site and only accept deposits, and not pay nobody, I am right? I was stoled here?
[09:39:12] Me: : Say me the true
[09:40:57] Calypso: : No sir, we are a trustworthy site, we have plenty of customers. You do not need to worry.
[09:41:24] Me: : "You do not need to worry"
[09:41:31] Me: : I read this during all this week
[09:42:22] Me: : And site not pay single amount small when must to be INSTANT as stated in https://tipbet.com/en/payment-methods
[09:42:27] Me: : And you wish I not to worry?
[09:42:51] Me: : You really not see what are asking me?
[09:43:01] Me: : Tipbet really not see the point of view and mind of customers?
[09:46:40] Calypso: : Your request is a high priority and you will be informed as soon as possible. I have pointed it out appropriately.
[09:46:43] Calypso: : Have a good day.
The chat is ended. (14:46:48)

Updating the case:

Great company! This is my new bookmaker in terms of sports betting and casino. Excellent support service amicable, very methods of payment, great odds and a lot options of bets

No bad comments until now. Now all are being excellent with me ;) Only the first withdraws delayed more than usual, due to be in period of World Cup. All now are fine and great!

Please, admin of forum, you can to delete this topic. Or at least remove my last posts above here. All was resolved. Thanks!

Thanks for letting us know, Risbumo. Glad it has been sorted. 

I am fully disappointed and frustrated with this company

They removed my winnings 464€ without acceptable reason

I wins one bonus with rollover 150,00 and with maximum winnings limited in 100€

Then I done bets using the bonus (prove evidence: https://i.postimg.cc/B678R8PR/bets-with-bonus.jpg) and ended the rollover with 119,56 as proved in this image of prove evidence

Then, after this moment of rollover ended, all bets I done (thousands of bets for long days of last weeks) was done using deposit funds, bonus deposit funds (other bonus) and real money

I then have now 522,56€. I asked a withdraw and when the finance team was remove that extra 19,56 (because with the bonus I wins 119,56 but the maximum is 100,00) then this team wrong and removed 464€

I am being stoled by Tipbet, I am fully disappointed and frustrated with it. I have all print screen of my thousands bets done for long days there. And the prove evidence of page bonus (https://i.postimg.cc/B678R8PR/bets-with-bonus.jpg) proving they would must to remove only 19,56

I think they are promesing bonuses only for to lie, offers liers without to honour if the customer to win and end the hard rollover with some profit, only as strategy of marketing

I think, then, Tipbet is scam company. I am unhappy with this and resolved to public for millions of peoples in all world here in this forum, as alert of scam company

Thanks for bringing this to our attention. The casino has been notified. Keep you posted. 

My end review about this company, for to advise and alert current and future possible customers for nobody more to open account and place money in this scam company, for not to have headache as I had:

No exist something good in this company. All is ridiculous and amateur. They only accept deposits and not pay withdraws of customers.

This is one company desonest. This company haven't money for to pay customers. They promise offers and not honour. They removed my 465,00 money of my balance, without any reason, and are closing chat while I am writing. I asked for to deal with one supervisor in chat and was denied me. I asked for to deal in phone with a staff member, and again was denied me. They haven't money for to pay customers. They only accept deposits and not pay withdraws of customers. This is attitude of one scam company!

Then, who have account in this company, fastly you must to change of sportsbook. And who haven't yet, never think in to register there! Or you too will to be stoled!

Hi Lohyol,

We sent another reminder to the casino but still nothing. We'll keep on trying reaching out to them. 

I made a few deposits with Neteller at the casino and in the bets. I recently received a promo. from which I won but for many days I can not withdraw funds to Neteller. I uploaded all the screenshots. they say that it is necessary to withdraw to the Bank account and require an extract for 3 months. but I do not ask to withdraw to a Bank account and did not make deposits from it. please understand and withdraw funds to Neteller as I made deposits from it. my mail kadrus2002@yandex.ru

yesterday I placed two bets. and one hockey (Tampa Bay-Carolina hurricane) was modified with a factor 5.5 when I put last night and this morning was 6.5. and I lost on one of 2 rates. can their representative explain how it happened that the bet was changed?

Hi иван иванов,

We'll try to reach them. They didn't reply to our messages last time. We'll definitely email them about your issue. Could you please private message me your casino username?

Thanks  

I can not pass the address verification for more than 10 days. I sent them the passport. mail receipt with aliexpress with my data, an extract with the details of my Bank account with the seal of the Bank and my data. she didn't fit. then specifically opened a new Bank account and sent them a contract which has all my data. they rejected it. 3 days ago I sent them a utility bill in my name. and they rejected it again. I've been playing casino games for over a year. including European but the attitude I have not seen anywhere else. what else do you need to send to finally pass the verification?

