I deposited over 30 hours ago 20€ to Casino Royal Vegas via InstantBank - I was told it will take 2-3minutes. And here I am argueing with idiots, who can't even read.
Tho, there are many great working people there also, but I guess I will always remember the idiots.
Really pissed me off now. Complete vegetable! Has grammar mistakes and few sentences do not make sense at all! How did they confirm my utility bill, when I have not send it to them? Why say they confirmed it and then mention that I need to resend one, because they did not? Is this kid high?
-----------------------------------------------------Hello!
What the hell is this?
Can't you read?
I sent you my ID and the PAYMENT CONFIRMATION not the utility bill!
MY PROBLEM IS THAT MY DEPOSIT HAS NOT BEEN CREDITED AND IT'S OVER 30 HOURS PASSED ALREADY!!!
WHERE IS MY MONEY?
From:
support@casinodesk.comCC:
Subject: RE: DEPOSIT GONE MISSING [pfCase:2200808, pfTicket:7488597]
Date: Tue, 23 Oct 2012 00:14:46 +0200
To: -----
Hi Karl,
Thank you for contacting the Support Desk.
The player security department confirmed reception of youe ID and utility bill.
Unfortunately, the received utility bill was not validated by the player security department since we do not take online generated document.
In this regard, I advise you to resend a document (utility bill or bank statement not holder then 3 months) at
credit@casinodesk.comPlease contact us again, should you have any further queries.
Kind regards
Christoph
Casino Support