Hi Folks!
My name is Andrea and I'm the official representative for the newest Sugar Casino.
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At Sugar Casino we really want to hear from you so any questions, suggestions or feedback are more than welcome.
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Andrea
Sugar Casino Support and Complaints Thread
- Started by
- SugarCasino
- Casino Rep 3
- last active 6 years ago
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-
- Started by
- SugarCasino
- at Sep 30, 15, 08:25:30 AM
- Casino Rep 3
- last active 6 years ago
Rated:5/ 5
-
- Replied by
- SugarCasino
- at Sep 30, 15, 12:50:49 PM
- Casino Rep 3
- last active 6 years ago
-
- Replied by
- edi.tanasescu
- at Sep 30, 15, 01:48:03 PM
- Sr. Member 417
- last active 7 hours ago
-
- Replied by
- Gambinobit
- at Sep 30, 15, 02:27:47 PM
- Hero Member 713
- last active 2 years ago
-
- Replied by
- MelissaN
- at Oct 04, 17, 02:59:46 PM
- Moderator 15427
- online
As far as I see the casino website works fine. Did you try to log in/ register? Did you get any emails from them?
-
- Replied by
- ovaaal
- at Oct 04, 17, 03:13:28 PM
- Jr. Member 96
- last active 5 months ago
I have been registered there for a long time and made deposits and withdrawl
Now, when I try to go to the site, written:
"Sorry
You are not allowed to play from your jurisdiction."Yesterday everything worked fine.
I tried to come from ip (hotspot shield in browser) German, English, Singaporean, Russian, Swedish. nothing came of it.
they are related to wegowin.com - there is the same problem, they write the same. but there I have withdrawl is 200 euros. -
- Replied by
- MelissaN
- at Oct 04, 17, 03:25:27 PM
- Moderator 15427
- online
-
- Replied by
- MelissaN
- at Oct 05, 17, 06:16:41 AM
- Moderator 15427
- online
That's great!
We emailed the casino as soon as we got some news, we'll let you know.
-
- Replied by
- sigi
- at Oct 15, 22, 08:57:18 PM
- Jr. Member 69
- last active 4 months ago
-
- Replied by
- Anchi
- at Oct 16, 22, 02:16:09 AM
- Admin 12334
- last active 3 hours ago
Hello sigi,
Each document must be valid.
Can you please send us your Casino username via private message, so that we can get in touch with Casino Representative.
-
- Replied by
- Berks
- at Oct 18, 22, 05:01:30 AM
- Mighty! Member 4535
- last active 3 months ago
Hi sigi,
Casino Representative get back to us, and this is what he said:
"I've gone through this player's account. The player's account verification is under progress, the player has to provide the payment method of the following credit card (458514******2946) in order to complete the verification process.
The player has already received a link for the same on 14.10.2022 at 18:02CET! Please inform the player to upload the requested documents as quickly as possible." -
- Replied by
- sigi
- at Oct 19, 22, 04:10:47 PM
- Jr. Member 69
- last active 4 months ago
Hi,The link ist no open,the wrote.
Hello Zygmunt,
Thanks for your email,
I have requested a new link for you. Soon you should receive it.
Please do not hesitate to contact us via email 24/7 or via live chat active everyday from 10h00 until 23h00 CET if you need any further assistance!
Best regards,
Sugar Casino
-
- Replied by
- sigi
- at Oct 20, 22, 01:32:11 AM
- Jr. Member 69
- last active 4 months ago
- Replied by
- sigi
- at Oct 20, 22, 03:10:47 AM
- Sr.Newbie 17
- online
Hi,The link ist no open,the wrote.
Hello Zygmunt,
Thanks for your email,
I have requested a new link for you. Soon you should receive it.
Please do not hesitate to contact us via email 24/7 or via live chat active everyday from 10h00 until 23h00 CET if you need any further assistance!