Hi иван иванов,

Did they state the reason why your docs have been rejected? Have you chatted with their support team?

they just each time reject all my documents for withdrawal to a Bank account. I sent them mail receipts, utility bills, Bank details and a contract. they rejected everything. send a template message so I uploaded again the documents confirming the address. but I have except these documents there is no other. I made deposits with them from Neteller, but they don't want to withdraw to him. since according to their rules, my withdrawal is possible only to the Bank account.

and more recently, my Bank Sberbank in Russia stopped accepting and giving money from the casino. now I don't know if I'll get them when I approve of the conclusion.

Hm! They just rejected your docs without stating the reason for that. They have to find a solution to pay you out but obviously, something is wrong with your documents. We already notified them so let's see what they are going to say. Keep you posted. 

in all casinos where I play including casumo and videoslots even half of these documents were enough for verification. I myself do not understand why they do not accept. I want an explanation

Hi иван иванов,

We heard back from the casino, Namely, your documents were blurry and not a good quality that's why they could not verify them. We're going to forward you the instructions on how to submit your docs in a private message. Please follow these instructions or get in touch with their support if you have any questions. 

sent them a photo in the best quality. the account was verified. how come the money I will write here

Thanks for your help MelissaN

You are welcome. Glad it has been sorted. Please let us know when the money hit your account. 

brought out tonight. before that, canceled the withdrawal to a Bank account and said to withdraw to Neteller once again asked to download the screen Neteller although I sent it to them. in total, 20 days have passed since the filing of the first application for payment. this is the longest conclusion of my life

I am fully disappointed and frustrated with this company. They removed my honest winnings 464€ without honest reason. Bellow I will to explain in details the case, and I wait they can to resolve honestly this with me, for then I to update you and change my Tipbet rating for maximum stars

One time ago I win a bonus with rollover 150,00 and with maximum winnings limited in 100€

Then I done bets using the bonus (prove evidence: https://i.postimg.cc/B678R8PR/bets-with-bonus.jpg) and ended the rollover with 119,56 as proved in this image evidence. In this screenshot exist the amount after rollover ended as too the list of bets done with the bonus (all bets who completed the rollover)

I could in this moment, with rollover completed, to withdraw that 100,00 and to remove that extra 19,56. But I not saw sense in to do this withdraw for then to re-deposit that 100,00 seconds after. Then, I resolved to continue playing there, because now that not more is bonus funds, but yes real money, I am right? Without no limitations of winnings, of course (same thing if I had withdrawed and re-deposited)

Then, after this moment of rollover ended, all bets which I done (thousands of bets for long days of last weeks) was done using not more using that bonus, but yes now using deposited funds, bonus of deposited funds (other bonus) and too real cash money (when not existed bonus running)

Then I was now with 522,56€. I asked a withdraw and when the finance team would must to remove only the extra 19,56 (because with the bonus I wins 119,56 but the maximum is 100,00) then this team wrong and removed 464€! Absurd!

I am being stoled by Tipbet, I am fully disappointed and frustrated with it. I have all print screen of my thousands bets done for long days there. And the prove evidence of page bonus (https://i.postimg.cc/B678R8PR/bets-with-bonus.jpg) proving they would must to remove only 19,56 and not 464!

I think they are promesing bonuses only for to lie, offers liers without to honour if the customer to win and to end the hard rollover with some profit, only as strategy of marketing for to have new customers depositors

I think, then, which Tipbet is scam company. I am unhappy with this and resolved to public for millions of peoples in all world here in this forum, as alert of scam company

I will to contact the Tipbet support service for to try resolve this situation of way friendly and amicable, for to run a resolution honest and with fair play, and to have my full winnings paid. Then, after this, of course I will to change my opinion about this company and to update my rating here for maximum level, as I will to see this was a single incovenience caused and was resolved honestly by Tipbet team

Hello SamuelR, could you please private message me your casino username so that we can ask the Casino Rep to look into this case? 

Hi, Tania, thank you very much for your fast reply. Yes, sure, I can to inform this. My username is: Lohyol

I wait your help here in LCB. I would like to believe this company is honest and continue playing there. I need they resolve it and pay my winnings honestly

Thank you for providing your casino username. We have notiftied the Casino Rep of your issue. Keep an eye on this thread for the updates. 

Hi, thanks, Tania. I will to wait your help directly with Tipbet company, then