Sunset Slots

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Last post made 7 years ago by maverickjkh
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  • Hi Everyone,

    My name is Pete and I am the Forum Manager here at Sunset Slots. I just wanted to introduce myself to everyone on the forum and offer my assistance with regards to anything related to Sunset Slots.

    I look forward to seeing your feedback and to many happy posts.

    Best,

    Pete

    Sunset Slots

  • Welcome Pete!  Good to have Sunset Slots on board.

  • glad to have ya on board smiley

  • Welcome to LCB Pete  thumbs_up

  • Thank you to everyone for the warm welcome. I look forward to getting your feedback and making your experience with us second to none.

  • Hello Pete,

    Glad to have you on here. 

    If I could I would like to ask a question about your site.  I about 6 months ago or maybe more I had
    an issue with logging on to your site. I had been on it a couple of times and played some practice games to find some I liked. Well hopefully I can explain this well enough for you to see if you can help me.

    I have an unusual computer setup which may have been causing some glitches. I run as my main
    Operating system Linux Mint but I use a program which has become very popular in the tech world called VMware. VMware allows me to run Windows XP virtually on Linux Mint. I know it sounds geeky but it runs really well and I have yet to get any viruses which most windows people are riddled with. Ok so back to my issue/question. Because of me having issues logging in one day, someone at Sunset Slots has locked my account and I can't log back in. I was honest with them but they may have thought I was a hacker. That is not the case at all.
    I asked to be reinstated and they sounded like they were going to do it but it's still locked.  Could you please check into this and see if they would please unlock my account. I now am not even sure what my password was but I am pretty sure I have my login credentials correct.
    Any help would be appreciated.

    Sincerely,
    Don Preston 

    "Agent86" on your site

  • Hi Agent86.

    I have had a look at your account it is my pleasure to let you know that you should be able to play on your account without any further issues.

    It dies appear that your account was suspended due to the incorrect password/username entered. I can reset these details for you. Please be so kind as to send me a pm confirming your address, first and last name, date of birth and last 4 digits of all cards registered.

    Please send these to me ASAP so that we can get you playing and winning as soon as possible.

    Thanks,
    Pete

  • Hi Everyone,

    Just wanted to wish all US players a very happy 4th of July, hope that you have a great day!  party

    Best,
    Pete

  • Pete I sent you an pm,  but after sending several emails and now no one answering me on live chat, I really don't expect to get anywhere.  See I've been chasing  down a promise of a bonus in an email directly from you.  Won't fool me again laugh_out_loud

  • Why hello there miss Kitty,

    Tried replying to your om but says your inbox is full. Please pm me with your username or e-mail and I will get in touch with you  smiley

    Best,
    Pete
    SSS Ops

  • Thank you very much Pete!  : )

  • Hiya all, I have a problem with this casino
    Before I signed up here I asked the live support paul did he accept players from the UK and he said yes so I deposited and was playing for about 2 hours then they froze my account with over £200 in it this was about 1 week ago.
    Ive emailed security about 5 times and support and spoke with live chat nobody has replied to emails in a week and they wont give my money back.
    What can i do please they say they will give my money back but they have not. My username on there was pleasebank86
    I'm so upset as I did ask before I joined if they accept UK players but they do not.





  • Can anyone please help x

  • Based on a positive review here at LCB and Wizard of Odds I decided to deposit $1300 within 10 days.

    On January 31st my Sunset SIots account was blocked or closed without explanation.

    To be fair I have had a great experience at Sunset Slots until this
    unfortunate event. Deposits were smooth and live chat customer
    service is almost Nordstrom's level. Account managers like Steven,
    Brian and Morty are really good people that want you to have a great
    experience. I

    It's just really sad too Sunset Slots closing member's accounts that
    have cash balances. Who is going to trust Sunset Slots with a cash
    deposit? They will close your account when your up and steal your
    money blaming a terms violation with no explanation or proof. I have a
    single account at Sunset Slots Casino. I have made 4 deposits and
    maintained a $5,800 cash balance.

    I was playing my cash balance/bonus for their 200k guaranteed
    tournament. Just 1 hour before the end of the tournament, my account
    was blocked. "Sunset Slots Casino Message your account is blocked.
    Contact Support for more details" I was playing with $8,800 ($5,800
    real cash and $3,000 bonus) and in the running for at top prize based
    on my wagering in the last 24 hours. I thought it was a
    misunderstanding as I had studied the Sunset Slots Casino terms and
    conditions from top to bottom. I find it very suspicious that they
    block my account account with one hour left in the tournament after I
    had wagered hundreds of thousands in the last 23 hours.

    I contacted their Live chat and emailed but they haven't gotten back
    to me. I finally called and talked to Liam. He told me that my account
    had been closed by casino management and my remaining $2,118.38 real
    cash balance was forfeited and there wasn't anything I could do about
    it. Along with my $200,000 guaranteed tournament ticket and the cash
    for placing. The loss of money and time is truly sobering. I thought I
    had finally found a an online casino that I could trust. Then 1 hour
    before placing in my first 200k guaranteed tournament my account get
    shut down.

    There is absolutely nothing in the Sunset Slots terms and conditions
    that I violated. Hopefully this was just a mistake.
    4.1.2 I have only 1 account.
    4.1.3. I have entered all mandatory information requested when I
    signed up. All information is current and correct.
    4.1.6. I have never transferred funds from my account to other players
    or to received money from other players into my account.
    4.1.9. I have signed sent all credit card voucher documents to verify
    my identity and to authorize use each specific card used deposit. I
    have provided a copy of my Drivers License and well as my bank
    statement to verify my address.

    It order for this complaint to be resolved. I would like my account to be reopened with my $2,118.38 in cash reinstated. I would aslo like to claim my tourment winnings for the money wagered with my 3x point multiplier as promised for  Jan 31's 200k guranteed tournament. I have my ticket number if you need it.

  • Sorry to hear that maverickjkh. Please send me you casino username, we're going to ask the casino rep for an explanation. 

  • Thank you MelissaN. Truely appeciate the support

  • Welcome. That's why we're here. :) Your username will be forwarded to the casino. We'll keep you posted. Hope it will be sorted out. 

  • Ok Thanks Melissa

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