Best regards,
Sugar Casino.I not get the link please help for get the link.username sigi.thanks
-
- Replied by
- sigi
- at Oct 20, 22, 10:12:22 PM
- Jr. Member 69
- last active 4 months ago
Hi.I don't get any reply from sugar casino.I sent them an email.maybe you can do something?Greetings sigi.Dear Sir or Madam. When I opened the casino account with you, I verified myself with you. Why this problem now? Since the KYC link is not open, I cannot send you any documents. Please open the link. I am sending attached them the documents by e-mail. Kind regards.z.j.Bialek
-
- Replied by
- sigi
- at Oct 21, 22, 06:42:05 AM
- Jr. Member 69
- last active 4 months ago
Hi,I Thing the very stupid.Hello Zygmunt,
Thank you for reaching out to us.As we can see, your Payment Method is showing pending to upload. We have shared requested link with you on 14.10.2022 at 16:02.We request you to upload the document. We do not accept the attachment of the document.• Pictures of credit cards used for depositing in casino◦Name, expiration date, first six (6) and last four (4) digits must be visible◦Security number on the back must be covered◦Back side of the card must be signed◦All four corners of the card must be visible.Screenshots/scan for all documents needs to have the URL visible. We do not accept black and white documents.Document formats that we accept are: JP(E)G, PNG, GIF, BMP, PDF.Please make sure that the necessary information is clearly visible in order to avoid any delays during verification.Should you have any further concerns, questions, or comments, don’t hesitate to contact our 24/7 customer service.Sincerely,Sugar CasinoI Thing the play the game with me the link Expire on 14.10.2020I asked them for a new link but they are stubborn. I think they are too stupid to send me a new link. Thanks for your help -
- Replied by
- sigi
- at Oct 21, 22, 06:59:09 PM
- Jr. Member 69
- last active 4 months ago
Hi, BERKS.I think someone has now understood that I need a new link. Greetings sigi.They wrote.Hello Zygmunt ,
Thank you for your email,
As per your request a new link for payment method will be sent to you shortly
Please upload the requested documents when you receive the link
Please do not hesitate to contact us via email 24/7 or via live chat between 10h00 CET and 23h00 CET for any further assistance.
Warm Regards,
SugarCasino
-
- Replied by
- sigi
- at Dec 09, 22, 05:42:15 AM
- Jr. Member 69
- last active 4 months ago
Hi,I get E-Mail from sugarcasino.com
Thank you for your email.
We confirm the reception of your documents via the requested link.
The document verification can take up to 48 working hours maximum (out of weekends) depending on the workload of our relevant department which will send an email to you as soon as they are done with the verification.
If this deadline is exceeded, please inform us and we will do our best to make the process move on correctly.
Please do not hesitate to contact us via email 24/7 or via live chat between 10h00 CET and 23h00 CET for any further assistance.
Warm Regards,
Sugar Casino.
-
- Replied by
- Triffic8888
- at Nov 10, 23, 05:04:51 AM
- Newbie 4
- last active 4 months ago
Hey I have a complaint about sugar casino. They wont pay out my winnings to me. I won €2311 from the welcome bonus and 6 weeks after the win they emailed saying I participated in a “manipulative strategy” to take advantage of the bonus. I haven’t done anything of the sorts. I have racked my brain and can’t think how they have come to this conclusion. I just played a slot that I like to play. Ive told them their accusations are wrong and asked for proof as I think they are wrong, I just got a reply from them saying this-
‘As stated in our Terms and Conditions, if we suspect that you are engaged in suspicious activities when using the Website, or in breach of this Agreement we may freeze or terminate your account or cancel any stakes at our absolute discretion.
Kindly note that if you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, suspend, or close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
For your peace of mind, each transaction that you make with us is recorded ensuring a complete audit trail in the unlikely event of a dispute.
All of our accounts are open to external review by Independent Auditors should the need arise.
We understand the importance of a guarantee of fair gaming online and we would like to explain how this is achieved.
Hope this answers your concern matter.
-
- Replied by
- Berks
- at Nov 10, 23, 07:38:39 AM
- Mighty! Member 4535
- last active 3 months ago
Hello Triffic8888,
Sorry to hear that you have such an issue with this brand. Could you please send us your Casino Username via private message so we can check with Casino Rep what is happening with your account and the withdrawal?
Thank you in advance.
-
- Replied by
- Berks
- at Nov 13, 23, 07:11:32 AM
- Mighty! Member 4535
- last active 3 months ago
Hello Triffic8888,
We are still waiting for your credentials. Please send us via private message to be able to help you.
Thank you.
-
- Replied by
- Triffic8888
- at Nov 14, 23, 07:33:10 AM
- Newbie 4
- last active 4 months ago
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